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Calvs Nov 17, 2021 @ 6:10am
Cutscenes skipped
When it is time for a cutscene my screen doesn't even go black , or reproduce a sound, it's like it just skips the cutscenes and go back to the playing game.
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Showing 1-15 of 19 comments
Calvs Nov 17, 2021 @ 6:15am 
I know other people have this issue and i am waiting for a fix , just letting you guys know that I am another one of those people.
Last edited by Calvs; Nov 17, 2021 @ 6:15am
#1
Der Freischütz Nov 17, 2021 @ 6:17am 
Same here. I hate that bug.
#2
RiotBean  [developer] Nov 17, 2021 @ 7:40am 
Please try to verify the integrity of the game files.

Right click on the game > properties > verify integrity ....
#3
Calvs Nov 17, 2021 @ 11:20am 
Originally posted by RiotBean:
Please try to verify the integrity of the game files.

Right click on the game > properties > verify integrity ....

After doing that I still get my cutscenes skipped, it's like they don't even play, hope you guys can fix it soon, good luck, seem to be a recurring problem.
#4
j.cavallari Nov 17, 2021 @ 1:50pm 
Same issue here. Hope fix it soon.
Last edited by j.cavallari; Nov 17, 2021 @ 1:50pm
#5
Sheirk Nov 17, 2021 @ 2:41pm 
It is the same for me, I also tried to verify, reinstall, change region in windows, change languaje ingame, and nothing worked.
#6
Tyger Nov 17, 2021 @ 3:07pm 
Getting this as well. The Airship Collective logo plays, but all other cutscenes are skipped (though the rest of the game works fine). I actually found the video files and I can play them in using VLC so the videos are there and not corrupted.

Here's the errors I'm getting in the log:
WindowsVideoMedia error 0x887a0005 while reading D:/Steam/steamapps/common/Ruined King/RuinedKing_Data/StreamingAssets/Video/Logo_RiotForge.mp4 Context: IMFSourceReader::WaitForSample in StepAllStreams Error details: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. Track types: Unreadable Track VideoPlayer cannot play url : D:/Steam/steamapps/common/Ruined King/RuinedKing_Data/StreamingAssets\Video/Logo_RiotForge.mp4 Cannot read file. (Filename: D:\TCWork\3a308035aa214752\Unity\UnitySource\Runtime/Export/Debug/Debug.bindings.h Line: 39) WindowsVideoMedia error 0xc00d36b4 while reading D:/Steam/steamapps/common/Ruined King/RuinedKing_Data/StreamingAssets/Video/cinematic_cg_intro.mp4 Context: IMFSourceReader::WaitForSample in StepAllStreams Error details: The data specified for the media type is invalid, inconsistent, or not supported by this object. Track types: Unreadable Track VideoPlayer cannot play url : D:/Steam/steamapps/common/Ruined King/RuinedKing_Data/StreamingAssets\Video/cinematic_cg_intro.mp4
#7
Airship_Ron  [developer] Nov 17, 2021 @ 3:13pm 
Originally posted by Tyger:
Getting this as well. The Airship Collective logo plays, but all other cutscenes are skipped (though the rest of the game works fine). I actually found the video files and I can play them in using VLC so the videos are there and not corrupted.[/code]

Do you happen to have an AMD video card? We pinned a post about it in the forum, but we found an issue with certain AMD video cards causing an error and the videos fail to play. We're investigating a fix!
#8
Tyger Nov 17, 2021 @ 3:16pm 
Originally posted by Airship_Ron:
Originally posted by Tyger:
Getting this as well. The Airship Collective logo plays, but all other cutscenes are skipped (though the rest of the game works fine). I actually found the video files and I can play them in using VLC so the videos are there and not corrupted.[/code]

Do you happen to have an AMD video card? We pinned a post about it in the forum, but we found an issue with certain AMD video cards causing an error and the videos fail to play. We're investigating a fix!
No I'm on NVIDIA (GeForce 2080).
#9
Calvs Nov 17, 2021 @ 3:23pm 
I have a NVIDIA 1060 só i guess is not only AMD
#10
Airship_Ron  [developer] Nov 17, 2021 @ 3:24pm 
Originally posted by Tyger:
Originally posted by Airship_Ron:

Do you happen to have an AMD video card? We pinned a post about it in the forum, but we found an issue with certain AMD video cards causing an error and the videos fail to play. We're investigating a fix!
No I'm on NVIDIA (GeForce 2080).

What version of windows are you on?
#11
Tyger Nov 17, 2021 @ 3:25pm 
In case it's helpful, here's my
game log: https://paste-bin.xyz/14375
dxdiag: https://paste-bin.xyz/14376
windows event viewer error: https://paste-bin.xyz/14377
#12
Tyger Nov 17, 2021 @ 3:26pm 
Originally posted by Airship_Ron:
Originally posted by Tyger:
No I'm on NVIDIA (GeForce 2080).

What version of windows are you on?
Windows 11. Also see my comment above with extra info.
#13
Airship_Ron  [developer] Nov 17, 2021 @ 3:29pm 
Originally posted by Tyger:
Originally posted by Airship_Ron:

What version of windows are you on?
Windows 11. Also see my comment above with extra info.

Got all that info and this is helpful, we're investigating, thanks!
#14
Airship_Ron  [developer] Nov 17, 2021 @ 3:36pm 
Originally posted by Tyger:
Originally posted by Airship_Ron:

What version of windows are you on?
Windows 11. Also see my comment above with extra info.

It does appear to be a driver issue with Nvidia, can you try doing a clean installation of the latest drivers?

Download the latest drivers and start the install process, when prompted with Express or Custom installation(advanced), choose Custom. On the next screen there should be a check box for "Perform a Clean Installation". Make sure that is checked and finish the installation and make sure to reboot after.

Let me know if that works!
#15
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Ruined King: A League of Legends Story™ > General Discussions > Topic Details
Date Posted: Nov 17, 2021 @ 6:10am
Posts: 19

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