Elden Ring Crashing after update

[Salo0oly]

Hello, I have never posted before but would really appreciate your help. I also apologise for my poor English.

The game keeps crashing on/after character creation.
The problem in detail is as follow:
1. Game crashes on startup (CTD)
2. If I manage to boot the game> start a new game> the character model or armour will not be visible, and then the game crashes after a few seconds.
3. If I manage to quickly pass through Character creation > game ctd before the beginning cinematic starts (on loading screen)
4. Sometimes when I press continue I get the cinematic and skip to starting area. However, the environment is mostly glitchy (wall textures are stretched all over the screen, and I can't see clearly and after a few seconds the game will CTD

I have tried the following fixes:
1. Verify file integrity on steam
2. uninstall and clean install Elden ring
3. uninstall and install steam
4. delete TEMP files and clear memory
5. Update BIOS
6. Update Graphic drivers
7. Disable ray tracing
8. run the game on low graphic settings
9. set the game to high-performance mode
10. set game to high priority
11. disable all other BG services and applications while running the game
12. Delete Anticheat and install it again
13. reinstall c++ distibutables
14. disable firewall and antivirus programs
15 .delete my save files
16. delete graphic settings ini
17. reinstall the game on a different driver

I can't think of any more fixes to try. The game used to run flawlessly on update 1.9. All other games and applications on my PC run normally, which leads me to conclude that this is a problem with ELDEN Ring specifically and not a hardware or system issue.

I couldn't locate any dump or crash logs for the CTD, if you can provide instructions on how to locate them, I'm happy to share them.

I have a mid to high-end PC that meets the requirements and recommendations of Elden ring
M.2 SSD
4070 TI GPU
i7-13700 3.4 GHz CPU
64 GB Rams

I have submitted this exact report to Bandai Namco's support and still awaiting a response from them. In the mean time I thought I would reach out here if someone has any ideas.
please help as I can no longer play game at all

[lAaSHtoNiTe]

im having the same issues despite having 200 hours on the game, i think it could be an issue with the game

[nfinite.recursion]

Well, gee... what else has seen bad updates? Windows, drivers, 3rd party apps... If patch 1.10 was the issue there'd be A LOT more people with this issue.

And OP, Bandai Namco won't get back to you with a fix because you didn't provide anything useful for crash diagnosis. Go into Windows Event Viewer and find the most recent crash log for Elden Ring.

[Rare Utobitha Employee]

Originally posted by nfinite.recursion:

Well, gee... what else has seen bad updates? Windows, drivers, 3rd party apps... If patch 1.10 was the issue there'd be A LOT more people with this issue.

And OP, Bandai Namco won't get back to you with a fix because you didn't provide anything useful for crash diagnosis. Go into Windows Event Viewer and find the most recent crash log for Elden Ring.

Hey look the clown is back. If you're going to be giving useless answers, don't bother writing. Because this is infact a problem with latest windows and the game.

[nfinite.recursion]

Originally posted by Rare McGraw Peepo:

Originally posted by nfinite.recursion:

Well, gee... what else has seen bad updates? Windows, drivers, 3rd party apps... If patch 1.10 was the issue there'd be A LOT more people with this issue.

And OP, Bandai Namco won't get back to you with a fix because you didn't provide anything useful for crash diagnosis. Go into Windows Event Viewer and find the most recent crash log for Elden Ring.

Hey look the clown is back. If you're going to be giving useless answers, don't bother writing. Because this is infact a problem with latest windows and the game.

Correct. But since your reading comprehension is broken, I'll be more clear: The issue is external to the game. If you investigate Windows or your 3rd party apps, you'll find the issue.

[Salo0oly]

Originally posted by nfinite.recursion:

Originally posted by Rare McGraw Peepo:

Hey look the clown is back. If you're going to be giving useless answers, don't bother writing. Because this is infact a problem with latest windows and the game.

Correct. But since your reading comprehension is broken, I'll be more clear: The issue is external to the game. If you investigate Windows or your 3rd party apps, you'll find the issue.

I'm not sure this is an issue with windows and 3rd party apps because I just reset my pc and installed only elden ring and I'm still having the same issue which is really puzzling for me, I thought for sure the game would work.

As for the windows viewer crash log, I have been trying to find it but with no luck, if you or someone else can provide any instructions for it I would be most grateful.

Thank you guys!

[dark-breed]

Originally posted by Salo0oly:

Originally posted by nfinite.recursion:

Correct. But since your reading comprehension is broken, I'll be more clear: The issue is external to the game. If you investigate Windows or your 3rd party apps, you'll find the issue.

I'm not sure this is an issue with windows and 3rd party apps because I just reset my pc and installed only elden ring and I'm still having the same issue which is really puzzling for me, I thought for sure the game would work.

As for the windows viewer crash log, I have been trying to find it but with no luck, if you or someone else can provide any instructions for it I would be most grateful.

