The Mortuary Assistant Bugs & Feedback Thread

[Lazarus]

Hello!

Feel free to post any issues that you're currently experiencing in The Mortuary Assistant in this thread. This'll help keep a lot of the reports from players together and easier to parse through for us!

If you'd rather post on our official Discord, we have certain channels dedicated to feedback and bug-related issues: https://discord.gg/M9RvpAeH5s

Before you post in this thread or on the forums, please take a cursory glance at past replies/threads or use the search function. Some folks have already reported certain issues, and we wouldn't want new ones to potentially get drowned out!

[Requiem]

Originally posted by callme_kage:

So, I did end up restarting (frustrating), got all the way to the second body. Didn't get stuck on the mark investigation, but did get stuck on the opening the artery with the scalpel. Where you usually just click and the artery opens (with the scalpel in your inventory), the click does nothing. Trying to use the scalpel via opening the inventory, you get a "I can't use that here" message.

Really sucks because this seems like a fun game, but a lot of bugs to patch. Not sure I'll play again for awhile.

Was there an event taking place while you were attempting to use the scalpel? Some events will interrupt the ability to work on the body and you have to 'clear' them (for lack of a better term) in order to proceed. After 14 shifts I've only ever encountered an issue where I couldn't work on the body when I was actively trying to ignore an event the game was actively pressing me to notice.

[Requiem]

Originally posted by callme_kage:

Stuck on my first shift, second body. There is a mark on his right arm that I cannot select. The game will not let me progress as it's says I'm missing a mark when I attempt to input the report. I tried exiting and restarting, but the issue repopulated. Do I need to completely abandon this shift?

I hope not as I don't want to have to go through all that tutorial again.

There are some marks on the body that are not taken into consideration when doing the clipboard ones. Some look just like deep blade lacerations (not the scratch marks) and you cannot click on them. The ones that do count are always sort of 'smoking' to guide you to them. I've missed a couple scratches on the face because they were very faint and the way the light hit them made them almost impossible to see. Also, in some instances, I've found double markings on the back and had to roll each side separately to reach them.

[TheNightsister]

So far, I have encountered:
1. While using the embalming machine, there was a non-specific event that was interrupted or that never triggered to its completion. This led to no more events or progress. Quitting the game and coming back solved the issue.
2. Dad clips out in the first couple of seconds of Rebecca's ending cutscene, and so you awkwardly stare and the background whiteness and Rebecca's hand while she does her dialogue but interacts with nothing.

[Hokmoon]

1. Had an issue where at the start of the game it did not recognize me clicking all of the markings on the body and could not progress without resetting
2. If you put ash on one body, store the body with ash (unburnt), pull out a different body and THEN burn the ash on the body that is still in storage then the body that is currently outside of storage gets the marked instead(it also may have incorrectly marked? unsure if it was a glitch cause of what I did tho or different reason) and the body in storage still has ash on the stomach

[Topdog]

Originally posted by TheNightsister:

So far, I have encountered:
1. While using the embalming machine, there was a non-specific event that was interrupted or that never triggered to its completion. This led to no more events or progress. Quitting the game and coming back solved the issue.
2. Dad clips out in the first couple of seconds of Rebecca's ending cutscene, and so you awkwardly stare and the background whiteness and Rebecca's hand while she does her dialogue but interacts with nothing.

What resolution does it say you play it in the options? I wonder if the clipping is a display ratio / fov / camera clip plane type of thing. The details could help lead to it getting identified and addressed.

[Topdog]

Originally posted by Hokmoon:

1. Had an issue where at the start of the game it did not recognize me clicking all of the markings on the body and could not progress without resetting
2. If you put ash on one body, store the body with ash (unburnt), pull out a different body and THEN burn the ash on the body that is still in storage then the body that is currently outside of storage gets the marked instead(it also may have incorrectly marked? unsure if it was a glitch cause of what I did tho or different reason) and the body in storage still has ash on the stomach

If you feel this happens again, a pic of your clipboard plus the marking in question could help; there are a few markings that happen to the body after the game starts, and those do not count (as odd as it might seem).

The ash thing I'm going to try now, that sounds funky.

[Topdog]

Originally posted by Topdog:

Originally posted by Hokmoon:

1. Had an issue where at the start of the game it did not recognize me clicking all of the markings on the body and could not progress without resetting
2. If you put ash on one body, store the body with ash (unburnt), pull out a different body and THEN burn the ash on the body that is still in storage then the body that is currently outside of storage gets the marked instead(it also may have incorrectly marked? unsure if it was a glitch cause of what I did tho or different reason) and the body in storage still has ash on the stomach

If you feel this happens again, a pic of your clipboard plus the marking in question could help; there are a few markings that happen to the body after the game starts, and those do not count (as odd as it might seem).

The ash thing I'm going to try now, that sounds funky.

Ok, confirmed the ashes thing - thanks for reporting it.

Also for your information, the marking that appears is the marking that would have appeared if you had done the ashes on that body instead. It is not the right marking for the body you wanted to do it for.

[Scaredyjew]

Originally posted by RikkuPendragon:

Originally posted by scaredyjew:

have you gotten the better ending to that story scene where you run out the door and it chases you back into the mortuary and stops at the door.? its terrifying as hell and you can hear it scurrying behind you. each story scene has 2 ways of dealing with it. one way will increase your possession level and the other way will not increase your possession level.

