Game Keeps Freezing in the First 30 minutes.

[Sam]

I've started two separate shifts. The first time, I only got like 10 minutes in before it froze and I had to use Task Manager to close the game. I erased the save file, then started again. This time I got to the point where I was examining the body. I was able to upload the report and then it froze again. I'm normally a console gamer, I have a pretty good PC for my job (personal PC, I do a lot of CAD work, so it normally can run stuff well enough.) I always hate being negative but this is what keeps me from buying a gaming PC and playing on there. Just these random problems that I can't google away like I can on XBox.

Anyone have any advice? I'd love to play this, I even refunded and bought it again thinking I could try something else. I was originally using a controller and hooking it up to my TV so my girl could watch, I figured that might be too taxing or something (IDK, I'm a PC newb so, I use boomer logic).

Anyway, any help would be really appreciated. Thanks

-Sam

[Topdog]

How are you getting it to your tv, just straight hdmi out from pc to tv, or via something else like a steam link device?

If it's just direct hdmi to tv it shouldn't be any different than just playing on pc with a monitor (no additional overhead to tax it).

And your PC's graphics card, do you know its make and model? Are you using display outputs from your PC that come straight from the motherboard (using some kind of embedded graphics like Intel HD)? These systems will be taxed a lot more than those with a discrete graphics card, and maybe could result in contributing to a timing glitch elsewhere making it freeze.

Also when you say it froze I presume you mean literally, screen showed a non-moving image, you couldn't turn/press anything anymore, but it didn't move from there? Or did it ever crash and close by itself?

In either case, if you could open a command prompt window on your machine and type in this and press Enter, does it work or does it complain it doesn't exist?

cd /d "%tmp%\darkstone digital\the mortuary assistant\crashes"

If it works/exists, navigating to the same path in Windows File Explorer and zipping the contents for sharing with the game's devs could be helpful for them to track down issues.

Dead XP's discord server and channel where they have been collecting information about problems with the game (and may also be able to offer further help/suggestions) is here:

https://discord.com/channels/691433040366534667/1003736745420013689

[Sam]

Weirdly enough, all I ended up doing was skipping the tutorial and it works fine. It freezes sometimes, but I've gotten through a shift

[Topdog]

Hmm that’s weird. I did see a streamer that locked up twice in the tutorial too. Good that you’re past it at least

[Sam]

The only problem im having now is the occasional crash and loss of a whole bodies worth of progress

[Topdog]

Topdog님이 먼저 게시:

...
Also when you say it froze I presume you mean literally, screen showed a non-moving image, you couldn't turn/press anything anymore, but it didn't move from there? Or did it ever crash and close by itself?

In either case, if you could open a command prompt window on your machine and type in this and press Enter, does it work or does it complain it doesn't exist?

cd /d "%tmp%\darkstone digital\the mortuary assistant\crashes"

If it works/exists, navigating to the same path in Windows File Explorer and zipping the contents for sharing with the game's devs could be helpful for them to track down issues.

Dead XP's discord server and channel where they have been collecting information about problems with the game (and may also be able to offer further help/suggestions) is here:

https://discord.com/channels/691433040366534667/1003736745420013689

It's not often it seems that those files get generated, but if/when they do, they could be really useful to putting an end to the crashing.