White Screen Crash on startup potential fix

[TheGayerMayor]

My husband hasn't been able to launch the game once since it came out. Tried everything I could find on how to fix it and nothing worked. I did manage to fix it for the most part though using the below strategy which I didn't find anywhere else as a solution so I wanted to post it here. It still happens on occasion but at least it can run. Seems like it's related to a corrupted windows file and if anyone better with tech has a solution feel free to throw in your input. I hope this fixes it for some of you though.

-Run command prompt as administrator and input in the following order:
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

I did a clean restart afterwards then a regular restart before launching the game. I don't know if that was necessary or did anything at all but this kind of thing isn't my forte so wanted to mention it.

[dark-breed]

first we have to find out what happen.

what windows is it (10 or 11) ?
what GPU is used ?

what event log he get ?

https://www.youtube.com/watch?v=W8HfVIYQMKs

little hint this dism commands does not change anything at your windows this commands are related to the sfc file store container, it update it for a sfc /scannow repair.

this two commands are useless at all because they only check the existing container for errors and do nothing at all, they are only used by admins to check containers afterward a cleanup /restorehealth or a update of windows if the container got updated.

dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /scanhealth

[TheGayerMayor]

Gotcha, thank you for the tip. I'm really not qualified to do this sort of thing so I hope this is the info you're looking for. I did try the sfc /scannow at some point I just know the game started working after I did those DISM commands. It did say there was a corrupted file when I did the checkhealth and now it no longer says there are corrupted files when I do it again.

He is using Windows 10, GPU is NVIDIA GeForce RTX 2070, and the two event log errors I saw were 0x 0000409 and 0x 0000005.

[dark-breed]

Originally posted by TheGayerMayor:

Gotcha, thank you for the tip. I'm really not qualified to do this sort of thing so I hope this is the info you're looking for. I did try the sfc /scannow at some point I just know the game started working after I did those DISM commands. It did say there was a corrupted file when I did the checkhealth and now it no longer says there are corrupted files when I do it again.

He is using Windows 10, GPU is NVIDIA GeForce RTX 2070, and the two event log errors I saw were 0x 0000409 and 0x 0000005.

i need the full log to be able to say anything where to search for or how to fix the problem.

the offset and eventually additional informations are contained in the log

[TheGayerMayor]

Originally posted by TheGayerMayor:

Gotcha, thank you for the tip. I'm really not qualified to do this sort of thing so I hope this is the info you're looking for. I did try the sfc /scannow at some point I just know the game started working after I did those DISM commands. It did say there was a corrupted file when I did the checkhealth and now it no longer says there are corrupted files when I do it again.

He is using Windows 10, GPU is NVIDIA GeForce RTX 2070, and the two event log errors I saw were 0x 0000409 and 0x 0000005.

For all I know it was the clean restart that did it.

[dark-breed]

Originally posted by TheGayerMayor:

Originally posted by TheGayerMayor:

Gotcha, thank you for the tip. I'm really not qualified to do this sort of thing so I hope this is the info you're looking for. I did try the sfc /scannow at some point I just know the game started working after I did those DISM commands. It did say there was a corrupted file when I did the checkhealth and now it no longer says there are corrupted files when I do it again.

He is using Windows 10, GPU is NVIDIA GeForce RTX 2070, and the two event log errors I saw were 0x 0000409 and 0x 0000005.

For all I know it was the clean restart that did it.

i analyse and fix whitescreen crashes since 10 months now.

there are at the moment 41 causes for a whitescreen crash in my list and one of them is a internal windows crash where a restart of windows will help and some other causes where a restart also resolve the problems cause (like a waiting update or a partial crashed GPU driver).

[TheGayerMayor]

Originally posted by dark-breed:

Originally posted by TheGayerMayor:

Gotcha, thank you for the tip. I'm really not qualified to do this sort of thing so I hope this is the info you're looking for. I did try the sfc /scannow at some point I just know the game started working after I did those DISM commands. It did say there was a corrupted file when I did the checkhealth and now it no longer says there are corrupted files when I do it again.

He is using Windows 10, GPU is NVIDIA GeForce RTX 2070, and the two event log errors I saw were 0x 0000409 and 0x 0000005.

i need the full log to be able to say anything where to search for or how to fix the problem.

the offset and eventually additional informations are contained in the log

Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0xbb4
Faulting application start time: 0x01d91a5cc08068ba
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 79b01c18-addd-43d0-bd32-aa4da543a2df
Faulting package full name:
Faulting package-relative application ID:


Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000020a48781860
Faulting process id: 0x425c
Faulting application start time: 0x01d91a4417096332
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: unknown
Report Id: 8d54c52c-fc6e-4a04-bcc5-f295ad30ef86
Faulting package full name:
Faulting package-relative application ID:

[TheGayerMayor]

FYI the game had never launched without the white screen crash before. It did launch and work for a day before we attempted any fixes when using the seamless coop mod and launching through that separate .exe. No other mods installed. The next day the white screen crash happened again regardless of how it was launched. Don't know if that is helpful or not.

Just tried launching it again through the seamless coop .exe and it is currently working.

