gaming laptop keeps crashing only when I play elden ring.

[koalaman]

I have been experiencing a high number of crashes when I play elden ring for the first 70 hours I only had a few crashes but for the last 50 or so it has been happening every 30 minutes to every few hours. I have tried a few things such as setting my laptop to high performance in the nvidia control panel I have all overlays turned off I have the graphics settings in game set to low, I checked the files integrity, my driver is up to date. another thing I would like to mention is that it seems like it started after I added another 16gb of ram to my laptop making it a total of 32 and this increased the performance drastically I went from running at 40 to 30 fps and lots of micro studders to a constant 60 fps with no stutter and I made sure to get the same exact ram stick as the one that was already installed but I don't see how this could cause the crashes. I have not tried uninstalling and reinstalling the game yet. whenever it does crash it flashes black and the game closes like nothing happened, but I have had 2 or 3 blue screens of death crashes and my computer.

here is my laptop model and specs and then I have the crash report from event viewer

acer nitro V 15 144hz

device id 10DE 28A1 171E1025

NVIDIA app version: 11.0.1.189

Operating system: Microsoft Windows 11 Home, Version 10.0.22631

DirectX runtime version: DirectX 12

Driver: Game Ready Driver - 566.36 - Thu Dec 5, 2024

CPU: 13th Gen Intel(R) Core(TM) i5-13420H

RAM: 32.0 GB

Storage (2): SSD - 476.9 GB,HDD - 931.5 GB

Graphics card

GPU processor: NVIDIA GeForce RTX 4050 Laptop GPU

Faulting application name: eldenring.exe, version: 2.6.0.0, time stamp: 0x66ff8832

Faulting module name: ntdll.dll, version: 10.0.22621.4541, time stamp: 0xe7035eba

Exception code: 0xc0000005

Fault offset: 0x000000000003c37d

Faulting process id: 0x0x4EB4

Faulting application start time: 0x0x1DB6E8AEFE968CD

Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: cf9625f5-d523-4476-a5ff-a8ef78ff4e68

Faulting package full name:

Faulting package-relative application ID:

[dark-breed]

interesting crash log. is the bios of the laptop up to date ?
have you tried a systemcheck/repair ?

systemcheck/repair

open command prompt as administrator

run this command

dism /online /cleanup-image /restorehealth

After this is finished

Sfc /scannow

Repair the c++ redistributables (open the files and run a repair)

https://aka.ms/vs/17/release/vc_redist.x86.exe

restart windows

https://aka.ms/vs/17/release/vc_redist.x64.exe

restart windows

it is also possible the NVIDIA drvier malfunction a cleanup with DDU and a reinstall of the driver version 565.90 should be tested if the systemcheck/repair does not help.

[koalaman]

Originally posted by dark-breed:

interesting crash log. is the bios of the laptop up to date ?
have you tried a systemcheck/repair ?

systemcheck/repair

open command prompt as administrator

run this command

dism /online /cleanup-image /restorehealth

After this is finished

Sfc /scannow

Repair the c++ redistributables (open the files and run a repair)

https://aka.ms/vs/17/release/vc_redist.x86.exe

restart windows

https://aka.ms/vs/17/release/vc_redist.x64.exe

restart windows

it is also possible the NVIDIA drvier malfunction a cleanup with DDU and a reinstall of the driver version 565.90 should be tested if the systemcheck/repair does not help.

this is what it says after it ran the Sfc /scannow, Windows Resource Protection did not find any integrity violations. I am confused on the next step.
this is what my bios is currently on is it up to date insyde corp. v1.14, 6/21/2024

smbios version 3.4

[dark-breed]

Originally posted by koalaman:

this is what my bios is currently on is it up to date insyde corp. v1.14, 6/21/2024

smbios version 3.4

i can not answer if this is the latest bios for this laptop, acer hide the support page behind a serial number question, you need to check the acer support website for checking if this is the latest bios.

[Ironwu]

All good advice. However, since the crashing started on introduction of a new memory chip, I would recommend removing that new memory chip and see if the crashing goes away. If it does, then the procedures will be different from the above.

[dark-breed]

Originally posted by koalaman:

Originally posted by dark-breed:

interesting crash log. is the bios of the laptop up to date ?
have you tried a systemcheck/repair ?

systemcheck/repair

open command prompt as administrator

run this command

dism /online /cleanup-image /restorehealth

After this is finished

Sfc /scannow

Repair the c++ redistributables (open the files and run a repair)

https://aka.ms/vs/17/release/vc_redist.x86.exe

restart windows

https://aka.ms/vs/17/release/vc_redist.x64.exe

restart windows

it is also possible the NVIDIA drvier malfunction a cleanup with DDU and a reinstall of the driver version 565.90 should be tested if the systemcheck/repair does not help.

this is what it says after it ran the Sfc /scannow, Windows Resource Protection did not find any integrity violations. I am confused on the next step.
this is what my bios is currently on is it up to date insyde corp. v1.14, 6/21/2024

smbios version 3.4

this two files are the c++ redistributables install and repair packs, you need to run the file and use the repair option, than reboot and do the same with the second file.

[dark-breed]

Originally posted by Ironwu:

All good advice. However, since the crashing started on introduction of a new memory chip, I would recommend removing that new memory chip and see if the crashing goes away. If it does, then the procedures will be different from the above.

the interesting part here is that he followed the rules and got a identical RAM stick for unleash the full potencial of his laptop the correct way, would be damatical bad if the new stick is faulty out of the box.

