fix for black screen on launch

[bingusgender]

i've seen a huge number of ppl here saying their game is stuck in black screen on launch. wanted to go ahead and share what's going on here.

if your game, on launch, shows white screen then black screen then stops responding indefinitely, then you might have figured out that it's related in some way to having a controller plugged in. but it's actually much dumber, somehow - it's Malwarebytes.

open your Malwarebytes and disable the options for Real-Time Protection. i saw 4 options, disabled all 4, re-launched the game, and it works perfectly.

why is this happening? hell if i know, but it would appear a recent windows update has introduced some sort of compatibility issue between the two programs. perhaps in the future it'll be fixed and it can be re-enabled. who knows?

shout out to steam user Yok for being the first person i've seen who solved the problem.

EDIT: if you're still experiencing this at the Shadow of the Erdtree launch and you don't have Malwarebytes, i have NO idea what's causing that. can't help you there. i don't know anything about computers.

[Zer0h]

Messaggio originale di swallow or nah?:

Messaggio originale di Zer0h:

I was having the same issue in Sekiro, tried disabling malware protection and it worked again. I'm now updating both Malwarebytes and Windows to see if it fixes the problem without having to disable real-time protection. I'll give an update when I finish.

Any update yet?

Updating both Malwarebytes and Windows didn't work. However, this solution worked.

Messaggio originale di Tarch:

Thank you for this information. This did work for me as well.

I did some additional testing and after reviewing some recent reports on Malwarebytes support forums, I found a solution that seems to be working that still allows Malwarebytes real-time protection to be turned on. I found this in reviewing reports for issues with the BattleNet Client.

In the Malwarebytes client, I went to Settings > Security > Windows Security Center
and unchecked "Always register Malwarebytes in the Windows Security Center". This change allows me to use my controller with all real-time protection options on. This was suggested by a forum user as well as one of their support staff.

Both games are running properly with my controller connected with Real-Time Protection still enabled. Thank you all very much.

[Tyrsky]

MALWAREBYTES?????

Yeah it was MWB, disabling it and running Windows Defender instead works just fine.

[Deadite]

the game uses the same easy anticheat as insurgency sandstorm... i dont have malwarebytes installed, but sandstorm works fine, but not elden ring

[MustBeGreen]

I dont have Malwarebytes and im still encountering this issue :(

[inanitatem]

wow thank you so much. i have been playing this game for over a year now with 0 issues (on this pc, at least. Still can’t get it to launch on my laptop but whatever) until today when it randomly starts acting up. you fixed it.

[Mcgraw]

i dont have malwarebytes but have this issue. I have played the game for 30hours and have just started getting this problem a few days ago. I tried disabling windows defender but that didnt work. ive tried administrator, running the game in windowed, ive tried most things it has said to online, my drivers are up to date, my windows is up to date. but for some reason i am still facing this issue. sometimes the game works but i have to wait on a black screen for about 10 minutes then it will probably crash when im in game

[Rediirrr]

I don’t know how to access that