Elden ring app crash and freeze every 15 mins or less, please help

[MrMoonDragon]

Hello,

The main problem I'm facing is a constant freeze and then app crash every 15 mins or less. I know I'm not the only person who has this problem, but I've tried countless Youtube videos and reddit posts non-stop over the past days, getting really frustrated.

Everyone has a different solution to it, but none seem to fix mine. Here to see whether anyone has a fix specific to my setup.

Now my specs aren't the best in the world it's an Alienware laptop from 2017 I believe. It was playable with a decent FPS, except it's just the crash. I don't mind terrible graphics but game crashing is unbearable. Any help or suggestions beyond this is greatly appreciated!

i7 - 6820HK CPU @2.70 GHz
16GB RAM
Nvidia GeForce GTX 980M
Windows 10 Home 64 Bit

Steps I tried

1. Tried reinstall graphics Driver with DDU
2. Reinstalled Windows
3. Turned off Easy Anti Cheat and played on offline mode
4. Lowered resolution and with lowest graphics setting (FPS around 40-60)
5. Under clocked GPU by 50 - 60 MHz
6. Disabled Steam overlay



Event viewer----

Fault bucket 1854212855471565604, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 31.0.15.2647
P3: 0x887A0006
P4: 7
P5: eldenring.exe
P6: 1.7.0.0
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83C9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER859E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER85DC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER85FC.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_a573e71d0a1d8e86e4808bed505fe61431c8f_00000000_5e203218-64dc-4aaa-83d8-8301ea9bbd04

Analysis symbol:
Rechecking for solution: 0
Report Id: 5e203218-64dc-4aaa-83d8-8301ea9bbd04
Report Status: 268435456
Hashed bucket: 76e010dffda4a0f7c9bb7cc49c586b24
Cab Guid: 0

[dark-breed]

Автор сообщения: MrMoonDragon

Hello,

The main problem I'm facing is a constant freeze and then app crash every 15 mins or less. I know I'm not the only person who has this problem, but I've tried countless Youtube videos and reddit posts non-stop over the past days, getting really frustrated.

Everyone has a different solution to it, but none seem to fix mine. Here to see whether anyone has a fix specific to my setup.

Now my specs aren't the best in the world it's an Alienware laptop from 2017 I believe. It was playable with a decent FPS, except it's just the crash. I don't mind terrible graphics but game crashing is unbearable. Any help or suggestions beyond this is greatly appreciated!

i7 - 6820HK CPU @2.70 GHz
16GB RAM
Nvidia GeForce GTX 980M
Windows 10 Home 64 Bit

Steps I tried

1. Tried reinstall graphics Driver with DDU
2. Reinstalled Windows
3. Turned off Easy Anti Cheat and played on offline mode
4. Lowered resolution and with lowest graphics setting (FPS around 40-60)
5. Under clocked GPU by 50 - 60 MHz
6. Disabled Steam overlay



Event viewer----

Fault bucket 1854212855471565604, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 31.0.15.2647
P3: 0x887A0006
P4: 7
P5: eldenring.exe
P6: 1.7.0.0
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83C9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER859E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER85DC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER85FC.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_a573e71d0a1d8e86e4808bed505fe61431c8f_00000000_5e203218-64dc-4aaa-83d8-8301ea9bbd04

Analysis symbol:
Rechecking for solution: 0
Report Id: 5e203218-64dc-4aaa-83d8-8301ea9bbd04
Report Status: 268435456
Hashed bucket: 76e010dffda4a0f7c9bb7cc49c586b24
Cab Guid: 0

the error say it is a directx render error, this can have many causes.

-damaged gamefiles (verify restart windows verify again)
-damaged windows files (run cmd as admin, run sfc /scannow there)
-damaged cache files (delete shader cache and temp files)
-malfunction/wrong GPU driver for a gtx 980m (install the recommanced driver)
-incompatible background applications
-finally overheating damaged GPU or malfunction at RAM (by overheating, wrong configuration, or weak RAM)