[Ironwu]

Originally posted by dark-breed:

Originally posted by Ironwu:

All good advice. However, since the crashing started on introduction of a new memory chip, I would recommend removing that new memory chip and see if the crashing goes away. If it does, then the procedures will be different from the above.

the interesting part here is that he followed the rules and got a identical RAM stick for unleash the full potencial of his laptop the correct way, would be damatical bad if the new stick is faulty out of the box.

Agreed. Not sure which I would wish for as the problem if it were me. Probably would want it to be a bad stick. If system ops return to normal, OP could reinsert it. If system fails again, could either RMA that stick and try another or run a RAM test suite on it. Or continue to try and diagnose the ntdll.dll failure.

[koalaman]

Originally posted by dark-breed:

Originally posted by Ironwu:

All good advice. However, since the crashing started on introduction of a new memory chip, I would recommend removing that new memory chip and see if the crashing goes away. If it does, then the procedures will be different from the above.

the interesting part here is that he followed the rules and got a identical RAM stick for unleash the full potencial of his laptop the correct way, would be damatical bad if the new stick is faulty out of the box.

I installed and repared both of the files should I try and play the game and see if it still crashes. I personally dont think it is because of the ram stick it is only crashing for elden ring but yall are the tech people so I am probably wrong.

[dark-breed]

Originally posted by koalaman:

Originally posted by dark-breed:

the interesting part here is that he followed the rules and got a identical RAM stick for unleash the full potencial of his laptop the correct way, would be damatical bad if the new stick is faulty out of the box.

I installed and repared both of the files should I try and play the game and see if it still crashes. I personally dont think it is because of the ram stick it is only crashing for elden ring but yall are the tech people so I am probably wrong.

test if the problem appears again, beside this i can also only go into the same direction like ironwu recommenced to assume some form of instability with the RAM stick.

ntdll.dll is involved into the secure memory allocation is the only thing i could add to the hive mind.

[koalaman]

Originally posted by dark-breed:

Originally posted by koalaman:

I installed and repared both of the files should I try and play the game and see if it still crashes. I personally dont think it is because of the ram stick it is only crashing for elden ring but yall are the tech people so I am probably wrong.

test if the problem appears again, beside this i can also only go into the same direction like ironwu recommenced to assume some form of instability with the RAM stick.

ntdll.dll is involved into the secure memory allocation is the only thing i could add to the hive mind.

The game crashed still so you think I should test to see if it is because of the ram stick

[dark-breed]

Originally posted by koalaman:

Originally posted by dark-breed:

test if the problem appears again, beside this i can also only go into the same direction like ironwu recommenced to assume some form of instability with the RAM stick.

ntdll.dll is involved into the secure memory allocation is the only thing i could add to the hive mind.

The game crashed still so you think I should test to see if it is because of the ram stick

yes the test scenario would be this way.

first remove the new stick and test if the same issue appears or not

if all is fine remove the old stick and put in the new one, repeat the test

this way this should rule out if the new stick is faulty or for what ever reason the dual channel mode malfunction.

after this initial test we could check with tools like OCCT if something is going on with dual channel mode or the RAM itself.

[koalaman]

Originally posted by dark-breed:

Originally posted by koalaman:

The game crashed still so you think I should test to see if it is because of the ram stick

yes the test scenario would be this way.

first remove the new stick and test if the same issue appears or not

if all is fine remove the old stick and put in the new one, repeat the test

this way this should rule out if the new stick is faulty or for what ever reason the dual channel mode malfunction.

after this initial test we could check with tools like OCCT if something is going on with dual channel mode or the RAM itself.

The thing I don’t understand is these crashes are exclusively to Elden ring I play other games that put a lot of stress on computers such as Whitcher 3 and cyberpunk 2077

[Ironwu]

Originally posted by koalaman:

Originally posted by dark-breed:

yes the test scenario would be this way.

first remove the new stick and test if the same issue appears or not

if all is fine remove the old stick and put in the new one, repeat the test

this way this should rule out if the new stick is faulty or for what ever reason the dual channel mode malfunction.

after this initial test we could check with tools like OCCT if something is going on with dual channel mode or the RAM itself.

The thing I don’t understand is these crashes are exclusively to Elden ring I play other games that put a lot of stress on computers such as Whitcher 3 and cyberpunk 2077

It is not about 'stress'. It is about how the software interacts with the system and the various API functions.

[Ironwu]

Originally posted by koalaman:

Originally posted by dark-breed:

yes the test scenario would be this way.

first remove the new stick and test if the same issue appears or not

if all is fine remove the old stick and put in the new one, repeat the test

this way this should rule out if the new stick is faulty or for what ever reason the dual channel mode malfunction.

after this initial test we could check with tools like OCCT if something is going on with dual channel mode or the RAM itself.

The thing I don’t understand is these crashes are exclusively to Elden ring I play other games that put a lot of stress on computers such as Whitcher 3 and cyberpunk 2077

Have you removed the new RAM stick and seen if the system still crashes?

[koalaman]

Originally posted by Ironwu:

Originally posted by koalaman:

The thing I don’t understand is these crashes are exclusively to Elden ring I play other games that put a lot of stress on computers such as Whitcher 3 and cyberpunk 2077

Have you removed the new RAM stick and seen if the system still crashes?

No not yet I was doing something but first I have to figure out how to get this damn back plate off again I don’t even know why they have screwes it is on there so tight you have to pry it open it’s got the smallest spot to open it from