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If I'd bought on Steam instead of a 3rd party key site you know I'd be refunding right about now, this is some shameful s**t.
Make sure that the game is turned off.
First, right click on Dead Island in your Library > Properties > Controller > Set to "Disable Steam Input".
Next, go into the Steam settings on the top left > Controller > General Controller Settings > uncheck the configuration support for your respective controller (if enabled). If it still doesn't work, re-enable your respective config support.
I think that it has something to do with Steam overriding the controls and the game then not recognizing it. By turning it off, the game is allowed to just directly look at what the controller is sending. At least this worked for me. Hope it does for you too!