[HELP] White Screen when launching the game then Crash

[Monbig]

Hello !

Another topic onthe well known white screen crash on Elden Ring, could not even lauch the game once.

I already looked online for help but the solutions I found did not work

I'll paste a copy of eventvwr details right below

Nom de l’application défaillante eldenring.exe, version : 1.8.1.0, horodatage : 0x6396cee8
Nom du module défaillant : eldenring.exe, version : 1.8.1.0, horodatage : 0x6396cee8
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000001e576bb
ID du processus défaillant : 0x630
Heure de début de l’application défaillante : 0x01d926ea00065979
Chemin d’accès de l’application défaillante : D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Chemin d’accès du module défaillant: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
ID de rapport : a9833c26-719c-420d-a60e-80f63d8a885e
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Also runned a ver cmd, here's the result

Microsoft Windows version 10.0.19045.2486

Do you guys have any solution ?

[Sparhawk 59]

Windows 10 or 11? if 10 use this for crash logs if its 11 be aware it has major issues
https://www.youtube.com/watch?v=EHlfDbRZgro

PC specs ?
https://steamcommunity.com/app/1245620/discussions/0/6670425060414763292/

[Sparhawk 59]

I have sent thread to db IT wizard

[Monbig]

Originally posted by Sparhawk 57:

Windows 10 or 11? if 10 use this for crash logs if its 11 be aware it has major issues
https://www.youtube.com/watch?v=EHlfDbRZgro

PC specs ?
https://steamcommunity.com/app/1245620/discussions/0/6670425060414763292/

Thanks for your reply !

I'm running on W10

PC specs

Processeur Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.60 GHz
Mémoire RAM installée 16,0 Go (15,9 Go utilisable)
ID de périphérique 65AF4C05-B683-4F90-A83F-5C16665C87B8
ID de produit 00325-95910-35687-AAOEM
Type du système Système d’exploitation 64 bits, processeur x64
Stylet et fonction tactile Prise en charge du stylet et de la fonction tactile avec 10 points de contact

Rapport Informations sur le système NVIDIA créé le : 01/13/2023 12:43:02

[Affichage]
Système d'exploitation : Windows 10 Home, 64-bit
Version de DirectX : 12.0
Processeur graphique : NVIDIA GeForce GTX 960M
Version du pilote : 528.02
Type de pilote : DCH
Niveau de fonctionnalité Direct3D : 11_0
Noyaux CUDA : 640
Horloge principale : 1097 MHz
Débit de données mémoire : 5.01 Gbit/s
Interface de mémoire : 128 bits
Largeur de bande mémoire : 80.16 Go/s
Mémoire graphique disponible totale : 12222 Mo
Mémoire vidéo dédiée : 4096 Mo de GDDR5
Mémoire vidéo du système : 0 Mo
Mémoire du système partagée : 8126 Mo
Version BIOS vidéo : 82.07.7A.00.19
IRQ : Not used
Bus : PCI Express x8 Gen3
ID de périphérique : 10DE 139B 07061028
Référence : 2704 0010

[Composants]

nvui.dll 8.17.15.2802 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.15.2802 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.15.2802 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.15.2802 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.15.2802 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvViTvSR.dll 31.0.15.2802 NVIDIA Video Server
nvViTvS.dll 31.0.15.2802 NVIDIA Video Server
nvWSSR.dll 31.0.15.2802 NVIDIA Workstation Server
nvWSS.dll 31.0.15.2802 NVIDIA Workstation Server
PhysX 09.21.0713 NVIDIA PhysX
NVCUDA64.DLL 31.0.15.2802 NVIDIA CUDA 12.0.133 driver
nvGameSR.dll 31.0.15.2802 NVIDIA 3D Settings Server
nvGameS.dll 31.0.15.2802 NVIDIA 3D Settings Server
nvLicensingS.dll 6.14.15.2802 NVIDIA Licensing Server
nvDevToolSR.dll 31.0.15.2802 NVIDIA Licensing Server
nvDevToolS.dll 31.0.15.2802 NVIDIA 3D Settings Server
nvDispSR.dll 31.0.15.2802 NVIDIA Display Server
nvDispS.dll 31.0.15.2802 NVIDIA Display Server

[dark-breed]

this error appears now multiple times since the last windows update.

every time the same offset 0x0000000001e576bb

it points to a problem in combination with something that interfer with the changes of the last windows update, so far i have not found someone willing to analyse it deep enough to be able to point at the cause.

it looks like a problem in combination of the windows update and newer NVIDIA GPU's and the actual driver.

if you want we can go to a deep check but it will take some time to check any involved software part and there is no warranty that we can identify the culprit.

