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and what has this to do with elden ring ?
this is obvious a crash log related to your bluetooth device.
should i be looking in the applications logs?
https://steamcommunity.com/app/1245620/discussions/0/727997019945181884
But im pretty sure this is the application log
Again any help would be appreciated
Log Name: Application
Source: Application Hang
Date: 2/16/2025 1:41:38 AM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer: JoesPC
Description:
The program eldenring.exe version 2.6.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-02-16T11:41:38.5321335Z" />
<EventRecordID>921</EventRecordID>
<Correlation />
<Execution ProcessID="15144" ThreadID="15156" />
<Channel>Application</Channel>
<Computer>JoesPC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">eldenring.exe</Data>
<Data Name="AppVersion">2.6.0.0</Data>
<Data Name="ProcessId">0xf34</Data>
<Data Name="StartTime">0x1db8067b1277d16</Data>
<Data Name="TerminationTime">125</Data>
<Data Name="ExeFileName">C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe</Data>
<Data Name="ReportId">3740566c-47f1-47b2-8f88-2ed94bbd1483</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
<Data Name="HangType">Unknown</Data>
</EventData>
</Event>
The game is not responding, this is an OS or hardware problem, in combination with the other log, I would assume that he has a bluetooth stick on the system that has a firmware problem and the initialization is hanging on it because the stick was disconnected from the system.
the way would be to remove any bluetooth stick to find out if this change the problem, on the other hand you could contact him to get more detailed help.
Could it be my mouse or keyboard thats causing these issues?
the first log you posted shows this
Source: BTHUSB
Date: 2/16/2025 12:06:08 AM
Event ID: 17
Task Category: None
Level: Error
Keywords: Classic
User: N/A
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
there must be a USB bluetooth dongle be installed at hardware side. my friend said it could be possible this bluetooth dongle is part of the case, maybe of a wireless card but this normall does not use a BTHUSB tag as source.
This error indicates an issue with your Bluetooth adapter, which might be causing instability. Although this is related to Bluetooth functionality, errors here can sometimes interfere with system stability, especially if the Bluetooth driver is conflicting with something else.
Fix: Try disabling Bluetooth in your BIOS to see if that helps stabilize the system. If that resolves the issue, consider updating or reinstalling the Bluetooth drivers.
2. Application Hang (Elden Ring):
The eldenring.exe crash, where it hangs and gets closed, can be attributed to multiple factors, such as drivers, hardware compatibility issues, or system instability.
Fix: Graphics Drivers: Even though you've used DDU, it's worth revisiting by downloading the older drivers directly from AMD's site (rather than relying on Windows Update). Sometimes, even small driver version changes can have significant improvements.
Windows Event Log Errors: The "Application Hang" errors could be more frequent in games that are hardware-intensive, suggesting a possible GPU, CPU, or RAM issue. You might want to test the stability of your hardware:
Run Prime95 (for CPU stability) and MemTest86 (for RAM) to check for underlying hardware issues.
GPU Stress Test: Run FurMark or a similar GPU benchmarking tool to test for issues with the Radeon 7700XT under load.
3. System Shutting Down:
The system shutting down entirely after playing for 20 minutes could point to overheating or power-related issues.
Fix:
Check Temps: Use software like HWMonitor or MSI Afterburner to monitor your CPU, GPU, and overall system temperatures. If the temperatures are too high, it could trigger an auto-shutdown to prevent damage.
Power Supply: Since your PC is upgraded, make sure your PSU is capable of handling the load, especially if your components are high-powered. A weak or faulty PSU could cause crashes under load.
Other steps to consider:
BIOS/UEFI Update: Ensure your motherboard has the latest BIOS/UEFI firmware, as new updates can resolve compatibility issues, especially with newer hardware like your Ryzen CPU and Radeon GPU.
Disable XMP (Extreme Memory Profile): Sometimes memory profiles can cause instability. Try running your RAM at its default (non-XMP) speeds to rule out issues with your RAM overclock.
Check Event Viewer for More Errors: You might want to check the Application and System logs again in the Event Viewer for other errors related to specific hardware, like your GPU, CPU, or even power issues.
Safe Mode: Try launching the game in Safe Mode or without any extra programs running. If that helps, it could indicate a conflict with background software, such as antivirus, overlays, or other system utilities.
Also, you could try testing the RAM by using only one stick in different slots.
Scanning your system for malware using Malwarebytes or any other software can never hurt.
By the way, do you have issues only with Elden Ring, or did you try playing other games?
___________________________________________________
I had similar issues. My PC would lose internet connection, and it would restart while gaming—whether it was an online or offline game. The screen would freeze, and if I gave any input, it would restart. Sometimes, it would instantly restart after playing for 5-20 minutes. Other times, it would restart while just using Opera and Spotify.
I tried updating drivers, BIOS, etc. My XMP max speed was 3600 MHz, but I lowered the XMP, and the issues disappeared. My RAM wasn’t on the QVL, which I didn’t know when I was building my PC. I tested the RAM using different software and by placing each stick in different slots, lowering the voltage. The issues remained. So, I gave up and kept my RAM at a lower XMP speed.
While testing each component, I found that my CPU temperatures were really high due to low-quality thermal paste and the stock cooler. My CPU would hit 85-91°C under stress, and a bit lower in games. When I bought a new GPU, I also got a new CPU cooler and high-quality thermal paste. I updated my BIOS again and installed a fresh version of Windows. My issues disappeared.
But after a month, I noticed that my RAM was running at default speed and that XMP was disabled. I had forgotten to enable XMP when I removed the CPU from the slot. After enabling it, my PC didn’t have the old issues anymore.
I still don’t know exactly what fixed my problems since I made multiple changes at once. It could have been none of those things. Even though my CPU now runs at 61°C under stress, which definitely helped, I suspect my PSU was the real issue the whole time. My old GPU used 185W, while my new one only uses 100W, which may have reduced the power strain.
Funny enough, my Event Viewer logs were completely unrelated to the real issue.
Fun fact: My friend once fixed a PC issue just by tightening the screws that held the GPU. When it comes to PC problems, sometimes the cause is completely random…
I know this story isn’t directly related to your post, but I hope you (or someone else in the future) can learn something from it!