STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

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Elliiannn Jul 21, 2023 @ 3:11pm
WHY CAN'T I LOGIN TO THE GAME
I have been trying to log on to the game for the past month and it keep telling me that the login service is down? I have uninstalled the game and changed my password twice nothing working how can I get my game to work?
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Showing 1-9 of 9 comments
Darksydor Jul 21, 2023 @ 4:54pm 
i PAID FOR 3 MONTHS AND CAN'T LOG ON AT ALL. cANT GET HELP FROM STEAM OR EA. tHIS IS mICHAEL mILKEN TYPE SCAM.
FrostyJawa Jul 21, 2023 @ 10:17pm 
This is an ongoing server issue that the developers have been actively looking into. Some days are worse than others. Sometimes I'll be playing and then I suddenly get kicked from a server and struggle to get back in.

In some cases, if you're in stronghold and are in the process of placing a decoration, the game will suddenly crash to desktop. Upon logging back in, your character has ended up in the Fleet. In other cases, an individual server like Starforge will crash while the other servers are still running... which is why you should always have a character on each server as a fall-back. The worst problem however are the DD0S attacks. SWTOR has been DDoSed in the past, and it sometimes appears that whenever the log-in server goes down, it is more than likely the problem.

While I'm not fond of the idea of SWTOR being moved to Broadsword, the servers themselves will be moved to Amazon Cloud which apparently are more secure.

While nothing can be done on the server side of this problem, there are things you can do:

Check your firewall settings to make sure the necessary ports are open but DO NOT EVER turn off your firewall or antivirus. Just open the required ports. The process of opening the ports that need to be forwarded for Star Wars: The Old Republic is as follows:

1.) Before You Forward a Port

Turn off any VPN. This is important, or else you're going to screw up the rest of the process. You can turn the VPN back on again once you are finished.

2.) You'll need to know:

- The IP address of your router.
- The IP address of the device that the game will play on: either your computer or your console.
- The TCP and UDP ports that need to be forwarded.

For the PC version of Star Wars: The Old Republic:

TCP: 8995, 12000-12999, 20000-30000
UDP:

For the Steam version of Star Wars: The Old Republic:

TCP: 8995, 12000-12999, 20000-30000
UDP: 27015, 27031-27036

3.) To find Your Router's IP Address on Windows.

Locate the Default Gateway by using the "ipconfig" command in the command prompt terminal or use the default gateway address through Control Panel. Just click Start, type "control panel," and then hit Enter. Press the Start key and search for "Control Panel" In the "Network and Internet" category, click the "View network status and tasks" link and select the "View network status and tasks" link found under the "Network and Internet." In the upper right corner of the "Network and Sharing Center" window, click the name of your network connection. Select your internet connection type. In the "Ethernet Status" window, click the "Details" button. Click the "Details" button in the Ethernet Status window. In the "Network Connection Details" window, you'll find your router's IP address listed as "IPv4 Default Gateway."

4.) The normal process for forwarding a port is:

- Start by logging in to your router.
- Find your routers port forwarding section.
- Put the IP address of your computer (or a gaming console) into the appropriate box in your router.
- Put the TCP and UDP ports for your game in the matching boxes in your router.
- Sometimes you have to reboot your router for the changes to take effect.

I hope this helps.
Last edited by FrostyJawa; Jul 21, 2023 @ 10:19pm
Eminem Jul 22, 2023 @ 6:49am 
Originally posted by Darksydor:
i PAID FOR 3 MONTHS AND CAN'T LOG ON AT ALL. cANT GET HELP FROM STEAM OR EA. tHIS IS mICHAEL mILKEN TYPE SCAM.

yes
Equeliber Jul 22, 2023 @ 2:21pm 
Originally posted by FrostyJawa:
Wall of text
The players don't have to do anything. The last 2 days, there is definitely something going on on the server side. I've played with 0 issues for 4 weeks before yesterday. Then, yesterday, at about the same time as today, tons of people started getting disconnected. Today, again, but it seems to affect even more people this time. About a half of my guild is affected by this, and they also had no issues before yesterday.

