Have not received my product

[rxantos]

Yesterday I bought the
STAR WARS™: The Old Republic™ - Join the Fight Bundle

I read your pinned comment but here is the deal.
When I follow that link. It doesn't give me any email or form for customer support.
Instead it tells me to talk with steam. And steam then proceeds to tell me to talk with you.

Which would be fine except that the link tells me to put a ticket in game. Yet the game does not allow me to put a ticket because i am not subscribed even if the product I bought includes 2 months of subscription.

I do not want to participate into the two companies pointing at each other game. I just want to have the product I bought. Since neither of you seems to be willing to keep it professional. I am forced to write this comment

I am sure is just a fluke on your part. As I never had any problems with steam.

[NavFamG]

I don't think you scrolled down far enough. Here's how a non sub does it.

https://help.ea.com/en/help-extent-content/?platform=null&channelType=Deflection&product=star-wars-the-old-republic&topic=load-game

[NavFamG]

Just so you know, unless you've linked your steam swtor to your ARC account just right the purchases probably won't go through.

Just use Swtor.com for all future purchases.

[rxantos]

Support Contact Information
If you didn't find an answer to your question here on EA Help, here’s how you can get help.

Submit a ticket in-game (Subscribers only).
Get help from the player community on Answers HQ.
Report a bug.
If you want to talk to our specialists on the phone, call us at:
USA: 1 [phone].
Available from Monday to Saturday, 09:00-18:00 CDT/CST.
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Available from Monday to Friday, 09:00-17:00 CEST/CET.
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If you play through Steam, contact us for issues with your SW:TOR account, subscription, or receiving your purchases. You’ll need to contact Steam for help with refunds or your Steam account.
We support Star Wars: The Old Republic in English, French, and German only. Learn more about in-game support and calling options from other countries.

No email link only link to in game support and a contact steam link. Where steam then proceeds to tell to contact you.

[phazonfreak]

Take screenshots of your purchase history on Steam clearly showing your account name and send them to [e-mail]

[Immortalis]

Originally posted by rxantos:

Support Contact Information
If you play through Steam, contact us for issues with your SW:TOR account, subscription, or receiving your purchases. You’ll need to contact Steam for help with refunds or your Steam account.

No email link only link to in game support and a contact steam link. Where steam then proceeds to tell to contact you.

Golly, if only there was a way to look for that email adress... something like... I don't know, probably like this
https://googlethatforyou.com?q=swtor%20support%20mail

It's not an issue with SWTOR, nor is it an issue with steam.
It's an issue with the in-between in that sometimes the information isn't correctly processed and sent where it needs to be.
Which really is something that can and does happen when you buy something through an intermediary.