I didn't know you could run or control Rebecca in that scene. It teleports you outside the mortuary and then you go back inside. This happens?? I'll have to try this if I get that story event again.

yeah it does, just make sure to leave the apartment door open, otherwise you wont be able to escape in time. it is absolutely f@#$$%@ terrifying!! lol you neeed to start running when she starts to come out of the tub

[Scaredyjew]

Originally posted by callme_kage:

Stuck on my first shift, second body. There is a mark on his right arm that I cannot select. The game will not let me progress as it's says I'm missing a mark when I attempt to input the report. I tried exiting and restarting, but the issue repopulated. Do I need to completely abandon this shift?

I hope not as I don't want to have to go through all that tutorial again.

if its not clicking, then the mark you're looking for is somewhere else on the body. i've come across this a few times, some of the marks are created by the demon and do not count towards your clipboard registering, thats normal.

[RikkuPendragon]

Originally posted by ItsOctober3rd:

Keep getting stuck after being pulled into wall covered in hands, there are demons around me and a body on a gurney at the end of a road, but clicking the body and walking around does nothing, not sure where to go next

Like Top Dog said, there is a rock that you can pick up on one of the pillars before clicking on the body. Another way that you can do this is if you have Rebecca's Dad's necklace in your inventory. You can place it on him. It is another way to get one of the endings.

[RikkuPendragon]

Originally posted by callme_kage:

Stuck on my first shift, second body. There is a mark on his right arm that I cannot select. The game will not let me progress as it's says I'm missing a mark when I attempt to input the report. I tried exiting and restarting, but the issue repopulated. Do I need to completely abandon this shift?

I hope not as I don't want to have to go through all that tutorial again.

There are certain marks that can't be logged onto the clipboard. Marks like lightning bold shaped scars, a demon symbol on the right wrist, an upside down cross on the right shoulder. If it's saying you're missing a mark, it means you missed an ordinary mark. Some of them can be hard to see because of lighting and it depends on the body. For example, I find that on the black dude, it is hard to see paler marks on his back rather than the red marks. On all of the bodies, there are these light circle marks (like dimples) that are pale and can be seen on the arms, face, back, legs, and feet. Sometimes I miss them and have to check the body over again.

[RikkuPendragon]

Originally posted by callme_kage:

So, I did end up restarting (frustrating), got all the way to the second body. Didn't get stuck on the mark investigation, but did get stuck on the opening the artery with the scalpel. Where you usually just click and the artery opens (with the scalpel in your inventory), the click does nothing. Trying to use the scalpel via opening the inventory, you get a "I can't use that here" message.

Really sucks because this seems like a fun game, but a lot of bugs to patch. Not sure I'll play again for awhile.

Usually when I encounter that it means that an event (story bits) is happening or going to.

[RikkuPendragon]

Originally posted by scaredyjew:

Originally posted by RikkuPendragon:

I didn't know you could run or control Rebecca in that scene. It teleports you outside the mortuary and then you go back inside. This happens?? I'll have to try this if I get that story event again.

yeah it does, just make sure to leave the apartment door open, otherwise you wont be able to escape in time. it is absolutely f@#$$%@ terrifying!! lol you neeed to start running when she starts to come out of the tub

I finally encountered that and it was really terrifying lol omg my heart was racing. Thanks for telling me this! I never would have discovered that.

[HAUNTEDTX]

I am currently having issues with the game freezing when I am playing with the xbox controller

[Genna Strand]

Hello there!
First of all I would like to say that I loved my first (8 hours) play trough of the game. Most of the glitches I saw got fixed by the newest patch. But there are these 3 issues I can still report.

1- It sometimes happens that I cannot burn the bodies. They are well in place, but the Button to trigger the furnace just won't activate. I do get the Clicking sound, but nothing happens. It gets fixed if I log out in the main menu and go back in.

2- During one of my shift, I got stuck in the ''mark screen'' overlay. It would not disappear from the screen. I could not take the Mark or interact with objects. but I could walk around, and open the item menu.
Just before the bug, I tried to take the Mark, but my hands where full. So I went and wiped the Body's face (to use the item in my hand). Than the phone rang. I went Toward it (needed to go that way to take the mark anyways), than I got ''shoved to the ground'' by an invisible force (aka the demon I guess) and it said ''Let me In!'' Than I went to the cabinet and opened the ''mark screen'' and than I got stuck.
Once again logging out and back in fixed the issue.

3- On another shift, I was working on a body and had just got its mouth shut. I was going back to the cabinet to get some eye caps. I saw the lady ghost peeking trough the door frame of the hallway. She looked at me a little while than she disappeared into the darkness of the hallway. I grabbed the eye caps and was making my way back to the body and as I was passing the door frame, the Ghost Lady grabbed me and dragged me to the ground.
The whole screen got black and I thought I was getting in a cut scene, but nothing happened. I could walk around (could hear my footsteps) and I could hear some whispering and some ambient sound (sounded a bit like light flickering and fans from the body storage room), but everything remained completely black.
I was able to take the paper to find the Sigils out and open the quick item menu at that moment. But no matter how much I tried to walk around I was stuck on that black screen.
Logging out to the main menu and logging back in solved the issue. Gladly i did not lose too much progress.

I am sorry, I know I am giving a lot of details, I am hoping it can help to pinpoint the context of the bug/glitch and than makes it easier to reproduce it in order to try to fix it.

Keep up the great work! I am enjoying this game a lot and I know I am not the only one <3