Game is crashing every time I open it

[a person]

i've verified game files two times, made sure my graphics driver was up to date, and checked my windows event viewer for this. None of my other games have issues. The event viewer says the game is at fault. I don't know where to go from here.

[killerkelii]

This is very frustrating. I had the same problem on console. Can you give a brief description of what the event viewer stated? Is the game freezing first? Is it crashing the software or is it shutting off your PC?

I can suggest some preliminary actions before someone more skilled coughs up a cure.

If there are any pending updates, update your system. I know, it sucks and there's the chance of some issue arising from that step, but all in all when Microsoft wants you to update, after a week or so you will start get glitches, then freezes, then your most used apps will start getting problematic. I know this seems irrelevant, but 90% of every tech problem I deal with is a result of 1. A pending system update or simply putting it off for too long, and/or 2. Having Fast Start-up enabled which prevents your system from actually restarting, which is crucial to a healthy system.

I just wanted to mention those two things in case it could help or possibly help in the future for you or anyone else reading.

With the amount of information I have, I would make 2 suggestions before we escalate:

1. Once updates and maintenance is checked, start up the game, load your character and once it loads, exit the game properly. That way you close it out correctly. Make sure your files are backed up and then uninstall the game. Restart your computer after uninstalling and installing. RESTART, not TURN OFF and ON. Restarting hardware after uninstalling and installing and just after a period of time really does encourage a robust system.

If that doesn't work, logon to another account or create another administrator sign in and try launching and using the software from that account.

Keep me updated. I can see this through with you until you get it going if you're open to more suggestions. Good day.

[dark-breed]

so far out of OPs post the informations are insufficient.

was the game running before ?

what gpu is in use ?

which windows version ?

what event viewer crash log pop up ?

[a person]

Originally posted by dark-breed:

so far out of OPs post the informations are insufficient.

was the game running before ?

what gpu is in use ?

which windows version ?

what event viewer crash log pop up ?

The game ran prior to this perfectly but ever since like yesterday it’s just been crashing. My GPU is a GTX 1660 Ti. I’m on Windows 11. It says it’s an event 1000 application error.

[a person]

Originally posted by killerkelii:

This is very frustrating. I had the same problem on console. Can you give a brief description of what the event viewer stated? Is the game freezing first? Is it crashing the software or is it shutting off your PC?

I can suggest some preliminary actions before someone more skilled coughs up a cure.

If there are any pending updates, update your system. I know, it sucks and there's the chance of some issue arising from that step, but all in all when Microsoft wants you to update, after a week or so you will start get glitches, then freezes, then your most used apps will start getting problematic. I know this seems irrelevant, but 90% of every tech problem I deal with is a result of 1. A pending system update or simply putting it off for too long, and/or 2. Having Fast Start-up enabled which prevents your system from actually restarting, which is crucial to a healthy system.

I just wanted to mention those two things in case it could help or possibly help in the future for you or anyone else reading.

With the amount of information I have, I would make 2 suggestions before we escalate:

1. Once updates and maintenance is checked, start up the game, load your character and once it loads, exit the game properly. That way you close it out correctly. Make sure your files are backed up and then uninstall the game. Restart your computer after uninstalling and installing. RESTART, not TURN OFF and ON. Restarting hardware after uninstalling and installing and just after a period of time really does encourage a robust system.

If that doesn't work, logon to another account or create another administrator sign in and try launching and using the software from that account.

Keep me updated. I can see this through with you until you get it going if you're open to more suggestions. Good day.

I’ve never really used the event helper until now so I have no clue what’s important when describing what it says but it does say Event 1000 Application Error. Most of it just says stuff about faulting like Faulting application name: eldenring.exe Faulting module name: eldenring.exe version 2.6.0.0. It freezes for maybe half a second then the screen goes black and it crashes. It’s just the game that crashes.

[dark-breed]

Originally posted by a person:

Originally posted by killerkelii:

This is very frustrating. I had the same problem on console. Can you give a brief description of what the event viewer stated? Is the game freezing first? Is it crashing the software or is it shutting off your PC?

I can suggest some preliminary actions before someone more skilled coughs up a cure.

If there are any pending updates, update your system. I know, it sucks and there's the chance of some issue arising from that step, but all in all when Microsoft wants you to update, after a week or so you will start get glitches, then freezes, then your most used apps will start getting problematic. I know this seems irrelevant, but 90% of every tech problem I deal with is a result of 1. A pending system update or simply putting it off for too long, and/or 2. Having Fast Start-up enabled which prevents your system from actually restarting, which is crucial to a healthy system.

