Unnable to retrive patch data.please check network connection (311) after trying toi fresh install from Steam

[BlackLion]

Hi,guys,i need help,I tried to uninstall the game fromscrap,and reinstall from Steam,but i keep having this issue as soon as i log onto the launcher,it doesnt patch,nor download,and the ''use the ''launcherfix'' wouldnt work,as i cant find it on my folder or dont know where is it,i would appreciate the help

[Frans]

May have several reasons, in general it's a connectivity issue.
Start with these as these are things you can do on your own PC:
- Run the game as administrator (always)
- "verify game data" on Steam - this checks the launcher for technical errors. In general this removes the game data but since you haven't downloaded anything yet, this shouldn't be an issue.
- check that your game is allowed through virusscanner / firewall

If these are okay, and if you can log in in the launcher, check if the Options (cog) - repair action is available (probably not).
Please post some of the latest lines of the launcher logs. You can find them in your steam folder:
...\Steam\steamapps\common\Star Wars - The Old Republic\logs\

[BlackLion]

2020-09-10 12:56:44 INFO File scan and repair completed successfully.
2020-09-10 12:56:44 INFO Patching end
2020-09-10 12:56:44 INFO Verify completed scan 0
2020-09-10 12:56:44 INFO Re-Starting last download of retailclient_swtor
2020-09-10 12:56:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2020-09-10 12:56:44 INFO Manifest Loaded: retailclient_swtor, current=-1/upcoming=-1/required=278
2020-09-10 12:56:44 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2020-09-10 12:56:44 INFO ManifestState=Dependency: retailclient_swtor, current=-1/upcoming=-1/required=278
2020-09-10 12:56:44 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2020-09-10 12:56:44 INFO Manifest Loaded: movies_en_us, current=-1/upcoming=-1/required=5
2020-09-10 12:56:44 INFO ManifestState=Download: movies_en_us, current=-1/upcoming=-1/required=5
2020-09-10 12:56:44 INFO Download: http://127.0.0.1:50077/app/download.solidconfig (127.0.0.1 )
2020-09-10 12:56:44 INFO Download: http://cdn-patch.swtor.com/patch/movies_en_us/movies_en_us_-1to0.solidpkg (64.145.87.64 )
2020-09-10 12:57:39 ERROR Download Error :Unable to download metafile (e311)
2020-09-10 12:57:39 INFO General Patch manifest state error in retailclient_swtor (e209)
2020-09-10 12:57:39 INFO General Patch manifest state error in retailclient_swtor (e209)
2020-09-10 12:57:39 ERROR Fetch Manifest Failure: General Failure
2020-09-10 12:57:39 INFO Patching end
2020-09-10 12:57:39 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2020-09-10 13:08:05 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (311))
2020-09-10 13:08:05 INFO Closed launcher

There you go

[Frans]

Can you download the file yourself? So this one from the log:
http://cdn-patch.swtor.com/patch/movies_en_us/movies_en_us_-1to0.solidpkg

It seems to be a DNS issue, but I'm wondering why this should work normally on the SWTOR launcher and gives an error on the Steam launcher. Almost as if they use different ports (but they don't).
Does it really work on the normal launcher? You said you deleted it, but if you'd reinstall it, do you get the same error or not? You could try to flush DNS cache, maybe it helps, but other than that, I do not know enough of connectivity to be able to help here.

If you are not able to install via the normal launcher either, contact bioware via the Technical support forums or by email.

[BlackLion]

whenever i try to click on the link you passed me,it tells me that ''you couldnt access this webpage''

[Frans]

Yeah that's a DNS problem. You will get the same issue with the old launcher.
Try flushing DNS ("ipconfig /flushdns").

[BlackLion]

already done TT_TT

[Frans]

Can you do a nslookup and post the results?
> nslookup cdn-patch.swtor.com
> nslookup manifest.swtor.com

[BlackLion]

on the command window?

[Frans]

Yes, open with cmd.

If it doesn't find one, you can force it to find one via e.g. 8.8.8.8:
> nslookup cdn-patch.swtor.com 8.8.8.8

It should return something. If your own DNS cache is flushed, it depends on your provider when it updates.

[BlackLion]

C:\Users\heren>nslookup cdn-patch.swtor.com
Servidor: www.adsl.vf
Address: 192.168.0.1

Respuesta no autoritativa:
Nombre: eu.lvlt.cdn.ea.com.c.footprint.net
Addresses: 8.241.105.126
67.26.97.254
8.247.221.126
Aliases: cdn-patch.swtor.com
gslb-patch.swtor.biowareonline.net
cdn-patch.swtor.com.c.footprint.net


C:\Users\heren>nslookup manifest.swtor.com
Servidor: www.adsl.vf
Address: 192.168.0.1

Respuesta no autoritativa:
Nombre: va1originmanifest.swtor.biowareonline.net
Address: 159.153.92.50
Aliases: manifest.swtor.com
originmanifest.swtor.biowareonline.net

[Frans]

mmmh well, the good part is that the TTL for routers is rather short, so *probably* tomorrow it should work. But else, you may want to check in on EA technical support (as I posted above).

[Stiger]

Did you solve the problem?
Im having the same issue

[Frans]

Did you just necro a 20 months old topic?
For real though, it would help (mostly yourself) if you also followed at least the first steps in the response chain, i.e.:

Originally posted by Frans:

May have several reasons, in general it's a connectivity issue.
Start with these as these are things you can do on your own PC:
- Run the game as administrator (always)
- "verify game data" on Steam - this checks the launcher for technical errors. In general this removes the game data but since you haven't downloaded anything yet, this shouldn't be an issue.
- check that your game is allowed through virusscanner / firewall

If these are okay, and if you can log in in the launcher, check if the Options (cog) - repair action is available (probably not).
Please post some of the latest lines of the launcher logs. You can find them in your steam folder:
...\Steam\steamapps\common\Star Wars - The Old Republic\logs\