[Issue] My steam account is already linked to a swtor account

[Valrod]

I started the game from Steam. I enter my username and password except that it puts me "We can't log you in. Please double-check you're using the Steam account you usually play on and try again".

https://imgur.com/a/icm44wT

Problem is, I don't remember that account. I do not remember the name and the email address of the account has been deleted many years ago. I looked on steam and on the game forum but I did not find a solution.

I was advised to contact support by phone except that they cannot help me because I don't have any information related to the account to prove that it belongs to me. So I asked if they could see to which star wars the old republic account my steam account is related but they told me that it is not possible.

[NavFamG]

Have you tried to log into swtor.com page? They have my account type info under your profile and it might show what's linked.

Others have said that's where to go to unlink your account.

[phazonfreak]

Then the only other option you have is to download the standalone launcher from the www.swtor.com website and skip Steam entirely.

[Valrod]

Ursprünglich geschrieben von NavFamG:

Have you tried to log into swtor.com page? They have my account type info under your profile and it might show what's linked.

Others have said that's where to go to unlink your account.

I can't log on swtor.com because I don't know my username and the email of the account was deleted

[Valrod]

Ursprünglich geschrieben von phazonfreak:

Then the only other option you have is to download the standalone launcher from the www.swtor.com website and skip Steam entirely.

I want to play the game on this steam account

[[MEAT]Sorrow]

Ursprünglich geschrieben von Valrod:

Ursprünglich geschrieben von NavFamG:

Have you tried to log into swtor.com page? They have my account type info under your profile and it might show what's linked.

Others have said that's where to go to unlink your account.

I can't log on swtor.com because I don't know my username and the email of the account was deleted

then you gotta contact swtor support through the website
no one on the steam forums can help you with this

[phazonfreak]

Ursprünglich geschrieben von Valrod:

Ursprünglich geschrieben von phazonfreak:

Then the only other option you have is to download the standalone launcher from the www.swtor.com website and skip Steam entirely.

I want to play the game on this steam account

If you already escalated it all the way to phone support and they can't help you, this is the only option you have regardless of what you want. Doesn't make any difference in-game anyway whether you play through Steam or not.

[Valrod]

Ursprünglich geschrieben von MEATSorrow:

Ursprünglich geschrieben von Valrod:

I can't log on swtor.com because I don't know my username and the email of the account was deleted

then you gotta contact swtor support through the website
no one on the steam forums can help you with this

When I go to the swtor forum, they say that to solve my problem, you have to contact them by phone, but when I do that, they say they can't help me. This system is trash. And no I'm not going to create a new account because I want my progress back and I want to unlock the achievements. They just have to set up an automatic connection system with steam like many games or just give the possibility to create more accounts from the same steam account but they won't because they don't care. Trash game

[Eminem]

what level was your highest toon? Otherwise just start a new account. Buy one month sub and get a maxed out boost character who is probably gonna be more maxed out and geared over the toon/account you abandoned and lost in 2013. The boost toon will also have 3 profession crafting skills maxed at 600 too which is another great perk. Also some good sub only mounts to be had which are unique. Good time to do just a one month sub bruh.

[Valrod]

I am not the only one with this issue. I have seeing people complaining about this for 2 years. They don't care about me and them. They just care about adding some useless cosmetics. But if I had the opportunity to play the game, I might have bought their subscription and some of their useless and overpriced cosmetics. So I come to the conclusion that they're just lazy and dumb

[phazonfreak]

Ursprünglich geschrieben von Valrod:

I am not the only one with this issue. I have seeing people complaining about this for 2 years. They don't care about me and them. They just care about adding some useless cosmetics. But if I had the opportunity to play the game, I might have bought their subscription and some of their useless and overpriced cosmetics. So I come to the conclusion that they're just lazy and dumb

Again, you have the opportunity to play their game if you simply switch to the standalone launcher from their website and don't insist on using your jumbled Steam account.

All those recurring issues of linking accounts and buying stuff through Steam has nothing to do with them being "lazy and dumb", but because this game was designed to have its very own launcher checking for login credentials and not to have a third party platform like Steam as another layer on top of it with players forgetting their old account details. So it's not that they don't care, but that they are seriously understaffed and underfunded to deal with this fundamental problem as this game is on its last leg anyway.

[Jack Jester]

Other Email? Sometimes it's very simple things that lead to this problem.

No matter what the problem is, if it still exists, contact support and give them as much information as possible about your account. Names and classes on the account, special items. old Email etc..
Detailed information can help recover your account.

[Valrod]

Ursprünglich geschrieben von Jack Jester:

Other Email? Sometimes it's very simple things that lead to this problem.

No matter what the problem is, if it still exists, contact support and give them as much information as possible about your account. Names and classes on the account, special items. old Email etc..
Detailed information can help recover your account.

No I am done with this game. I don't want to pay one more time to call the support and talk to a person who understand half my language. I gave as much informations as I could but they told me that they couldn't help me

[Valrod]

Ursprünglich geschrieben von phazonfreak:

Ursprünglich geschrieben von Valrod:

I am not the only one with this issue. I have seeing people complaining about this for 2 years. They don't care about me and them. They just care about adding some useless cosmetics. But if I had the opportunity to play the game, I might have bought their subscription and some of their useless and overpriced cosmetics. So I come to the conclusion that they're just lazy and dumb

Again, you have the opportunity to play their game if you simply switch to the standalone launcher from their website and don't insist on using your jumbled Steam account.

All those recurring issues of linking accounts and buying stuff through Steam has nothing to do with them being "lazy and dumb", but because this game was designed to have its very own launcher checking for login credentials and not to have a third party platform like Steam as another layer on top of it with players forgetting their old account details. So it's not that they don't care, but that they are seriously understaffed and underfunded to deal with this fundamental problem as this game is on its last leg anyway.

Not my problem. It's up to them to adapt to the players not me to adapt to their cardboard system

[Cyanmurder]

I call them one time about transferring my characters to another server, the help was quick, and resolved.

[Bullet]

I've dealt with the same problem. Here's how it goes. This solution only works if you remember the email address or username.

If you remember the username, put in a forgot password on the website. If you don't remember the username, put in a forgot username using your email address, which will send you an email with your username.

Then, reset your password.

Log in with your username and password, still on the website.

Now that you've logged in, and I just wanna be extra clear here, we're still on the website (account.swtor.com/en/account), press the little button that says "Steam Account" next to the buttons for "Twitch Account" and "Change Email." This will give you the option to unlink it. Then, you can log out of this old account in your browser and log in with your current one if you wish, and you should be able to log in through Steam.

An alternative to Steam, if you don't remember the username, email address or even potential email address is to instead install the launcher from their website, still launching it through Steam if you wanna track play-time. You can't have problems with a linked Steam account if you're not using steam. This will require you to reinstall the game if you've already installed it through steam, however.