I just wanted to mention those two things in case it could help or possibly help in the future for you or anyone else reading.

With the amount of information I have, I would make 2 suggestions before we escalate:

1. Once updates and maintenance is checked, start up the game, load your character and once it loads, exit the game properly. That way you close it out correctly. Make sure your files are backed up and then uninstall the game. Restart your computer after uninstalling and installing. RESTART, not TURN OFF and ON. Restarting hardware after uninstalling and installing and just after a period of time really does encourage a robust system.

If that doesn't work, logon to another account or create another administrator sign in and try launching and using the software from that account.

Keep me updated. I can see this through with you until you get it going if you're open to more suggestions. Good day.

I’ve never really used the event helper until now so I have no clue what’s important when describing what it says but it does say Event 1000 Application Error. Most of it just says stuff about faulting like Faulting application name: eldenring.exe Faulting module name: eldenring.exe version 2.6.0.0. It freezes for maybe half a second then the screen goes black and it crashes. It’s just the game that crashes.

i need all nfo from the log mark the text copy it with ctrl+c and post the log

that it is event ID 1000 and faulting module is eldenring.exe is known without seeing the log but there are more informations like a exception code and a offset

[brandongodard]

I hope you don't mind if i join this. I am having the same problem. 110 hours played fine and now crashing constantly. After it crashes it will crash when trying to load several times before it will start again. i'm running windows 11 home with a 4090 and an I9. this is one of the many logs , they seem to all be the same.
Faulting application name: start_protected_game.exe, version: 1.6.5.0, time stamp: 0x65d49024
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000001f7ab3a4fd6
Faulting process id: 0x0x56EC
Faulting application start time: 0x0x1DB41A45351EB03
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\start_protected_game.exe
Faulting module path: unknown
Report Id: d9533e21-45e7-4610-ac01-5e8c1824ac62
Faulting package full name:
Faulting package-relative application ID:


I wanted to add that i have updated my drivers and reinstalled the game already.

[dark-breed]

Originally posted by brandongodard:

I hope you don't mind if i join this. I am having the same problem. 110 hours played fine and now crashing constantly. After it crashes it will crash when trying to load several times before it will start again. i'm running windows 11 home with a 4090 and an I9. this is one of the many logs , they seem to all be the same.
Faulting application name: start_protected_game.exe, version: 1.6.5.0, time stamp: 0x65d49024
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000001f7ab3a4fd6
Faulting process id: 0x0x56EC
Faulting application start time: 0x0x1DB41A45351EB03
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\start_protected_game.exe
Faulting module path: unknown
Report Id: d9533e21-45e7-4610-ac01-5e8c1824ac62
Faulting package full name:
Faulting package-relative application ID:

have you a third party antivirus tool ?

[brandongodard]

Nothing i have added, Its an Alienware so just their stuff .

[dark-breed]

Originally posted by brandongodard:

Nothing i have added, Its an Alienware so just their stuff .

basically this error log is a memory overflow problem, this can be caused by a third party antivirus tool, tools like process lasso, damaged eac installation, wrong setup of pagefiles, faulty RAM and faulty CPU.

so the way would be to check each of the possible causes.

[brandongodard]

Would other games working fine narrow it down at all ?

[dark-breed]

Originally posted by brandongodard:

Would other games working fine narrow it down at all ?

the problem you have starts before elden ring is even started

start_protected_game.exe is EAC

add me and we check the things needed to narrow it down

[FourFoxJoe]

If you are using the most recent Windows 11 version, the 24h2 update, then it's likely that this is causing the problem.
24h2 should not install on systems with eac (easy anti cheat) installed, but you can install windows and then install a game with eac.
A solution to this is downgrading to 23h2. Or just wait for a game update.

you can check your Windows version in the update options, or
open "system information" if you push the windows key and seach for "syst" it should show up
It will open on "System Summary"
On the right hand side the first line is OS Name Microsoft Windows 11 Home/Pro whatever you have
The second line is either
10.0.22631 for 23H2
10.0.26100 for 24H2

[dark-breed]

basic system repair / c++ repair fixed OPs issue.

[ƉǤ]

Originally posted by dark-breed:

basic system repair / c++ repair fixed OPs issue.

Where can I find a tutorial for doing this?

[brandongodard]

I think i have my issue solved. For me it was the ,net framework needed to be updated. So far that has solved my issue completely. Hope this helps someone.