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also does your game say in the library that the dlc is downloaded and included?
Other than that, make you sure you have the DLC ticked in the DLC section and that it's downloaded, and if all that has been done, verify files.
Outside of that, you can only contact Steam/ Bandai Namco support because if all that is done, there is a weirder issue going on.
Please, I have the exact same problem
(NOTE: Script used was Hexinton v4)