Game freezes randomly and can't find a solution. (Found a Fix!)

[Shadow Star]

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UPDATE
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I finally found a fix that worked for me! It was caused by the devices refreshing.
Here is how you can find out if it keeps refreshing for you as well:

Finding the cause:
1. Go to your start menu and search for Device Manager
2. Play the game while having the device manager open on another screen if you have one.
3. if you see the list in the device manager refreshing and your game freezes then the following might fix it.

The fix:

1. Open Task Manager
2. Go to the Services Tab
3. Find the name SSDPSRV (Description: SSDP Discovery)
4. Right-click it and click stop, the status should change from "Running" to "Stopped".
5. Enjoy Elden Ring hopefully without freezes!

If this should not fix it, then it may be caused by a USB device instead. Try searching for a software called USBLogView by NirSoft online. Download and run it. Keep it on a second screen while playing and see if it logs and plug ins and plug outs. If it does, disconnect the device that keeps disconnecting/connecting and play and see if that fixes it.

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ORIGINAL POST
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I just bought the game last night and I did hear that it has some performance problems. For me it runs fine on a GTX 1080 Ti except for random freezes I have every now and then.

I have already attempted multiple solitons:

- Verify game files (even though it was a fresh install)
- Updated graphics drivers
- Tried playing with Windows Game Mode on and off
- I have 16 GB Ram
- Got plenty of Virtual Memory on an SSD
- Tried playing in offline mode (suspected loading issues with the white phantoms and messages, but doesn't seem to be the case)
- Tried playing with Vsync on and off
- Lowered all graphics settings to the lowest possible
- Ran the game in admin mode
- Tried playing in DX11 and DX12
- Disabled Steam Overlay

I am just out of ideas. Anyone got any other ideas or do you think it's something only From can fix with an update?

[Shadow Star]

I saw a post earlier that there is an update for further stability fixes in the works, not sure how true this is, but hopefully once that update is out it will fix these problems.

[KittyClaire]

one of the latest win updates i guess added a game mode into your PC, u can set it on there, but also u can choose specific applications and games like Elden Ring, and set it specifically to only run it in "High Performance" mode. doing that and also digging into a hidden folder called %appdata% or watebbur, revealing hidden folders and clearing out the temp junk in there, actually stopped the insane hellfreezing for me in elden ring, at least since the last time i was on

[Shadow Star]

Originally posted by KittyClaire:

one of the latest win updates i guess added a game mode into your PC, u can set it on there, but also u can choose specific applications and games like Elden Ring, and set it specifically to only run it in "High Performance" mode. doing that and also digging into a hidden folder called %appdata% or watebbur, revealing hidden folders and clearing out the temp junk in there, actually stopped the insane hellfreezing for me in elden ring, at least since the last time i was on

I have already tried turning game mode on and off while playing (some games run more stable with it on or off).

Can you be more specific about the folder your cleared in appdata?

[KittyClaire]

https://youtu.be/9McWiB9ij4I this was the viddy someone gave me and it worked for the rest of the time i was pwaying Elden Ring after, it never once froze and opened really fast, the worst thing i saw was a tiny fps drop like twice for a second only, not a single freeze.

the appdata folder ish for clearing out your temp folder section

the game mode was on the Hardware Acceleration section

[Shadow Star]

Yeah someone already posted this video here, the suggested fixes do not work.

[Shadow Star]

So I give up at this point. I tried way too many workarounds I found online or people suggested to me and none of them helped, so this has to be an issue with the game itself and not my PC.

So until From fixed this I simply won't play it. I also left a negative review in the hopes people see it before deciding to buy the game. If I can get some people to hold of on buying because of it because this might happen to them as well, then I am happy.

[Vomit]

https://www.youtube.com/watch?v=6wp1-nycCSA

Had the exact same problem until I disabled EAC now I've had no crashes for hours and way less stutters. Going to test all day.

[Sid]

open device manager and see if the freeze happens at the same time as the device manager refreshing. If you look for "device manager keeps refreshing" on google there's some solutions there or if you look at dark souls 3 USB freezes. None have worked for me so far but it's worth a shot.

[Viking]

I believe I have figured it out boys, I had no issues until the other day and have tried every forums solutions and nothing changes, even wiped hard drives and re downloaded everything. The solution that fixed my issue was to install the Nvidia Graphic driver through the Nvidia web page, and not through the application like normal, Completely fixed, Boom, Hope this helps.

[Codester]

Lot of folks here with weak cpus and less than 16 gb ram.

[Shadow Star]

Originally posted by Codester:

Lot of folks here with weak cpus and less than 16 gb ram.

As stated before, my computer's spec is not the issue, it is within the recommended requirements.

i5-8600k (okay it is BARELY weaker than the i7-8700k they list in the requirements, but it's like 1% weaker)
GTX 1080 ti
16 GB Ram

Originally posted by Sid:

open device manager and see if the freeze happens at the same time as the device manager refreshing. If you look for "device manager keeps refreshing" on google there's some solutions there or if you look at dark souls 3 USB freezes. None have worked for me so far but it's worth a shot.

I'll try that, will to try anything.

[Shadow Star]

I think I found a solution, finally.

Originally posted by Sid:

open device manager and see if the freeze happens at the same time as the device manager refreshing. If you look for "device manager keeps refreshing" on google there's some solutions there or if you look at dark souls 3 USB freezes. None have worked for me so far but it's worth a shot.

I did as Sid here said, had the device manager open on my second screen while playing and it did indeed refresh every time I had a freeze.

So as he said I searched for "device manager keeps refreshing" and stumbled upon a thread where people said it may be caused by USB devices.

So I used a software to log USB device connecting and disconnecting, nothing came up. Further in that same thread someone said that the service called "SSDP Discovery" caused the issue and that by stopping it in the task manager, it stopped the refreshes in the device manager.

So I tried this, found the service and stopped it. The device manager did indeed stop refreshing and I played Elden Ring for 30 minutes without a single freeze.

This might be it!

So I repeat, if anyone is having this issue:

1. Open Task Manager
2. Go to the Services Tab
3. Find the name SSDPSRV (Description: SSDP Discovery)
4. Right-click it and click stop, the status should change from "Running" to "Stopped".
5. Enjoy Elden Ring hopefully without freezes!

[DonVonHulio]

I used Asus RAM Cache III and set it to 15GB~ and left it in smart mode. If had your setup i would try 8GB. I did the same steps as you to no avail until I utilized Virtual RAM Disk which seems to have helped the memory issues.

[n0RTHL1n]

ty you save my game, I tried a lot of solution on internet but no worked any of them.

[Mailim]

Thank you for this lead about the Device Manager. I disabled the service you mentioned and loaded the game with device manager on 2nd monitor. Sure enough when I get the double freeze my device manager is refreshing. I may need to restart PC for the disable service to take effect, but I now know it's definitely some device refreshing that's causing it.

(UPDATE)
A second program from NirSoft, DevManView was crucial for me to spot what was causing the refreshing. It logs each device and you can sort by "connect time" to see the most recent things that have connected. Mine was a hub plugged into a front USB port. It wasn't the hub itself disconnecting, so it didn't appear in LogView, but something faulty with the port it was plugged into.