Launcher problem

[Narnis]

Since yesterday i am unable to login. Every time I start the launcher it say there is a problem, and I need to restart the launcher. If I still try to login it says some stupid thing that I am not online in steam while that is not true. Any advise/solution to this except the option to just use the non steam version?

[Frans]

Did you try the repair option?

[Narnis]

Originally posted by Frans:

Did you try the repair option?

I did a steam ingegrity check. The launcher repair option is greyed out stating that it is only aviable after patching, of if an error occur during patch.

[Frans]

if it is not downloading at all, make sure the application is running in administrator mode and is whistelisted in your virusscanner/firewall applications.

[Narnis]

Originally posted by Frans:

if it is not downloading at all, make sure the application is running in administrator mode and is whistelisted in your virusscanner/firewall applications.

There is nothin to download,since the launcher would only download after login, but I cannot login because the error.

[Frans]

Oh! Totally missed the "not logging in" part. Apologies.
Did you try a check in Steam itself? It seems there is something wrong with the launcher.

RMB on the game - Properties - tab Local Files - Verify Integrity of Game Files.
ETA: I see you did. Best thing to try then is to remove the game itself and reinstall it. Copy the game folder somewhere else, uninstall the game, then reinstall, break the installation after the launcher has been installed (and you logged in once), then copy back the folder.

[Narnis]

Originally posted by Frans:

Oh! Totally missed the "not logging in" part. Apologies.
Did you try a check in Steam itself? It seems there is something wrong with the launcher.

RMB on the game - Properties - tab Local Files - Verify Integrity of Game Files.
ETA: I see you did. Best thing to try then is to remove the game itself and reinstall it. Copy the game folder somewhere else, uninstall the game, then reinstall, break the installation after the launcher has been installed (and you logged in once), then copy back the folder.

I said in my first reply to you that I did an integrity check, not helped. Since then I completly deleted the game from steam and reinstralled it , yet the launcher still do nothing cause I got the same error message.

[Frans]

What do the logs say?
The launcher logs every time it starts. Please check the log file information for anything other than INFO.

You can find the log file in the folder ..\steam\steamapps\common\Star Wars - The Old Republic\logs

[Narnis]

2020-08-28 15:17:03 ERROR Steam DLL failed to load
2020-08-28 15:17:08 INFO User presses exit - E:(true,An error has occurred. Please exit and restart the SWTOR Launcher.) NE:(false,Network error. Check your internet connection)
2020-08-28 15:17:08 INFO Closed launcher

[Frans]

Is that all or is there INFO text before it? There ought to be hash checks etcetera.

If this isn't all, could you post some more?

If this is all, it's a Steam problem. According to some help page I checked, you can try to clear the download cache as described here.
I hope that helps!

[reggin taf <]

https://help.ea.com/ru-ru/help/star-wars/star-wars-the-old-republic/swtor-launcher-troubleshooting-guide/#:~:text=Please%20exit%20and%20restart%20the,our%20support%20team%20a%20call.&text=If%20you%20see%20this%20message,the%20launcher%20has%20run%20into.

[reggin taf <]

Have a nice day

[TheDevilNox]

Originally posted by Frans:

Is that all or is there INFO text before it? There ought to be hash checks etcetera.

If this isn't all, could you post some more?

If this is all, it's a Steam problem. According to some help page I checked, you can try to clear the download cache as described here.
I hope that helps!

@Frans -- did you ever fix this? i'm having the exact same problem. SW:TOR support told me to contact steam, but steam said to contact SW:TOR support.

[Knusby]

same to me !

[Leachlainn (Lanty)]

i logged out of steam and signed back in and mine worked after saying this

[TheDevilNox]

So, I actually solved the problem.

When I went to the game directly ("C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\swtor\retailclient\swtor.exe") and tried to run it, i got an error about missing files.

I did a little research and found those files are part of the Visual C++ Redistributable package. I am not sure how those files were removed, but I just upgraded to Win11, so that might be why.

Then, I went into Add or Remove Programs, selected each Visual C++ Redistributable package, selected "Modify", and then selected "Repair".

After that, everything ran perfectly.