I just cant launch the game for some reason

[BougeTesOrteil]

Verified the game files
Downloaded the game twice
Execute it as an administrator
Updated graphic card drivers
Updated w11
Followed any instruction guides would provide

none of this works
the game just wont start playing
what the hell is happening guys ?

[dark-breed]

Look at Windows event logs and tell us what error you get. This is the only way to point at what causing the problem.
Eventvwr
Left side Windows logs, applications
Right side find...
Search for elden ring

[BougeTesOrteil]

引用自 dark-breed：

Look at Windows event logs and tell us what error you get. This is the only way to point at what causing the problem.
Eventvwr
Left side Windows logs, applications
Right side find...
Search for elden ring

I must try to launch elden ring while de event log is on ? Sorry i dont fully understand your intruction

[dark-breed]

引用自 BougeTesOrteil：

引用自 dark-breed：

Look at Windows event logs and tell us what error you get. This is the only way to point at what causing the problem.
Eventvwr
Left side Windows logs, applications
Right side find...
Search for elden ring

I must try to launch elden ring while de event log is on ? Sorry i dont fully understand your intruction

You open eventvwr and look why the game crashes nothing more

[BougeTesOrteil]

I opened it but i dont know where im supposed to look

[BougeTesOrteil]

oh wait ok i get it

[BougeTesOrteil]

It says "application error"

[dark-breed]

引用自 BougeTesOrteil：

I opened it but i dont know where im supposed to look

Left side Windows logs, applications
Than right side find... (a entry with Googles as icon)
Search for elden ring and it markes the last crash of the game i the main window

[dark-breed]

引用自 BougeTesOrteil：

It says "application error"

There is some more information than this.........

[BougeTesOrteil]

It says that the application having problem is "start-protected-game.exe"
and the module "KERNELBASE.dll"
i dont know if it helps

[dark-breed]

引用自 BougeTesOrteil：

It says that the application having problem is "start-protected-game.exe"
and the module "KERNELBASE.dll"
i dont know if it helps

Something like this
Faulting application name: start_protected_game.exe, version: 1.3.3.0, time stamp: 0x620632ef
Faulting module name: KERNELBASE.dll, version: 10.0.22000.832, time stamp: 0x1753cbda
Exception code: 0xc00000fd
Fault offset: 0x0012145e
Faulting process id: 0x2d28
Faulting application start time: 0x01d8a2ea16bd85bf
Faulting application path: D:\SteamLibrary\steamapps\common\ELDEN RING\Game\start_protected_game.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 569d059c-4349-44de-b830-c53d38ee49c9
Faulting package full name:
Faulting package-relative application ID

You have installed a Windows preview update and this is incompatible with EAC

If you tell me what kernelbase.dll Version is in the log i can tell you what update you have to deinstall.

[BougeTesOrteil]

Thats exacly what i can read on my screen except its partially french, what am i supposed to do to solve this problem then ?

[Toad]

引用自 dark-breed：

Look at Windows event logs and tell us what error you get. This is the only way to point at what causing the problem.
Eventvwr
Left side Windows logs, applications
Right side find...
Search for elden ring

I just wanted to say that I appreciate that you've been helping people with event log reading. I've seen you help quite a few people, and it doesn't go unnoticed.

[BougeTesOrteil]

its written "KERNELBASE.dll, version : 10.0.22000.832"

[dark-breed]

引用自 BougeTesOrteil：

its written "KERNELBASE.dll, version : 10.0.22000.832"

Deinstall kb5015882.

Go to Windows update
Update history
There you will find the update and you can deinstall it.

[dark-breed]

引用自 Toad：

引用自 dark-breed：

Look at Windows event logs and tell us what error you get. This is the only way to point at what causing the problem.
Eventvwr
Left side Windows logs, applications
Right side find...
Search for elden ring

I just wanted to say that I appreciate that you've been helping people with event log reading. I've seen you help quite a few people, and it doesn't go unnoticed.

i like to analyse windows problems and tell ppl how to solve them. this game is the only one that is so close to windows internals that it is hard for normal users to point at a cause of a problem.