Game ist not working under macOS Ventura

[bozbar!]

After upgrading to macOS Ventura the game stopped working and is instead only showing a black screen which I have to force quit.
I'm running this on a M1 MacBook Pro. Anyone else experiencing this problem?

[Halloween Jack]

We've checked Myst (2021) on Macs at our office running Ventura and not seen this issue yet.

Have you emailed [e-mail] to report this issue?

[bozbar!]

Thank you, I just sent an email with a log file to cyans support.

[bwhittyboy22]

If they send you a fix, will you please post it here? I'm having the same issue.

[Halloween Jack]

Originally posted by bwhittyboy22:

If they send you a fix, will you please post it here? I'm having the same issue.

So far, it's a very limited number of affected users, and no one at Cyan has been able to reproduce the problem on any Macs running OS Ventura.

Please email [e-mail], bwhittyboy22, and share your experience with Support, too. This will provide them with more information about those systems and users being affected by the issue, and potentially help locate the root of the problem and help them find a solution for everyone.

[bozbar!]

Originally posted by bwhittyboy22:

If they send you a fix, will you please post it here? I'm having the same issue.

I was able to fix the problem by adding a new user to my Mac and installing the game under that user. It started right away and after that it is mysteriously also running again under my main user.

EDIT (01-18-23): After the latest updates the problem has reapperared. I can't really say when it happened, but the the game won't start and keeps hanging with a black screen.

EDIT2 (01-18-23): I guess I found the problem. It seems to be my AirPod Headphones. Whenever I have them connected wirelessly to my MacBook the game crashes on startup. When I disconnect them and use the internal speakers the game starts as it should. I tried this now several times and was able to reproduce the problem.

[toineenzo]

Alright, so I just happened to have gotten this same problem on my Macbook Pro 2021 M1Pro (14inch) with Ventura 13.3. It also happened when i was connected with my Airpods Pro 2. But after disconnecting it worked. After changing some settings, like setting to windows mode in Myst Graphic settings and changing Steam/macOS language from Dutch to English, it worked with my Airpods connected. But when I changed all settings back (Dutch language in Steam/macOS and Changing Myst Graphics to Windows fullscreen) it still worked with my Airpods. Ill let you guys know if the problem comes back or if I also have problems with other bluetooth devices like my Sony WH-1000XM3

[Hannah]

Whoah! Thanks for the reports.

[toineenzo]

Originally posted by Hannah:

Whoah! Thanks for the reports.

Were you already able to reproduce?

[Graoulix]

Hello. Same issue here using Airpod Max.
As soon as I connect them to my Mac, Myst crashes. Either with MacOS Ventura or now with MacOS Sonoma. However there is no issue using Airpods of 2nd generation.

Logs indicate something related to spatialisation: AudioToolbox!AudioQueueObject::CheckSpatialization

It's consistent with what other have been facing so far. Airpods Max, Airpods Pro does have spatialisation, Airpods 2nd generation don't.

So issue seems related to spatialisation, independently of the fact that it is activated or not.

What a pity not to be able to play the so cool Myst game with these so cool Airpods.

[Shadowhand]

I have the same issue. When I have my AirPod Pros connected to my MacBook (M3) the game crashes on start and the spinning beach ball of doom appears. Using wired headphones, the game works just fine.

[Turning Wheel]

I have the same problem, using airpods max while running the game causes it to crash instantly. Doesn't matter if you try putting them on after the game starts or before, as soon as the game detects you're using them then it just freezes/crashes instantly.

[Halloween Jack]

EDIT: This issue is fixed with Myst Patch 2.0.

Originally posted by Turning Wheel:

I have the same problem, using airpods max while running the game causes it to crash instantly. Doesn't matter if you try putting them on after the game starts or before, as soon as the game detects you're using them then it just freezes/crashes instantly.

The AirPods issue is a known one which Cyan has not yet determined a fix for, unfortunately.

Another player found the following, which may help you troubleshoot and/or solve the issue with your system and the devices:

-When "Open Using Rosetta" is disabled, and I have my AirPods connected before starting Myst, Myst hangs at a black screen and needs a "Force Quit" to terminate.

-When "Open Using Rosetta" is disabled, and I do not have my AirPods connected before starting Myst, Myst starts correctly. I can then connect my AirPods and the sound comes through the AirPods.

-When "Open Using Rosetta" is enabled, and I have my AirPods connected before starting Myst, Myst starts correctly and the sound comes through the AirPods.

[Hi4S]

I got the same issue on my Macbook Pro M1 Max and Mac OS Sonoma.
I just find this discussion on Unreal Engine developer forum https://forums.unrealengine.com/t/airpods-pro-make-game-crash/1134768/2.

In my case, it solves the issue and I able to start Myst without rosetta and with Airpods.

So to resume, just try so set the `UE4_FORCE_MALLOC_ANSI` environment variable to `1`.

To do that, open the Terminal application then type the following command :
```
launchctl setenv UE4_FORCE_MALLOC_ANSI 1
```

To make this change persistant across reboot, you have to edit `/etc/launchd.conf` file as following :

```
$> sudo vi /etc/launchd.conf

setenv UE4_FORCE_MALLOC_ANSI 1
```