THE GAME IS COMPLETELY BROKEN ON MY MACHINE

[NiteTheKnight]

EDIT: adjusting virtual memory worked. Thank you everyone!!

In short:

I cannot launch the game, it crashes, crashing Steam as well. Restarting the PC sometimes allows a launch, and even loads a save but after some seconds game freezes into crashing with steam (no any error messages/usage stays fine)

The game worked completely fine since 2022.

I have tried:

Reinstalling the game and Verifying integrity

Troubleshooting RAM and HDD

Updating drivers

Trying several characters

Quick warping to other areas

Erasing save files

Updating Epic Games (It used to help some people)

Checking for malware

Lowering graphics

Reinstalling again

and again

Specs:

Intel Core i7-9750H 2.60GHz

NVIDIA Geforce 1660 TI

RAM 16GB

The game is on HDD

Win 10 Home x64

It's a laptop (Lenovo Legion Y545

Full story:

It started from a simple but strange thing: the game would crash on launch. After several tries, it would crash the steam as well (the window with several restart options appeared). Finally, I was able to launch it after restarting the PC. The new game was running smoothly enough, yet at some point crashed, after like 1 hour of gameplay, which was the indication to stop for that day.

The next day I went on playing through, reached Deathtouched Catacombs, pulled lever, and crashed in the second room on the way back. After restarting the game I had the lever pulled, so decided to just get back again. Crash. Used the Dark sign (whatever it is called now), killed the boss and out of curiosity decided to re-run that dungeon... to crash in the same spot.!<

Here i started game with another character and tried to check if it is the dungeon causing problems. Yep, the game crashed on the loading screen. Was thinking: "Okay, this dungeon's the issue". So, loaded this character again to pvp a little. Nope. Crash

I cannot run the game since then. All the other games work fine, but ER. All the forums are outdated/do not work for me.

[Sparhawk 59]

https://www.youtube.com/watch?v=EHlfDbRZgro post crash logs for the IT ones who help sent thread to dark breed he is one of the IT helpers

[ExTremZ]

what i expieienced myself was that steam started to crash when i plug in or my controller got disconnected. I needed to reinstall steam to fix it.
If you arent using any Controller, maybe try to start the game without EAC, i doubt that will help but you can give it a try, to do that here a tut

Go inside the Games folder where the exe is located. Create a new txt document and write in that document 1245620 and name the file steam_appid.txt now when you double click the eldenring.exe you start the game without EAC and online. If you want to play online launch the game through steam like always.

[NiteTheKnight]

Originally posted by Sparhawk 58:

https://www.youtube.com/watch?v=EHlfDbRZgro post crash logs for the IT ones who help sent thread to dark breed he is one of the IT helpers

This is what I found
For elden ring:
1.
Faulting application name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Faulting module name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Exception code: 0xc0000005
Fault offset: 0x0000000000d3f900
Faulting process id: 0x3d50
Faulting application start time: 0x01da65680b128f4c
Faulting application path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: 7531334b-bace-4f77-af2f-df2051f25e58
Faulting package full name:
Faulting package-relative application ID:

2.
Faulting application name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Faulting module name: D3D12Core.dll, version: 10.0.19041.3996, time stamp: 0x1515fec8
Exception code: 0xc0000005
Fault offset: 0x00000000000b3a7f
Faulting process id: 0x37c8
Faulting application start time: 0x01da6561a5c1f38d
Faulting application path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\WINDOWS\SYSTEM32\D3D12Core.dll
Report Id: e4402a68-b4c2-4bf5-82f0-2fb78a777c1a
Faulting package full name:
Faulting package-relative application ID:

for steam:

Faulting application name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Faulting module name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Exception code: 0xc0000409
Fault offset: 0x000000000033e579
Faulting process id: 0x2088
Faulting application start time: 0x01da65682fda3b51
Faulting application path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Faulting module path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Report Id: 4d8c8dba-f034-4f50-af30-5e8d81a9d671
Faulting package full name:
Faulting package-relative application ID:

[NiteTheKnight]

Originally posted by ExTremZ:

what i expieienced myself was that steam started to crash when i plug in or my controller got disconnected. I needed to reinstall steam to fix it.
If you arent using any Controller, maybe try to start the game without EAC, i doubt that will help but you can give it a try, to do that here a tut

Go inside the Games folder where the exe is located. Create a new txt document and write in that document 1245620 and name the file steam_appid.txt now when you double click the eldenring.exe you start the game without EAC and online. If you want to play online launch the game through steam like always.

I use xbox series controller, it is bluetooth, connection seems stable, but will try without it

[dark-breed]

Originally posted by NiteTheKnight:

Originally posted by Sparhawk 58:

https://www.youtube.com/watch?v=EHlfDbRZgro post crash logs for the IT ones who help sent thread to dark breed he is one of the IT helpers

This is what I found
For elden ring (happens several times):

Faulting application name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Faulting module name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Exception code: 0xc0000005
Fault offset: 0x0000000000d3f900
Faulting process id: 0x3d50
Faulting application start time: 0x01da65680b128f4c
Faulting application path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: 7531334b-bace-4f77-af2f-df2051f25e58
Faulting package full name:
Faulting package-relative application ID:

for steam:
Faulting application name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Faulting module name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Exception code: 0xc0000409
Fault offset: 0x000000000033e579
Faulting process id: 0x2088
Faulting application start time: 0x01da65682fda3b51
Faulting application path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Faulting module path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Report Id: 4d8c8dba-f034-4f50-af30-5e8d81a9d671
Faulting package full name:
Faulting package-relative application ID:

This are caused by core driver faults or Windows internal faults.

