The Mortuary Assistant Bugs & Feedback Thread

[Lazarus]

Hello!

Feel free to post any issues that you're currently experiencing in The Mortuary Assistant in this thread. This'll help keep a lot of the reports from players together and easier to parse through for us!

If you'd rather post on our official Discord, we have certain channels dedicated to feedback and bug-related issues: https://discord.gg/M9RvpAeH5s

Before you post in this thread or on the forums, please take a cursory glance at past replies/threads or use the search function. Some folks have already reported certain issues, and we wouldn't want new ones to potentially get drowned out!

[Topdog]

Messaggio originale di Topdog:

Messaggio originale di Sunglasses:

Started second night and got stuck at after wiring the jaw shut. Eye caps didn't spawn in, instead only got artery forceps.

If you could show a couple of screenshots of where items are in the game, such as forceps and needles and injector, it would be possible to confirm where the eye caps should be.

Here also is the full list of where the eyecaps can appear in game:
1: Bottom drawer of cabinet between computer and end of operating bed location
2: behind the computer monitor next to where the red lampshade and clipboard are
3: shelf to the right of the cavity fluid, above the drawers for the id cards
4: same shelf as the cavity fluid, just to the right of it
5: on top of the cupboards between the window and printer

[takizuzufu]

Was so excited for the new update. Definitely got scared a couple of times (one was new) and the possessed body was a clown but I couldn't burn him. He and the other 2 bodies were all full embalmed. I had the right mark and he was in front of the crematorium but every time i pressed the button. nothing happened. I just quit for the night (its midnight right now and I don't want to risk getting a clown scare again). I don't know if its a bug or operator error but I thought I would put it out there.

[Topdog]

Messaggio originale di takizuzufu:

Was so excited for the new update. Definitely got scared a couple of times (one was new) and the possessed body was a clown but I couldn't burn him. He and the other 2 bodies were all full embalmed. I had the right mark and he was in front of the crematorium but every time i pressed the button. nothing happened. I just quit for the night (its midnight right now and I don't want to risk getting a clown scare again). I don't know if its a bug or operator error but I thought I would put it out there.

Most likely this is an existing, but very hard to reproduce, bug that prevents the retort from working once there has been an issue with the haunt system.

If you can, before you go into the game again, it could be really useful to grab your player.log and savedata.dsd files, zip them, and add them to the publisher's discord, please. The link to their discord server is in the patch notes of each update on steam.

Since this latest update the log has been enabled, which will hopefully yield an error message for the problem that lead to the retort button issue.

The files are found by opening Windows Explorer and then copy/pasting this path into the address bar and pressing Enter:

%userprofile%\appdata\locallow\darkstone digital\the mortuary assistant

[rad1ka1]

After the Halloween update, I experienced two bugs. 1) I played three shifts with Item Randomization turned on. They are in different position from the default but the positions are all the same for these three shifts. In first two shift, demon sigils were exactly the same. 2) On the third shift, in the haunt event where the white dress lady pulls me toward the dark corridor, the screen turned black. I couldn't see nothing. I could hear the music box sound, could press the button to hold the clipboard. I could even hear the sound of the next haunt event happened but I couldn't see nothing. It was completely black. I had to restart the body from the main menu.

[Topdog]

For the first problem you MAY have just had a rare streak of luck, like rolling dice and getting a 6 three times in a row. There are only 5 arrangements of item shuffling, including the original. If it persists though, I’d suggest sharing your SaveData.dsd file with the dev/publisher, and making sure you try at least once by pressing New Shift instead of continue before starting the next round.

The other issue sounds like you may have been clipped or teleported through a wall. Not sure what causes it (or can stop it reliably) at this point, but it shouldn’t be too frequent. Thanks for reporting it.

[Nyxie]

Edit: NM, saw the list of where eyecaps are located, and they were behind the computer. Totally didn't notice them until after I went thru the list proper;y.

Just had a bug where it didn't spawn in eye caps searched the entire area just to be sure. All of my items spawned in different location this run through, and I noticed there was two spawns for the clamp

[Topdog]

Yep, funny how that one item placement gets blended in with the environment. Once you know they’re there, they can’t be unseen, but until then.. a different story.

