I beg you, help me. Elden Ring ALWAYS crashes since 2 weeks ago. (Crash Event log attached)

[Pedri64]

I have played for more than 25 hours, not a single problem. Since around 2 weeks ago the game started to crash...more and more frequently. Now it ALWAYS crashes after some minutes of gameplay (5, 10 minutes...sometimes more). It freezes for a few seconds, then I'm back to the desktop. I installed the game again, updated my BIOS, uninstalled Microsoft Gameinput as some people suggested on reddit, added antivirus exception to steam game folder, reinstalled EasyAntiCheat, repaired C+ redistributables, GPU drivers are up to date and I installed Elden Ring updated 1.13.2 with a lot of hope that this nightmare was going to be over.

i7 13900k
Win 11
RTX 4090

I checked event viewer and I found this. Also I see SEVERAL "devicesetupmanager" warning and error events...but I've read elsewhere those are something Windows related that should not affect the game...or maybe yes? Please, let me find a solution for this, I beg you. I never like to bother other people with this things until I really feel I tried everything that is in my (limited) computers knowledge.

- EventData

AppName eldenring.exe
AppVersion 2.3.0.0
AppTimeStamp 6697da84
ModuleName nvwgf2umx.dll
ModuleVersion 32.0.15.6081
ModuleTimeStamp 66a920c7
ExceptionCode c0000005
FaultingOffset 00000000006b76d8
ProcessId 0xc84
ProcessCreationTime 0x1dae9d036051a08
AppPath F:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
ModulePath C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_34f9511bafd21ff9\nvwgf2umx.dll
IntegratorReportId 33760ea0-8880-4ffb-ae5c-9898d917833b
PackageFullName
PackageRelativeAppId

- System

- Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2024-08-08T20:23:48.1839491Z

EventRecordID 67997

Correlation

- Execution

[ ProcessID] 27832
[ ThreadID] 20172

Channel Application

Computer DESKTOP-P2Q7RNR

- Security

[ UserID] S-1-5-21-2831159373-2874347460-1804731304-1001

[Morton Koopa Jr.]

Wow. Did your hw and provided all relevant details. Hope someone helps ya bud

[dark-breed]

Originally posted by Pedri64:

I have played for more than 25 hours, not a single problem. Since around 2 weeks ago the game started to crash...more and more frequently. Now it ALWAYS crashes after some minutes of gameplay (5, 10 minutes...sometimes more). It freezes for a few seconds, then I'm back to the desktop. I installed the game again, updated my BIOS, uninstalled Microsoft Gameinput as some people suggested on reddit, added antivirus exception to steam game folder, reinstalled EasyAntiCheat, repaired C+ redistributables, GPU drivers are up to date and I installed Elden Ring updated 1.13.2 with a lot of hope that this nightmare was going to be over.

i7 13900k
Win 11
RTX 4090

I checked event viewer and I found this. Also I see SEVERAL "devicesetupmanager" warning and error events...but I've read elsewhere those are something Windows related that should not affect the game...or maybe yes? Please, let me find a solution for this, I beg you. I never like to bother other people with this things until I really feel I tried everything that is in my (limited) computers knowledge.

- EventData

AppName eldenring.exe
AppVersion 2.3.0.0
AppTimeStamp 6697da84
ModuleName nvwgf2umx.dll
ModuleVersion 32.0.15.6081
ModuleTimeStamp 66a920c7
ExceptionCode c0000005
FaultingOffset 00000000006b76d8
ProcessId 0xc84
ProcessCreationTime 0x1dae9d036051a08
AppPath F:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
ModulePath C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_34f9511bafd21ff9\nvwgf2umx.dll
IntegratorReportId 33760ea0-8880-4ffb-ae5c-9898d917833b
PackageFullName
PackageRelativeAppId

- System

- Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2024-08-08T20:23:48.1839491Z

EventRecordID 67997

Correlation

- Execution

[ ProcessID] 27832
[ ThreadID] 20172

Channel Application

Computer DESKTOP-P2Q7RNR

- Security

[ UserID] S-1-5-21-2831159373-2874347460-1804731304-1001

Hmm 13 gen Intel....
Try a bios update and check the CPU with occt.

[dark-breed]

Just to add did you missed the Intel Hardware Problem?

[nfinite.recursion]

Yeah, nVidia specifically pointed out that if that specific driver module is crashing, it's most likely due to using a degraded 13th or 14th gen Intel CPU.

[Pedri64]

Thanks a lot for your replies. Yes, I’m aware of the Intel problem. But this only happens with Elden ring. I just played around 110 hours of Red Dead Redemption 2 and even more than than of Infinite Wealth … zero problems. But … yes … maybe that degraded the cpu … right?

If all this log 100% confirms the culprit is my CPU … if I get another one… with my BIOS updated … the problem will be solved?

This sucks. I thought it was something related to the DLC update :(

[Pedri64]

Originally posted by dark-breed:

Originally posted by Pedri64:

I have played for more than 25 hours, not a single problem. Since around 2 weeks ago the game started to crash...more and more frequently. Now it ALWAYS crashes after some minutes of gameplay (5, 10 minutes...sometimes more). It freezes for a few seconds, then I'm back to the desktop. I installed the game again, updated my BIOS, uninstalled Microsoft Gameinput as some people suggested on reddit, added antivirus exception to steam game folder, reinstalled EasyAntiCheat, repaired C+ redistributables, GPU drivers are up to date and I installed Elden Ring updated 1.13.2 with a lot of hope that this nightmare was going to be over.

i7 13900k
Win 11
RTX 4090

I checked event viewer and I found this. Also I see SEVERAL "devicesetupmanager" warning and error events...but I've read elsewhere those are something Windows related that should not affect the game...or maybe yes? Please, let me find a solution for this, I beg you. I never like to bother other people with this things until I really feel I tried everything that is in my (limited) computers knowledge.

- EventData

AppName eldenring.exe
AppVersion 2.3.0.0
AppTimeStamp 6697da84
ModuleName nvwgf2umx.dll
ModuleVersion 32.0.15.6081
ModuleTimeStamp 66a920c7
ExceptionCode c0000005
FaultingOffset 00000000006b76d8
ProcessId 0xc84
ProcessCreationTime 0x1dae9d036051a08
AppPath F:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
ModulePath C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_34f9511bafd21ff9\nvwgf2umx.dll
IntegratorReportId 33760ea0-8880-4ffb-ae5c-9898d917833b
PackageFullName
PackageRelativeAppId

- System

- Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2024-08-08T20:23:48.1839491Z

EventRecordID 67997

Correlation

- Execution

[ ProcessID] 27832
[ ThreadID] 20172

Channel Application

Computer DESKTOP-P2Q7RNR

- Security

[ UserID] S-1-5-21-2831159373-2874347460-1804731304-1001

Hmm 13 gen Intel....
Try a bios update and check the CPU with occt.

I’m sorry to bother you, how can I check that? I have a MSI mobo (click bios)

[Pedri64]

Originally posted by nfinite.recursion:

Yeah, nVidia specifically pointed out that if that specific driver module is crashing, it's most likely due to using a degraded 13th or 14th gen Intel CPU.

I was about to buy a new processor but... I tried some other games... EA FC24, Forza Horizon 5, Sea of Thieves, Cyberpunk...no problems. It only happens with Elden Ring :(

[dark-breed]

There are other games with different engines with far higher error tolerance.

The log you get points to the Intel problem, check the Support Website of your Motherboard, msi has a howto for the bios update.

As long the bios is not at the newest Version a check of the cpu could make things worse.

Elden ring uses some security functions no other game use that get effected by the Intel problem.