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If you're getting a lot of hops with high ping then the problem is with one/both of your network connection(s)
if one or both of you have consistently moderate to high packet loss, its not something that can be fixed with stuff like game settings or mods and its an issue with your connection itself. this could be due to any number of things, some of which are out of your control aside from switching ISP or upgrading connection quality.
lol
"I'm sorry, but this ain't gonna work out."
"What? Why? What did I do wrong?"
"Your ping is too high."