All we can do is wait for them to fix the current issues (also, would be nice if they acknowledge them, hopefully Jackie posts something about this on Monday).

Your "instructions" make zero sense, not sure where you got them from and what you are trying to accomplish. Forwarding those ports will fix nothing.
Last edited by Equeliber; Jul 22, 2023 @ 2:25pm
Why forward the ports? As long as they are open you are fine, no need to expose a host from your network...
I also found EA help only mentioning to open these ports, not to forward.
FrostyJawa Jul 23, 2023 @ 1:54am 
Originally posted by Equeliber:
Originally posted by FrostyJawa:
Wall of text
The players don't have to do anything. The last 2 days, there is definitely something going on on the server side. I've played with 0 issues for 4 weeks before yesterday. Then, yesterday, at about the same time as today, tons of people started getting disconnected. Today, again, but it seems to affect even more people this time. About a half of my guild is affected by this, and they also had no issues before yesterday.

All we can do is wait for them to fix the current issues (also, would be nice if they acknowledge them, hopefully Jackie posts something about this on Monday).

Your "instructions" make zero sense, not sure where you got them from and what you are trying to accomplish. Forwarding those ports will fix nothing.

These are my sources. I combined the relevant information for convenience. If you personally have been fortunate enough to not have to do this, that's awesome. But other players have needed to do this. However, the important thing is that nobody needs to ever buy or download any special software to fix this issue. That's a scam! Just follow the instructions above using the tools Microsoft has already provided with Windows, and you can forward the ports yourself for free.

Sources:

- EA Help https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-ports

- PortForward: https://portforward.com/star-wars-the-old-republic/
Last edited by FrostyJawa; Jul 23, 2023 @ 1:55am
FrostyJawa Jul 23, 2023 @ 2:26am 
Originally posted by Marcel Davis | Not the fake one!:
Why forward the ports? As long as they are open you are fine, no need to expose a host from your network...
I also found EA help only mentioning to open these ports, not to forward.

Just blaming SWTOR (or any other MMO) for not being able to log in doesn't answer the question: "Why can't I log in?"

No Internet Service Provider is equal. No router provided by an ISP is equal. Some routers absolutely need port forwarding. Others don't.

If you are among the unlucky players having connectivity issues or are unable to log in to SWTOR, you need to find out if your router is the cause. If port forwarding fixes the issue, then it was the router all along. But if the problem persists, then you need to:

- check your network card/wi-fi and update drivers,
- check your Windows network settings,
- check your Internet Security Suite settings - but NEVER turn off the firewall or antivirus,
- contact your ISP for support.

If all that fails, then it is the SWTOR Log-in Server.

You don't have to take me at my word. But after ten years of playing this game and having to trouble-shoot issues myself, I am speaking from personal experience. Do with it what you will.
Voyant Jul 25, 2023 @ 12:10pm 
The amount of players being unable to log in for various reasons are increasing.
Game was working when I went to sleep, game is no longer working when I woke up.
Nothing changed on my end.

Chances are in attempts to fix things they're causing more issues, they've done this in every other category they've worked on. Whether that's UI changes breaking things to Combat Styles bricking characters completely...

Anytime they attempt to work on any aspect (like the Launcher) suddenly others have new problems. This is most likely what it is.
phazonfreak Jul 25, 2023 @ 1:44pm 
Originally posted by Voyant:
Anytime they attempt to work on any aspect (like the Launcher) suddenly others have new problems. This is most likely what it is.

No, it is not. What is much more likely is that a specific cluster location is experiencing intermittent connectivity issues and everyone going through that cluster to the servers is affected, while others don't have any problems at all. Server problems would cause issues for ever single player and not just specific groups. We had that before when they reworked the way that Conquest calculates XP and suddenly every single player was experiencing ability lag.

The real issue here is that the vast majority of players have absolutely no clue about the basics of how client/server connections work and immediately try to blame the developers when connectivity issues arise instead of trying to troubleshoot the problem on their end and the end of their ISP.
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Date Posted: Jul 21, 2023 @ 3:11pm
Posts: 9