Game Keeps Rebooting my Computer

[KiwiBox]

I'm getting super frustrated just trying to play this game. I have a good rig, I shouldn't be having any trouble playing this game, and yet every other time I try playing it'll reboot my computer entirely.

It'll get past the anticheat screen and then my monitors turn off and the computer reboots.
Other times it'll get past that into the loading-into-servers screen and then my monitors turn off and the computer reboots.
You'd think the couple times it's gotten past that and let me start playing the game it'd be happiness at last, but half the time when I'm playing less than 5 minutes in, the monitors will turn off and the computer reboots.

I've set the graphic quality down to make sure its not taxing the computer, I've tried to follow extra tips on which settings to modify to make sure it plays smoothly, but none of that has anything to do with the game suddenly deciding to reset my entire computer and I'm getting pissed off at this point.

Is anyone else having a similar problem? Has anyone been able to solve it?

I've already turned off the cloud thing, as that was a different headache when initially trying to play the game, but this seems to be a divorced issue from that.

Out of the 2.7 hours I've logged into the game maybe 1.5 was actual uninterrupted play, the rest are 5-10 minute periods when the game has loaded all the way into the game only to kill those few minutes of progress by rebooting everything. Is this something that will get fixed or should I just give it up as something impossible for me and request a refund? Game is literally unplayable past two lucky lapses I could actually run it.

[Ashborn]

Please post your actual specs instead. This sounds like a thermal issue. Did you check the temps? You can do that using MSI Afterburner.

[KiwiBox]

Originally posted by EDGY:

Please post your actual specs instead. This sounds like a thermal issue. Did you check the temps? You can do that using MSI Afterburner.

Sorry, saltiness got the better of me. Specs are AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz, and I've been checking the temps since the first time it crashed but they're within normal range, specially once changing the settings to medium-low quality. Fans don't even start whirring louder than usual, the computer just very suddenly turns off despite running perfectly the second before.

[Sad Pug]

So you're playing without GPU?
To me it also sounds like either termal or faulty PSU.
List everything, mobo, gpu, psu, memory, OS, if you overclocked the game and what are you running in the background.

[Mirress]

That's exactly what was happening to me for a looong time.

Since launch I've been having this problem. I have a 5900X, 32GB RAM, 3070 and 1TB Nvme. Random crashes that restarted my pc, turning off the monitors, exactly like you described it.

I run 100's of games on Win and it's NOT a driver/hardware/psu problem.
I know this because since I disabled the Easy Anti-Cheat and used the Flawless Widescreen program, I NEVER had any more crashes, putting this argument of hardware problems to rest once and for all.

This "solved" the problem for me. I put it under quotes because although my game hasn't crashed since (I've put many hours right now 30+), I can't play/enjoy the multiplayer aspect of the game.

To test this further I disabled the Flawless Widescreen and re-enabled the anticheat and BAM, 15 minutes later the PC restarted again.

I'm almost 100% sure this is related to the Anticheat and something on the pc, something that generates this catastrophic failure state.

If you don't mind about playing it offline, go ahead and try it. It solved the restarting 100% for me.

Now I'm just waiting for FROM to solve this problem so we can all play online (I personally think they'll NEVER fix it).

I hope you can get it running!

[Komarimaru]

Check your memory timings in Bios. Willing to bet you have XMP or the equivalent enabled, with timings that are unstable since on an AMD CPU. Quite common for people to be fine gaming, but when memory intensive games come into play, PC crashes.

If you have 3200Mhz memory for example, just set the speed manually in bios, don't enable XMP. Same for any speeds. If you want to enable XMP, choose the profile with looser timings.

Also if AMD, remember, Fclk past 1800 you're not going to be stable unless running some very rare and expensive memory.

[Mirress]

Originally posted by Komarimaru:

Check your memory timings in Bios. Willing to bet you have XMP or the equivalent enabled, with timings that are unstable since on an AMD CPU. Quite common for people to be fine gaming, but when memory intensive games come into play, PC crashes.

If you have 3200Mhz memory for example, just set the speed manually in bios, don't enable XMP. Same for any speeds. If you want to enable XMP, choose the profile with looser timings.

Also if AMD, remember, Fclk past 1800 you're not going to be stable unless running some very rare and expensive memory.

I'm not questioning your knowledge nor logic, but think with me (at least in my case):
Does it make any sense for my game to work flawlessly for more than 30 hours now, since I disabled EAC? AND that the issue was immediately back when I turned it back on?
This also tells me it HAS to be related to EAC, wouldn't you agree?

[MrSoul]

Originally posted by Komarimaru:

Check your memory timings in Bios. Willing to bet you have XMP or the equivalent enabled, with timings that are unstable since on an AMD CPU. Quite common for people to be fine gaming, but when memory intensive games come into play, PC crashes.

If you have 3200Mhz memory for example, just set the speed manually in bios, don't enable XMP. Same for any speeds. If you want to enable XMP, choose the profile with looser timings.

Also if AMD, remember, Fclk past 1800 you're not going to be stable unless running some very rare and expensive memory.

Source for any of this?
OP do not go mess around manually with your timings, and AMD procs don’t use XMP, they use DOCP, get your facts straight son.

[hbsoule]

I am dealing with exactly the same issue as OP and others in this forum and other forums. I just bought brand new pc parts, Ryzen 5 5600 6core 12thread, rtx 2060 6gb graphics card, 16bg of RAM. I have troubleshoot for hours at this point, and it has nothing to do with thermals. Everything appears normal before BAM - black screen and hard PC restart, typically after 5-15 minutes of playing. This is all after disabling Easy Anti Cheat software.

