Terrible input (mouse) lag when playing endless mode with high end graphics

[fmg]

Pretty much as per the title.
The game ran perfectly on my old GTX1070, but since updating to a 3080ti I now have such bad input lag (the mouse will just stay stuck for a second or 2 every few seconds) that it is unplayable.
This doesn't seem to happen so much during the missions.

The important PC specs are AMD Ryzen 7 3700X
32Gb RAM
3080TI (Drivers are upto date)
64 bit Win 10
Currently installed on a physical HDD - but it was on that previously when running fine too.

It's worth noting that installing it onto my media pc with it's comedy GT1030 results in a perfectly functioning mouse - however the gameplay is obviously a little much for the system resulting in low frame rates.

CPU/GPU/RAM and HDD loads are almost non-existent when the game is running so the problem cannot be lack of resources!

Has anyone else encountered this issue and/or fixed it?

[Moto_kattie]

hello! we will look into your case. I have a few questions for you.
1) does only the input lag? does the game itself lag? visual starters... everything freezes on the screen... or just the mouse...?
2) is there a dependence on the maps?

[fmg]

Hi.
1. Everything on screen carries on as normal, as far as I can tell it's just the mouse that's affected by this.
2. Missions seem to work OK, But every endless map I've tried suffers from the lag problem almost from the moment the game is started and any orders are given.

Cheers

[Moto_kattie]

Publicado originalmente por fmg:

Hi.
1. Everything on screen carries on as normal, as far as I can tell it's just the mouse that's affected by this.
2. Missions seem to work OK, But every endless map I've tried suffers from the lag problem almost from the moment the game is started and any orders are given.

Cheers

Can you please record a video either from your phone or from the screen itself where the cursor is visible so that we can understand how it looks?

[Moto_kattie]

Publicado originalmente por fmg:

Hi.
1. Everything on screen carries on as normal, as far as I can tell it's just the mouse that's affected by this.
2. Missions seem to work OK, But every endless map I've tried suffers from the lag problem almost from the moment the game is started and any orders are given.

Cheers

My contacts are:
Discord: moto_kattie#4569
[e-mail]

[fmg]

Hi, I've uploaded a 2 minute video starting at the beginning of a born to chill endless map.
As you can see, the mouse starts to stick even before I've started queuing up orders or moving units.

What I also hadn't realised is that the same pauses/lags in the mouse are also affecting the keyboard, so quitting out again after involves a fair amount of spamming the ESC key.

https://youtu.be/WhPRJnyFqNg

[eizenhorn91]

Publicado originalmente por fmg:

Hi, I've uploaded a 2 minute video starting at the beginning of a born to chill endless map.
As you can see, the mouse starts to stick even before I've started queuing up orders or moving units.

What I also hadn't realised is that the same pauses/lags in the mouse are also affecting the keyboard, so quitting out again after involves a fair amount of spamming the ESC key.

https://youtu.be/WhPRJnyFqNg

Сan you run game, move mouse a bit in game (to see lag) then go to:
%userprofile%\AppData\LocalLow\Door 407\Diplomacy is Not an Option
And send Player.log and Player-prev.log files to our CM please, I'll take a look:
Discord: moto_kattie#4569
[e-mail]
Please mark your message to Kate as "Input lag bug"

[fmg]

Just curious if you've got anywhere with finding the cause of this issue - I try the game every now and then when it's updated but still see the same issue with the mouse.
I must have been through 4 or 5 GFX driver updates in that time also, none of which have had any effect on this.

Essentially I am unable to play anything other than the story modes as the cursor seems to behave in these, which is a shame currently as there is only limited replay-ability in those.

[Moto_kattie]

Publicado originalmente por fmg:

Just curious if you've got anywhere with finding the cause of this issue - I try the game every now and then when it's updated but still see the same issue with the mouse.
I must have been through 4 or 5 GFX driver updates in that time also, none of which have had any effect on this.

