White screen and crash

[MATENDERMAN]

when i click on "PLAY" in steam the game go in a white screen and crash. why? what can i do?

[dark-breed]

First you can provide more information.

What gpu you use ? What Windows version. if 11 is it a upgrade from 10 ? What windows event log you get ?

[MATENDERMAN]

Originally posted by dark-breed:

First you can provide more information.

What gpu you use ? What Windows version. if 11 is it a upgrade from 10 ? What windows event log you get ?

i use windows 10, and a NvidiaQuadro K2200

[dark-breed]

Originally posted by MATENDERMAN:

Originally posted by dark-breed:

First you can provide more information.

What gpu you use ? What Windows version. if 11 is it a upgrade from 10 ? What windows event log you get ?

i use windows 10, and a NvidiaQuadro K2200

Your gpu is far too old to run this game, it does not Support directx 12 featurelevel 12_0 if the rest of your Computer is at the same age, refund the game till you have new Hardware.

[HALZY98_IQ]

The game is poor on pc

[Grimmz]

might want to check the minimum requirements section before purchasing any game, its located in the store page when you scroll down.

[DatDude]

I have the same problem, but in my case I used to be able to run the game (640h play time) but after the last patch(es) crashes have become more frequent and at some point I only get a white screen when I try launching the game.
I play with an AMD R290 GPU, an intel i7 4790K CPU and 16 GB of RAM.

[laaseltine2020]

I am having the same issue. It works fine on my junky laptop, but on my gaming computer using a NVidia GTX 660 i get the white screen and in task manager it says the game is Suspended.

[dark-breed]

Originally posted by laaseltine2020:

I am having the same issue. It works fine on my junky laptop, but on my gaming computer using a NVidia GTX 660 i get the white screen and in task manager it says the game is Suspended.

the GTX 660 is not a dx 12_0 gpu so you should not be able to start this game anyway. there is a hack that would allow to run the game with this outdated GPU (with EAC deactivated and offline) but honestly if the rest of the system is similar old like the GPU you would have really bad performance (better than the OP would have to expect, but far away from playable)

[Bongoboy]

Now I don't have this issue, but I had a few games where I had the same issue. One was that Secret of Mana 3D remake, the other that Duke Nukem 20th Year Anniversary.

Do you run anything that puts a Overlay on your screen? Like MSI Afterburner with Riva Tuner?
Might want to turn those off and try it that way.

The games I mentioned would do the exact same thing to me, start up in a white blank screen and not react/crash after a while. When I turned off MSI Afterburner they would run fine. I think it has something to do with the anticheat.
That said I run MSI After Burner fine with Elden Ring.

[dark-breed]

Originally posted by Bongoboy:

Now I don't have this issue, but I had a few games where I had the same issue. One was that Secret of Mana 3D remake, the other that Duke Nukem 20th Year Anniversary.

Do you run anything that puts a Overlay on your screen? Like MSI Afterburner with Riva Tuner?
Might want to turn those off and try it that way.

The games I mentioned would do the exact same thing to me, start up in a white blank screen and not react/crash after a while. When I turned off MSI Afterburner they would run fine. I think it has something to do with the anticheat.
That said I run MSI After Burner fine with Elden Ring.

the problem the ppl have here is a hardware problem with outdated GPU's not able to run the game.

[Bongoboy]

Originally posted by dark-breed:

the problem the ppl have here is a hardware problem with outdated GPU's not able to run the game.

Yeah now I read that too "NvidiaQuadro K2200"...

[dark-breed]

Originally posted by Bongoboy:

Originally posted by dark-breed:

the problem the ppl have here is a hardware problem with outdated GPU's not able to run the game.

Yeah now I read that too "NvidiaQuadro K2200"...

with a outdated GPU it directly crash at start and will create a specific windows event log that shows that directx initialisation failed.

there are 94 possible causes for a whitescreen crash at the moment by check first the GPU in use for a compatible model it get identified only 1 cause, if the problem appears with compatible hardware the next step would be to check the windows event logs to find out which of the other 93 causes are the case, there are about 30 causes where no log get created and than you find out which of them are the cause step by step.

by checking random causes you probably end up in a lot of wasted time, the fasted way is step by step by the rules of system analysis.

i analyse and solve problems with this game since it exist, so there are a huge experience behind my words.

[Bongoboy]

Originally posted by dark-breed:

with a outdated GPU it directly crash at start and will create a specific windows event log that shows that directx initialisation failed.

there are 94 possible causes for a whitescreen crash at the moment by check first the GPU in use for a compatible model it get identified only 1 cause, if the problem appears with compatible hardware the next step would be to check the windows event logs to find out which of the other 93 causes are the case, there are about 30 causes where no log get created and than you find out which of them are the cause step by step.

by checking random causes you probably end up in a lot of wasted time, the fasted way is step by step by the rules of system analysis.

i analyse and solve problems with this game since it exist, so there are a huge experience behind my words.

My intention was not to to question your knowledge in such things. I usually expect people to actually read the minimum system requirements on the steam page to a game. So yeah I would not jump directly questioning the system someone tries to use to play a certain game.
I quickly searched that "NvidiaQuadro K2200"... and all I really needed to see is 4GB of DDR5 ram. not even as good as a Geforce 1080, of course the game doesn't launch, lol.

But yeah I had issues starting a few games, for me "white screen on startup" was in each case linked to MSI Afterburner. But that is of course not in every case the solution.