[Cracker]

one of the bug that's starting really annoy me and i have to completely restart the game do a new shift etc
is if your cursor is on an object too long it the x that appears when you try to pick up an object doesn't go away and it makes your sensitivity really slow and it takes forever to look left and right or up and down. also a problem with the gurney when you grab it you cant look left or right which makes turning it really difficult because you spend ages turning it around to get the body.
please fix this
I've been trying to do an offline recording and I've had to delete many of them some longer than an hour because this bug has happened and i cannot continue with the game because i can barely look around so i have to start a new shift.

[Topdog]

How long is 'too long'? Are we talking minutes? Do you have any recording of this problem occurring (and the time leading up to it) to show exactly what you mean?

I have some guesses as to what may be happening, but those guesses could be wrong.

[Picaru]

I'm posting this on behalf of my friend, who has this game.

We started a new shift after getting ending 3 of 5 and the cavity fluid bags did not spawn anywhere. We tried restarting from the menu three times, but everything spawned in the exact same places with the bags still missing each time. Closing and relaunching the game also yielded the same result. Item randomization was on, the only thing that fixed it was turning it off.

EDIT: She wanted me to mention we combed over the whole place roughly 3-4 times. It's possible we might have just not seen them, but we really looked hard for them and couldn't find them...

[Topdog]

Messaggio originale di PerfectSurreality:

I'm posting this on behalf of my friend, who has this game.

We started a new shift after getting ending 3 of 5 and the cavity fluid bags did not spawn anywhere. We tried restarting from the menu three times, but everything spawned in the exact same places with the bags still missing each time. Closing and relaunching the game also yielded the same result. Item randomization was on, the only thing that fixed it was turning it off.

EDIT: She wanted me to mention we combed over the whole place roughly 3-4 times. It's possible we might have just not seen them, but we really looked hard for them and couldn't find them...

In case this should recur (for anybody), the full list of locations they can spawn are as follows. My guess is that if they aren't found, it's probably location 2.

1. default location, left side of cupboard on wall to right of doors leading to cold storage room
2. on the tray below the pump (probably a place you could overlook them when they're placed there)
3. top shelf of the glass cabinet between the computer and hall to the lobby/reception
4. on top of the floor cupboards just to the right of the doors leading to cold storage
5. first floor cupboard on the left from the window and radiator

[Topdog]

Also if they still can't be found, then before starting a new shift, if you could locate and provide your SaveData.dsd file from

%userprofile%\appdata\locallow\darkstone digital\the mortuary assistant

(paste that into Windows Explorer it should take you to the correct folder), it should be possible to confirm the location for that shift.

[jeremyclark350]

OK Nickdog prolly my last post, I think the grandma pvc tube was fixed.....I love the cadaver's name Oliver Clothesoff, but to the main thing. There's people talking about sound not matching, i may have an example to explain this in partial. I have two laptops; an HP Pavilion with integrated AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 8 cpu at 2.1GH. It has 16 RAM and works fine with sound. The other is a VivoBook Asus with an Intel i5-8265cpu 8 cpu around 1.8 GH 8 MB RAM, but it runs with a NVIDIA Ge Force MX250. While burning a body on the latter, all the sound quits for a few seconds before attaining the ending. On ending five, the conversation has finished and they stare at each other for a while in silence before rolling the credits. It sounds like a personal issue for the user

[Shock_Tart]

ok i may be missing something here. So I started up the game now and after I got through the tutorial to start my first shift I inspected the body (clown... so thanks for that nightmare) I went through the prepping process until I had to cut the carotid artery to get to the next step. no matter where I went in the location of the neck area There was no option to make an incision. I restarted my game and tried it again and nothing happened. am I missing something here?

[Cracker]

Messaggio originale di Cracker:

one of the bug that's starting really annoy me and i have to completely restart the game do a new shift etc
is if your cursor is on an object too long it the x that appears when you try to pick up an object doesn't go away and it makes your sensitivity really slow and it takes forever to look left and right or up and down. also a problem with the gurney when you grab it you cant look left or right which makes turning it really difficult because you spend ages turning it around to get the body.
please fix this
I've been trying to do an offline recording and I've had to delete many of them some longer than an hour because this bug has happened and i cannot continue with the game because i can barely look around so i have to start a new shift.

hi there so i figured it out
basically there is something wrong with the sensitivity i thought it was because i left my cursor on an object for 15 20 seconds to go do something, but its not . i have to keep changing the look sensitivity and tick and untick ' high dpi mouse' so it works again. when i grab the gurney it takes a good 20 seconds for me to turn it to put the body back for example i don't know what it is but before the update the Halloween one it didn't happen.
shout out to the devs though !!!!!! this game is incredible :)