[dark-breed]

Originally posted by Monbig:

Originally posted by Sparhawk 57:

Windows 10 or 11? if 10 use this for crash logs if its 11 be aware it has major issues
https://www.youtube.com/watch?v=EHlfDbRZgro

PC specs ?
https://steamcommunity.com/app/1245620/discussions/0/6670425060414763292/

Thanks for your reply !

I'm running on W10

PC specs

Processeur Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.60 GHz
Mémoire RAM installée 16,0 Go (15,9 Go utilisable)
ID de périphérique 65AF4C05-B683-4F90-A83F-5C16665C87B8
ID de produit 00325-95910-35687-AAOEM
Type du système Système d’exploitation 64 bits, processeur x64
Stylet et fonction tactile Prise en charge du stylet et de la fonction tactile avec 10 points de contact

Rapport Informations sur le système NVIDIA créé le : 01/13/2023 12:43:02

[Affichage]
Système d'exploitation : Windows 10 Home, 64-bit
Version de DirectX : 12.0
Processeur graphique : NVIDIA GeForce GTX 960M
Version du pilote : 528.02
Type de pilote : DCH
Niveau de fonctionnalité Direct3D : 11_0
Noyaux CUDA : 640
Horloge principale : 1097 MHz
Débit de données mémoire : 5.01 Gbit/s
Interface de mémoire : 128 bits
Largeur de bande mémoire : 80.16 Go/s
Mémoire graphique disponible totale : 12222 Mo
Mémoire vidéo dédiée : 4096 Mo de GDDR5
Mémoire vidéo du système : 0 Mo
Mémoire du système partagée : 8126 Mo
Version BIOS vidéo : 82.07.7A.00.19
IRQ : Not used
Bus : PCI Express x8 Gen3
ID de périphérique : 10DE 139B 07061028
Référence : 2704 0010

[Composants]

nvui.dll 8.17.15.2802 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.15.2802 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.15.2802 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.15.2802 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.15.2802 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvViTvSR.dll 31.0.15.2802 NVIDIA Video Server
nvViTvS.dll 31.0.15.2802 NVIDIA Video Server
nvWSSR.dll 31.0.15.2802 NVIDIA Workstation Server
nvWSS.dll 31.0.15.2802 NVIDIA Workstation Server
PhysX 09.21.0713 NVIDIA PhysX
NVCUDA64.DLL 31.0.15.2802 NVIDIA CUDA 12.0.133 driver
nvGameSR.dll 31.0.15.2802 NVIDIA 3D Settings Server
nvGameS.dll 31.0.15.2802 NVIDIA 3D Settings Server
nvLicensingS.dll 6.14.15.2802 NVIDIA Licensing Server
nvDevToolSR.dll 31.0.15.2802 NVIDIA Licensing Server
nvDevToolS.dll 31.0.15.2802 NVIDIA 3D Settings Server
nvDispSR.dll 31.0.15.2802 NVIDIA Display Server
nvDispS.dll 31.0.15.2802 NVIDIA Display Server

ok there we have your problem a gtx 960m is not able to run the game without a hack.

but thanks now i know where to search for the same offset error at newer cards, it has to do with the connection point of directx to GPU driver, maybe the last update changed the way how directx works a little bit so the offset changed.

[Arxe1]

after an update I have the same issue. So, guess it`s an update

[Sparhawk 59]

Originally posted by Arxe1:

after an update I have the same issue. So, guess it`s an update

Op graphics card doesnt support Dx12 does yours? post PC specs for db to help you

[dark-breed]

Originally posted by Arxe1:

after an update I have the same issue. So, guess it`s an update

As i write if someone with a newer gpu has the same offset in the log, it is related to a directx or gpu driver problem.

[Monbig]

Originally posted by Sparhawk 57:

Originally posted by Arxe1:

after an update I have the same issue. So, guess it`s an update

Op graphics card doesnt support Dx12 does yours? post PC specs for db to help you

Yep running on Dx 12.1, think i'll rely on an update since I can't solve the problem already

[Monbig]

I finally succeed to launch the game following a d3d12 replacement tutorial and going offline + renaming a copy of eldenring.exe into start_protected_game.exe
(https://www.youtube.com/watch?v=AOqebxvHTMQ and 1st comment)

It works well but I won't be able to go online for now
Gitgud I will

[dark-breed]

Originally posted by Monbig:

I finally succeed to launch the game following a d3d12 replacement tutorial and going offline + renaming a copy of eldenring.exe into start_protected_game.exe
(https://www.youtube.com/watch?v=fAe-DJwcVlk and 1st comment)

It works well but I won't be able to go online for now
Gitgud I will :Frieza:

as i said the only way to start the game with this GPU is a hack (they call it dx11 GPU mod but it is a hack).