The steam crash often happens during a faulty Windows subsystem.
It take a Moment to post the systemcheck and repair.

[NiteTheKnight]

Originally posted by dark-breed:

Originally posted by NiteTheKnight:

This is what I found
For elden ring (happens several times):

Faulting application name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Faulting module name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Exception code: 0xc0000005
Fault offset: 0x0000000000d3f900
Faulting process id: 0x3d50
Faulting application start time: 0x01da65680b128f4c
Faulting application path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: 7531334b-bace-4f77-af2f-df2051f25e58
Faulting package full name:
Faulting package-relative application ID:

for steam:
Faulting application name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Faulting module name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Exception code: 0xc0000409
Fault offset: 0x000000000033e579
Faulting process id: 0x2088
Faulting application start time: 0x01da65682fda3b51
Faulting application path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Faulting module path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Report Id: 4d8c8dba-f034-4f50-af30-5e8d81a9d671
Faulting package full name:
Faulting package-relative application ID:

This are caused by core driver faults or Windows internal faults.

The steam crash often happens during a faulty Windows subsystem.
It take a Moment to post the systemcheck and repair.

Are you talking about sfc /scannow? I did, no errors were found
Edit: i found one more event, supposedly a direct x failure

[dark-breed]

Check the gamefiles for errors.

Repair System files:

Open command prompt as Administrator and run these commands

dism /online /cleanup-image /restorehealth
After this is finished
Sfc /scannow

Repair the c++ redistributables

https://aka.ms/vs/17/release/vc_redist.x86.exe
https://aka.ms/vs/17/release/vc_redist.x64.exe

At Lenovo legion there is a Lenovo tuning tool set it to max performance.

[dark-breed]

Anything else would need a deeper inspection and i have actually no time till this evening in about 6-7 hours.

[NiteTheKnight]

Originally posted by dark-breed:

Check the gamefiles for errors.

Repair System files:

Open command prompt as Administrator and run these commands

dism /online /cleanup-image /restorehealth
After this is finished
Sfc /scannow

Repair the c++ redistributables

https://aka.ms/vs/17/release/vc_redist.x86.exe
https://aka.ms/vs/17/release/vc_redist.x64.exe

At Lenovo legion there is a Lenovo tuning tool set it to max performance.

I tried, game worked for like 5 mins, I was able to run through the dungeon and even warp. Opened and overlay to write a response that it seems to have worked but it crashed the game. Will try not to open overlay and start playing again. will edit later
logs for now:

Faulting application name: dwm.exe, version: 10.0.19041.3636, time stamp: 0x6e55ef4a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3996, time stamp: 0xb756c9ff
Exception code: 0xc00001ad
Fault offset: 0x000000000012d952
Faulting process id: 0x610
Faulting application start time: 0x01da65862435955f
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4b5a74a1-5058-44ec-b773-b0ef439d168b
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Faulting module name: eldenring.exe, version: 2.0.1.0, time stamp: 0x65839fe5
Exception code: 0xc0000005
Fault offset: 0x0000000001e4162d
Faulting process id: 0x477c
Faulting application start time: 0x01da658671f5b053
Faulting application path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: D:\SteamLibrary (D)\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: b75c75db-e209-416c-9755-b7ff6123a1a1
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Faulting module name: steamwebhelper.exe, version: 8.63.11.84, time stamp: 0x65a1deaf
Exception code: 0xc0000409
Fault offset: 0x000000000033e579
Faulting process id: 0x4040
Faulting application start time: 0x01da6586f1b7702f
Faulting application path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Faulting module path: C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Report Id: 8f538009-e02c-40d8-96d3-36cde201cd33
Faulting package full name:
Faulting package-relative application ID:

Edit: game crashed in 3 minutes. no overlay was opened. Also, nothing appeared in logs

[Sparhawk 59]

if you try his options first he has helped thousands get back into playing

[NiteTheKnight]

Final comment: I edited the virtual memory and it seems to have helped. writing it through overlay, game is still working (about 10 mins)

[Sparhawk 59]

best of luck

[dark-breed]

Originally posted by NiteTheKnight:

Final comment: I edited the virtual memory and it seems to have helped. writing it through overlay, game is still working (about 10 mins)

At what setting it was? normally it is at System managed and this way it prevent SSD related bit errors there because the file get reallocated often.

[NiteTheKnight]

Originally posted by dark-breed:

Originally posted by NiteTheKnight:

Final comment: I edited the virtual memory and it seems to have helped. writing it through overlay, game is still working (about 10 mins)

At what setting it was? normally it is at System managed and this way it prevent SSD related bit errors there because the file get reallocated often.

Noi set on ssd, 512 to 2048 on hdd. I changed it to 1.5 and 3 times of my RAM for both. no errors so far

[dark-breed]

Originally posted by NiteTheKnight:

Originally posted by dark-breed:

At what setting it was? normally it is at System managed and this way it prevent SSD related bit errors there because the file get reallocated often.

Noi set on ssd, 512 to 2048 on hdd. I changed it to 1.5 and 3 times of my RAM for both. no errors so far

512 MB was far to low Windows alone occupy this and start to constant swapping.

The problem with fixed Settings are that the file get not reallocated often at ssd's this can cause bit errors during the normal instability of SSD technology.

The normal Settings to use if you do not want to let Windows manage it and risk the bit error problem, is to set it to 2 times the amount of available RAM at drive c, Settings at other drives are useless because there exists no Program that is using a other pagefile than at drive c.

To add if you set drive c to 0 Windows has a hidden fixed pagefile of 512 MB and by doing the Settings again you forced a reallocation of the pagefile this fixed the bit error it had.