[dark-breed]

Originally posted by TheGayerMayor:

Originally posted by dark-breed:

i need the full log to be able to say anything where to search for or how to fix the problem.

the offset and eventually additional informations are contained in the log

Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0xbb4
Faulting application start time: 0x01d91a5cc08068ba
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 79b01c18-addd-43d0-bd32-aa4da543a2df
Faulting package full name:
Faulting package-relative application ID:


Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000020a48781860
Faulting process id: 0x425c
Faulting application start time: 0x01d91a4417096332
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: unknown
Report Id: 8d54c52c-fc6e-4a04-bcc5-f295ad30ef86
Faulting package full name:
Faulting package-relative application ID:

the first one is a internal crash of a file related to internal crash of the explorer

the second one is related to a bad antivirus software trend micro or a windows security incompatible capture software (ICUE, echo 360, some other LED control software that use RAm capture routines)

trend micro cause a security breach for examble in relation to EAC use so the seamless coop mod could be able to bypass this EAC related 0xc0000005 (access violoation)

if trend micro is in use delete this garbadge software.

[nfinite.recursion]

Originally posted by TheGayerMayor:

Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf

I believe that file, ucrtbase.dll is part of the Visual C Runtime package. You should be able to fix that one by reinstalling the VC runtimes.

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

Download, extract to a temporary folder, run "install_all.bat". After installation, you can delete the temporary folder and then reboot the PC.

[dark-breed]

Originally posted by nfinite.recursion:

Originally posted by TheGayerMayor:

Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf

I believe that file, ucrtbase.dll is part of the Visual C Runtime package. You should be able to fix that one by reinstalling the VC runtimes.

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

Download, extract to a temporary folder, run "install_all.bat". After installation, you can delete the temporary folder and then reboot the PC.

yes you could be right but if trend micro is installed it can cause similar problems with this file at random applications since both crash logs have the same timestamp i would first point to trend micro problems.

[TheGayerMayor]

Originally posted by dark-breed:

Originally posted by TheGayerMayor:

Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0xbb4
Faulting application start time: 0x01d91a5cc08068ba
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 79b01c18-addd-43d0-bd32-aa4da543a2df
Faulting package full name:
Faulting package-relative application ID:


Faulting application name: eldenring.exe, version: 1.8.1.0, time stamp: 0x6396cee8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000020a48781860
Faulting process id: 0x425c
Faulting application start time: 0x01d91a4417096332
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: unknown
Report Id: 8d54c52c-fc6e-4a04-bcc5-f295ad30ef86
Faulting package full name:
Faulting package-relative application ID:

the first one is a internal crash of a file related to internal crash of the explorer

the second one is related to a bad antivirus software trend micro or a windows security incompatible capture software (ICUE, echo 360, some other LED control software that use RAm capture routines)

trend micro cause a security breach for examble in relation to EAC use so the seamless coop mod could be able to bypass this EAC related 0xc0000005 (access violoation)

if trend micro is in use delete this garbadge software.

No trend micro or echo 360. Only antivirus I see is McAfee but he does have ICUE. So if it happens again we could try disabling ICUE to see if that fixes it.

Thank you for your help, I really appreciate it.

[TheGayerMayor]

Originally posted by nfinite.recursion:

Originally posted by TheGayerMayor:

Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf

I believe that file, ucrtbase.dll is part of the Visual C Runtime package. You should be able to fix that one by reinstalling the VC runtimes.

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

Download, extract to a temporary folder, run "install_all.bat". After installation, you can delete the temporary folder and then reboot the PC.

Will try this too, thank you

[dark-breed]

Originally posted by TheGayerMayor:

Originally posted by dark-breed:

the first one is a internal crash of a file related to internal crash of the explorer

the second one is related to a bad antivirus software trend micro or a windows security incompatible capture software (ICUE, echo 360, some other LED control software that use RAm capture routines)

trend micro cause a security breach for examble in relation to EAC use so the seamless coop mod could be able to bypass this EAC related 0xc0000005 (access violoation)

if trend micro is in use delete this garbadge software.

No trend micro or echo 360. Only antivirus I see is McAfee but he does have ICUE. So if it happens again we could try disabling ICUE to see if that fixes it.

Thank you for your help, I really appreciate it.

McAfee can also cause the same problems from time to time.

[TheGayerMayor]

Originally posted by dark-breed:

Originally posted by TheGayerMayor:

No trend micro or echo 360. Only antivirus I see is McAfee but he does have ICUE. So if it happens again we could try disabling ICUE to see if that fixes it.

Thank you for your help, I really appreciate it.

McAfee can also cause the same problems from time to time.

Got it, will try these fixes one at a time and see if it crashes again. If I figure out the cause is anything listed I will post an update.

[nfinite.recursion]

Could be a double- or triple-whammy of borked ucrtbase.dll, iCUE, and McAfee.

ICUE is known to cause issues with EAC. When it doesn't cause a crash, it can cause stutters. Update it to the latest version or outright delete it.

McAfee is just... bleh. Windows Defender is good enough and doesn't cause problems with this game or others.