Thank you guys!

Factory reset is broken at windows 11, now you can wipe the System and install it fresh with a fresh created Installation media.

After the factory reset you will no longer be able to trace back anything, you simply broke the System now completely.

[Salo0oly]

Actually I just tried Windows event viewer again and I found this:
AppName eldenring.exe
AppVersion 2.0.1.0
AppTimeStamp 65839fe5
ModuleName eldenring.exe
ModuleVersion 2.0.1.0
ModuleTimeStamp 65839fe5
ExceptionCode c0000005
FaultingOffset 0000000001648606
ProcessId 0x4ef0
ProcessCreationTime 0x1da88ccb89a66db
AppPath G:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
ModulePath G:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
IntegratorReportId 5c98aa54-5c5a-4fe8-96b5-7c8fe0ed2d34
PackageFullName
PackageRelativeAppId


At least something good came from the reset :D, but I understand nothing, I'm googling the exception code now and seeing where that leads

[dark-breed]

Originally posted by Salo0oly:

Actually I just tried Windows event viewer again and I found this:
AppName eldenring.exe
AppVersion 2.0.1.0
AppTimeStamp 65839fe5
ModuleName eldenring.exe
ModuleVersion 2.0.1.0
ModuleTimeStamp 65839fe5
ExceptionCode c0000005
FaultingOffset 0000000001648606
ProcessId 0x4ef0
ProcessCreationTime 0x1da88ccb89a66db
AppPath G:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
ModulePath G:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
IntegratorReportId 5c98aa54-5c5a-4fe8-96b5-7c8fe0ed2d34
PackageFullName
PackageRelativeAppId


At least something good came from the reset :D, but I understand nothing, I'm googling the exception code now and seeing where that leads

To nowhere
The exception code simply says a access violation happen, the offset is a unusual offset and i think it is from the actual screwed up State of Windows because this offset is unknown to me.

You can try to digging around at this System but in 99.9% of the cases you killed the System with the factory reset.

Just to give you some more information

This offset is related to directx communication and you could try things like clean reinstall your gpu driver, repair both c++ redistributables, removing any third party stuff from the System but the chance is high you will get always the same offset or random others outside the normal patterns, pointing to a internal screwed up Windows or faulty directx.

[Salo0oly]

Originally posted by dark-breed:

Originally posted by Salo0oly:

I'm not sure this is an issue with windows and 3rd party apps because I just reset my pc and installed only elden ring and I'm still having the same issue which is really puzzling for me, I thought for sure the game would work.

As for the windows viewer crash log, I have been trying to find it but with no luck, if you or someone else can provide any instructions for it I would be most grateful.

Thank you guys!

Factory reset is broken at windows 11, now you can wipe the System and install it fresh with a fresh created Installation media.

After the factory reset you will no longer be able to trace back anything, you simply broke the System now completely.

Thank you for the reply, I'll try for a little bit and if I don't have any luck I'll do a fresh install like you recommended :(

[Sparhawk 59]

hasnt been an update for months so ergo cant be the game as my wise friend here states its not the game thats the issue

Originally posted by nfinite.recursion:

Well, gee... what else has seen bad updates? Windows, drivers, 3rd party apps... If patch 1.10 was the issue there'd be A LOT more people with this issue.

And OP, Bandai Namco won't get back to you with a fix because you didn't provide anything useful for crash diagnosis. Go into Windows Event Viewer and find the most recent crash log for Elden Ring.

[Salo0oly]

Ok, I made a fresh install of windows and I'm still having the exact same issue, at this point it must be a hardware issue, no?

[dark-breed]

Originally posted by Salo0oly:

Ok, I made a fresh install of windows and I'm still having the exact same issue, at this point it must be a hardware issue, no?

Same offset ? Really a clean install with delete all ?

I think you done a hold all files and apps install and not a clean one.

[Salo0oly]

I have completely formatted my c drive twice at this point and fresh installed windows. Yet still the problem persists. I'm really puzzled and starting to believe I will never be able to run it again. The thing that makes some sense at this point is that it is a hardware problem. Yet, I have 0 issues with other games. I can run cyberpunk on insane RTX with no issues at all (modded to death as well) but I can't get past the character creator in elden ring.

[whoisj]

RTX 4090 here, wondering if it is an incompatibility with NVIDIA 4000 series cards?

[Leziropav]

Originally posted by Salo0oly:

I have completely formatted my c drive twice at this point and fresh installed windows. Yet still the problem persists. I'm really puzzled and starting to believe I will never be able to run it again. The thing that makes some sense at this point is that it is a hardware problem. Yet, I have 0 issues with other games. I can run cyberpunk on insane RTX with no issues at all (modded to death as well) but I can't get past the character creator in elden ring.

try limiting fps, start with 55->50->45 and so on. hope it helps