Essentially I am unable to play anything other than the story modes as the cursor seems to behave in these, which is a shame currently as there is only limited replay-ability in those.

Hello! I didn’t get from you player log yet, we need it in solving your problem. Could you please send it to me, following the advice where to get it from eizenhorn?

[fmg]

Good Morning Kattie, Checking my emails I sent you my logs on the 28th of August :)
I sent it to your [e-mail] email address

[Moto_kattie]

Publicado originalmente por fmg:

Good Morning Kattie, Checking my emails I sent you my logs on the 28th of August :)
I sent it to your [e-mail] email address

Sorry, my fault, thank you very much! Will check it now and give you feedback

[Moto_kattie]

Publicado originalmente por fmg:

Good Morning Kattie, Checking my emails I sent you my logs on the 28th of August :)
I sent it to your [e-mail] email address

we have looked at your files. We don't see the problem in the logs. Can you tell me please which mouse you have? there may be a problem when the mouse has an update frequency of several thousand ticks. And another question, on this current version you have the same problem, right?

[fmg]

It's so old that I actually had to look it up via control panel. Turns out it's a Corsair G65.
As I had bought it years before building this system it was on standard windows drivers and this was what was causing your/my problems.
After installing the corsair drivers (and updating the mouses firmware) the problem seems to have gone away, so good news.
For reference the highest polling speed this mouse can do is 1000Hz/1ms, I'm currently running that with the Corsair drivers no issue though, so maybe it was doing something crazy with the windows driver.
Thanks for your help

[Moto_kattie]

Publicado originalmente por fmg:

It's so old that I actually had to look it up via control panel. Turns out it's a Corsair G65.
As I had bought it years before building this system it was on standard windows drivers and this was what was causing your/my problems.
After installing the corsair drivers (and updating the mouses firmware) the problem seems to have gone away, so good news.
For reference the highest polling speed this mouse can do is 1000Hz/1ms, I'm currently running that with the Corsair drivers no issue though, so maybe it was doing something crazy with the windows driver.
Thanks for your help

glad that it solved, thank you too :) if you have any issues, let us know :)

[fmg]

Actually I spoke too soon. It turns out that this issue has nothing to do with mouse drivers or firmware.
When I updated the mouse firmware yesterday I had to plug it directly into the PC - I ran the game while still direct into the PC.

On plugging the mouse back into the POS Chinese KVM the problem has come back exactly as before.
If I plug a second mouse direct into the PC then that works correctly.
The odd part is that this is the exact same setup as before changing the GFX card, and the media PC with the GTX1030 also uses the same switch for keyboard and mouse without issue.
Obviously the fault is in the switch somehow but it's very odd that it has only surfaced since fitting the 3080.

No idea if there's anything you can do at your end (I have to assume others will use switches for multiple PC's on the same input hardware) but it will be nice to play on my nice mouse instead of the nasty old one I'm having to use now (at least I can play diplomacy again!)

[Moto_kattie]

Publicado originalmente por fmg:

Actually I spoke too soon. It turns out that this issue has nothing to do with mouse drivers or firmware.
When I updated the mouse firmware yesterday I had to plug it directly into the PC - I ran the game while still direct into the PC.

On plugging the mouse back into the POS Chinese KVM the problem has come back exactly as before.
If I plug a second mouse direct into the PC then that works correctly.
The odd part is that this is the exact same setup as before changing the GFX card, and the media PC with the GTX1030 also uses the same switch for keyboard and mouse without issue.
Obviously the fault is in the switch somehow but it's very odd that it has only surfaced since fitting the 3080.

No idea if there's anything you can do at your end (I have to assume others will use switches for multiple PC's on the same input hardware) but it will be nice to play on my nice mouse instead of the nasty old one I'm having to use now (at least I can play diplomacy again!)

Stranger things are happening with your mouse we would like to help you but unfortunately can do nothing, cause everything is okayish from our side and all important files like logs are also ok. at least it became playable