Collectors edition cant login

[AmyDoseGaming]

I bought this game on launch and got the collectors edition with the physical security key. Well after over a decade the battery is dead and the thing no longer works.

Only problem is that i cant log in without it and customer support refuses to remove the old authentication meaning all of my old characters will be gone forever.

I contacted EA and they tell me to CALL the games customer support? WHAT????

no wonder this game is dying the f***ing customer support is still working over the phone.

and now all of my characters will be deleted soon.

Mevasha, Ill miss you

[phazonfreak]

It is still working over the phone due to security reasons in order to ask you questions to make sure that you are the legitimate account holder and not a scammer who cracked an old account.

[Hilgert Olben]

From the EA support page:

"You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. "

I had the same issue with my collector's edition security key and with the above quoted method, I was able to set up a new security key without any difficulties.

[Topek]

Originally posted by Hilgert Olben:

From the EA support page:

"You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. "

I had the same issue with my collector's edition security key and with the above quoted method, I was able to set up a new security key without any difficulties.

Like you, AmyDoseGaming, I bought the game collectors edition with the security key. Like you the physical security key's battery died on me. Just do what Hilgert Olben suggested.

I know it is a pain. No one likes to work with customer support <I doubt that those employees enjoy working customer support>; however, once it is done you can play your characters.

[AmyDoseGaming]

Originally posted by Topek:

Originally posted by Hilgert Olben:

From the EA support page:

"You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. "

I had the same issue with my collector's edition security key and with the above quoted method, I was able to set up a new security key without any difficulties.

Like you, AmyDoseGaming, I bought the game collectors edition with the security key. Like you the physical security key's battery died on me. Just do what Hilgert Olben suggested.

I know it is a pain. No one likes to work with customer support <I doubt that those employees enjoy working customer support>; however, once it is done you can play your characters.

what could be done over the phone that couldn't be done through email?

[AmyDoseGaming]

Originally posted by Hilgert Olben:

From the EA support page:

"You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. "

I had the same issue with my collector's edition security key and with the above quoted method, I was able to set up a new security key without any difficulties.

dosent work

[Raziel Leonhart]

[/quote] what could be done over the phone that couldn't be done through email? [/quote]

Talking to a human to make sure my account will be safe and in this day and age is a luxury. And fun fact I still use my offline security key and the darn thing still works.

[AmyDoseGaming]

Originally posted by Raziel Leonhart:

what could be done over the phone that couldn't be done through email? [/quote]

Talking to a human to make sure my account will be safe and in this day and age is a luxury. And fun fact I still use my offline security key and the darn thing still works. [/quote]

yeha thats as about as secure as asking somebody if they packed their own bag. cause of course nobody has invented lying yet

[phazonfreak]

Originally posted by AmyDoseGaming:

Originally posted by Raziel Leonhart:

what could be done over the phone that couldn't be done through email?

Talking to a human to make sure my account will be safe and in this day and age is a luxury. And fun fact I still use my offline security key and the darn thing still works.

yeha thats as about as secure as asking somebody if they packed their own bag. cause of course nobody has invented lying yet

Having to actually call a number and talk in person is obviously a much greater determent of scamming than just sending an Email. They will also ask you security questions that only the one who actually created that account should know, so lying won't help you there.

Considering that your account must have generated thousands upon thousands of Cartel Coins over the years that your Security Key was attached to it and you weren't playing, you should be much more appreciative of the fact that they have these increased security measures at play instead of just doing it willy nilly by Email. But you do you.

[Riddlebox]

You do not need to call. You can use the feature on their site that states you lost access to your security key. You can then reset it via email. I had the same issue not too long ago when my key died.

If it wont let you remove it yourself, just send an email to EA support and they can remove it for you. You will then just have to use your email as a 2fa to get in and re-add a auth app like Google Auth, or Authy.

[Lazlow666]

Yeah, I had the old swtor key app, can confirm you can switch to Google authenticator.

[Hilgert Olben]

Originally posted by AmyDoseGaming:

Originally posted by Hilgert Olben:

From the EA support page:

"You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. "

I had the same issue with my collector's edition security key and with the above quoted method, I was able to set up a new security key without any difficulties.

dosent work

What exactly didn't work? What did you try, what error message occured etc.