White screen crash

[Yut]

I genuinely have tried almost everything to fix this issue. white screen then crash. I've followed many tutorials and nothing helps. The only thing that did help which was to uninstall fortnite and epic games. Which then I can launch and play the game. I dont want to uninstall Epic games cause there's multiple things I play on that launcher. What can I do??

[dark-breed]

this would be a strange thing and should normally not appear.

since epic uses also EAC in a different version my assumption would be that a troubleshoot for a epic game screwed up the EAC installation or the EAC installation for third party use is faulty.

in this case i would try this one

delete the 'EasyAntiCheat_EOS' folder in C:\Program Files (x86)

then Use Registry Editor to delete all keys and values that had 'EasyAntiCheat_EOS' to do this search up "REGEDIT" in search open it.
now right-click on HKEY_LOCAL_MACHINE > Find and look up the term EasyAntiCheat_EOS and delete all you can find by search again.

a little video for clarification what you have to delete:

https://www.youtube.com/watch?v=CxPbHb3Xacs

then go into the game files in the installation folder and delete the easyanticheat folder there

verify gamefiles of elden ring and restart windows

then go again into the game files in the installation folder and navigate to easy anti cheat folder, click on the install_easyanticheat_eos_setup to reinstall EAC fro elden ring

a prompt will pop up and hit enter.

[Yut]

I've followed the steps you listed and still the problem continues and it still crashes at the white screen :sob:

[dark-breed]

Originally posted by Yut:

I've followed the steps you listed and still the problem continues and it still crashes at the white screen :sob:

if the running epic own eac service cause the problem the only explanation is you done some troubleshooting in the past with epic games that now is no longer running in a standard mode, could be a constant running service or other things, nearly impossible to find out

what i would like to know is the crash log you get in window event viewer (and if even one is created)

windows key+r
eventvwr
on the left side windows logs and there applications you see a list of logs a red event id 1000 related to elden ring is needed

[Yut]

Faulting application name: eldenring.exe, version: 2.6.0.0, time stamp: 0x66ff8832
Faulting module name: eldenring.exe, version: 2.6.0.0, time stamp: 0x66ff8832
Exception code: 0xc0000005
Fault offset: 0x0000000001eb9929
Faulting process id: 0x0x3B04
Faulting application start time: 0x0x1DB53EA20DA6999
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: e795a3d5-4063-4a31-afa7-2471847326e7
Faulting package full name:
Faulting package-relative application ID:

Is this what you're talking about??
sorry im not good with this stuff lmaoo

[dark-breed]

Originally posted by Yut:

Faulting application name: eldenring.exe, version: 2.6.0.0, time stamp: 0x66ff8832
Faulting module name: eldenring.exe, version: 2.6.0.0, time stamp: 0x66ff8832
Exception code: 0xc0000005
Fault offset: 0x0000000001eb9929
Faulting process id: 0x0x3B04
Faulting application start time: 0x0x1DB53EA20DA6999
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: e795a3d5-4063-4a31-afa7-2471847326e7
Faulting package full name:
Faulting package-relative application ID:

Is this what you're talking about??
sorry im not good with this stuff lmaoo

hmm the log points to a issue with windows internal and normally this helps, strange is you say removing epic would help what should not be the case

if you have tools like process lasso or system/process explorer installed, deinstall them

run a full system check/repair

open command prompt as administrator

run this command

dism /online /cleanup-image /restorehealth

After this is finished

Sfc /scannow

Repair the c++ redistributables

https://aka.ms/vs/17/release/vc_redist.x86.exe

restart windows

https://aka.ms/vs/17/release/vc_redist.x64.exe

restart windows

just for clarification

https://steamcommunity.com/app/1245620/discussions/0/4691154153116901127/#c4691154153116901733

[Yut]

Apparently I had system explorer installed which I don't remember ever installing lmaoo and I followed everything else and now it works. Thank you so much!!!