[Rogue]

Hardware problem.... Most likely weak or dying power supply unit, otherwise remove your overclock or downclock hardware components. If it's really PSU, change to a new one with higher power rating.. If not PSU but heat related, improve PC cooling.

Software side, to alleviate power overdraw or overheat, cap framerate to 30 fps. Best via driver control panel.

[Komarimaru]

Originally posted by Mr. Groo:

Originally posted by Komarimaru:

Check your memory timings in Bios. Willing to bet you have XMP or the equivalent enabled, with timings that are unstable since on an AMD CPU. Quite common for people to be fine gaming, but when memory intensive games come into play, PC crashes.

If you have 3200Mhz memory for example, just set the speed manually in bios, don't enable XMP. Same for any speeds. If you want to enable XMP, choose the profile with looser timings.

Also if AMD, remember, Fclk past 1800 you're not going to be stable unless running some very rare and expensive memory.

I'm not questioning your knowledge nor logic, but think with me (at least in my case):
Does it make any sense for my game to work flawlessly for more than 30 hours now, since I disabled EAC? AND that the issue was immediately back when I turned it back on?
This also tells me it HAS to be related to EAC, wouldn't you agree?
:praisesun:

It's very hard for software to crash your hardware, but it can easily find faults in it.

Originally posted by Mr.Soul:

Originally posted by Komarimaru:

Check your memory timings in Bios. Willing to bet you have XMP or the equivalent enabled, with timings that are unstable since on an AMD CPU. Quite common for people to be fine gaming, but when memory intensive games come into play, PC crashes.

If you have 3200Mhz memory for example, just set the speed manually in bios, don't enable XMP. Same for any speeds. If you want to enable XMP, choose the profile with looser timings.

Also if AMD, remember, Fclk past 1800 you're not going to be stable unless running some very rare and expensive memory.

Source for any of this?
OP do not go mess around manually with your timings, and AMD procs don’t use XMP, they use DOCP, get your facts straight son.

Learn to read. Some manufacturers still list DAOC as XMP in the bios. Why I said "Or the Equivalent Enabled" Even my Bios still says XMP for my X570 Motherboard.

[Drew]

you're not alone with PC reboot crashing. with EAC enabled, I crash with forced reboot 9/10 times. turn off EAC? flawless experience with almost 70 hours. I've only played one other game with EAC (Black desert) and it was fine on that game until BD needed an update then BAM couldn't play it for a while because of the easy anti cheat. Its the same thing that happen on Elden ring.

[Just Dusk]

I would start with swapping your power supply. Odds are your PSU is dying. Had this occur two times in the past where I would be playing a game and my PC would soft-reboot to the post screen.
Give that a shot and if it's not a PSU problem check to see your ram is alright doing a memory diagnostic test.
Check your temps in case that's what is causing your PC to shut down. Windows has a setting that you can enable/disable which will force shut down your PC if temps on your CPU exceed a certain threshold (typically 90 to 95 degrees Celsius).
If any of these troubleshooting suggestions do not work it might be a more complicated issue to diagnose.
Hope this helps!

[KiwiBox]

Originally posted by Mr. Groo:

That's exactly what was happening to me for a looong time.

Since launch I've been having this problem. I have a 5900X, 32GB RAM, 3070 and 1TB Nvme. Random crashes that restarted my pc, turning off the monitors, exactly like you described it.

I run 100's of games on Win and it's NOT a driver/hardware/psu problem.
I know this because since I disabled the Easy Anti-Cheat and used the Flawless Widescreen program, I NEVER had any more crashes, putting this argument of hardware problems to rest once and for all.

This "solved" the problem for me. I put it under quotes because although my game hasn't crashed since (I've put many hours right now 30+), I can't play/enjoy the multiplayer aspect of the game.

To test this further I disabled the Flawless Widescreen and re-enabled the anticheat and BAM, 15 minutes later the PC restarted again.

I'm almost 100% sure this is related to the Anticheat and something on the pc, something that generates this catastrophic failure state.

If you don't mind about playing it offline, go ahead and try it. It solved the restarting 100% for me.

Now I'm just waiting for FROM to solve this problem so we can all play online (I personally think they'll NEVER fix it).

I hope you can get it running!

I tried this last night once I got off work and I could actually play two whole hours without the game crashing on me! Big difference, I even went back to the higher quality specs and my computer had no problem running it. Kept an eye on temps and other things people have mentioned in this thread, but it does seem to be the case that anticheat was just deciding to reboot my computer for fun for some reason.

Also played a little bit today to confirm (specially since before there'd be situations where I thought "it's fixed!" and then it'd crash in the next ten minutes), game continues running perfectly.

Many thanks for everyone's input, hope the game keeps running fine and they eventually fix the anticheat yank (cuz I was looking forward to playing with friends and now I can play the game but not online >=/).

[Edgy]

I read something about memory timings being unstable on AMD. Completely ridiculous statement. There was an issue with the first generation of AM4 cpus but it's been fixed ever since Zen 2 came out.

As a rule of thumb if the game crashes = probably game fault
If PC crashed = PC fault

I see some specs posted here but no one actually listed their power supply which is literally the heart of any PC. Lots of people seem to fall for price tags on power supply.

"20 $ off! Imma save 20 bucks on my 1500$ pc woot"

[M. Skpe]

Facing the exact same issue as described by OP. Ryzen 5600, RTX 3070, B550, 32gb ram. Black screen followed by a reboot. Pretty sure EAC has something to play with it but had issue disabling it. I hear the ones that say its a PSU issue possibly, but my rig is brand new (not that new component are all flawless) but most importantly it runs many other games maxed out without an issue which tell me it has to do with ER. PLease help if someone find other troubleshoot to try. thanks