How can I refund this game?

[Darij]

I asked for help with a refund from steam support. No luck due to my play time of 11 hours. But it's not gameplay, it's stuttering, freezes, slow-mo, and other technical problems that I encountering. How can I get my money back?

[Aphelium]

PFC Demigo 29ID님이 먼저 게시:

Aphelium님이 먼저 게시:

11 hours is possibly pushing it, as the glitch hasnt been game-breaking enough for you to stop sooner (what they could say).

I have refunded past the period before, and I linked to a video capture of the issues I was experiencing. But that was around half an hour to an a hour after the official cut-off.

The language I used, was that the "product is faulty" - as it's not the game I had an issue with, it was the fact that issues were ruining my ability to enjoy the product.

pretty sure thats a lie since Steam refund is strictly 2hours and 14days.
people who say they got it refunded more then 4 hours are usually liars and never showed proof of evidence whatsoever even during the Battlefield 2042 debacle and noone has ever gotten an actual refund even with bypassing the automated response and using the I have a question about a product.

Oh, i am sorry, did you try refunding at 4 hours? Cause i legit believed the limit was 4 cause that's when i was refunding ALL my games, and it wasn't till someone told me that the page says 2, that i ever knew about that.

So yeah, try doing a 4 hour refund instead of calling anyone a liar.

[Aphelium]

Corrosion님이 먼저 게시:

Aphelium님이 먼저 게시:

Really speedrunning that ban eh kiddo?

Don't worry, yours is coming aswell. Racism is a bad thing on this forum i've heard.

Proof where i've been racist, come on kiddo.

[Elixx]

Corrosion님이 먼저 게시:

Elixx님이 먼저 게시:

This game is a good example of how EU needs to revisit and enforce the rules when it comes to refounds. There is no way you can test this game for 2h.

Agreed. Let's make it 200 hours and then ask for a refund. Imbecil.

I dont think 200h would be apropriate but longer then 2h for sure.

[Corrosion]

Aphelium님이 먼저 게시:

Corrosion님이 먼저 게시:

Don't worry, yours is coming aswell. Racism is a bad thing on this forum i've heard.

Proof where i've been racist, come on kiddo.

You know full well and your post already won the report game. Enjoy taking the door out.

[PFC Demigo [29th ID]]

Aphelium님이 먼저 게시:

PFC Demigo 29ID님이 먼저 게시:

pretty sure thats a lie since Steam refund is strictly 2hours and 14days.
people who say they got it refunded more then 4 hours are usually liars and never showed proof of evidence whatsoever even during the Battlefield 2042 debacle and noone has ever gotten an actual refund even with bypassing the automated response and using the I have a question about a product.

Oh, i am sorry, did you try refunding at 4 hours? Cause i legit believed the limit was 4 cause that's when i was refunding ALL my games, and it wasn't till someone told me that the page says 2, that i ever knew about that.

So yeah, try doing a 4 hour refund instead of calling anyone a liar.

How about show some evidence to backup your so called 4 hours refund claim. Seen so many people claiming they could refund 4hours and so during Cyberpunk and Battlefield but show no actual evidence and all refunds above the 2 hours and 14days are all denied be it automated or manual response.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

and the so called "Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it." is usually Denied all refund.

[Rinny]

From soft shills actually saying this game doesn't have poor performance lmao

[Corrosion]

Rinny님이 먼저 게시:

From soft shills actually saying this game doesn't have poor performance lmao

It doesn't. Your trash PCs does.

[Aphelium]

PFC Demigo 29ID님이 먼저 게시:

Aphelium님이 먼저 게시:

Oh, i am sorry, did you try refunding at 4 hours? Cause i legit believed the limit was 4 cause that's when i was refunding ALL my games, and it wasn't till someone told me that the page says 2, that i ever knew about that.

So yeah, try doing a 4 hour refund instead of calling anyone a liar.

How about show some evidence to backup your so called 4 hours refund claim. Seen so many people claiming they could refund 4hours and so during Cyberpunk and Battlefield but show no actual evidence and all refunds above the 2 hours and 14days are all denied be it automated or manual response.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

Ah yes, the "I don't think it's true, even tho multiple people told me that it's what it is, but i won't try it myself" Dude...

As i've told you, for years i thought 4 hours was the limit cause that's where i've been refunding, and no, i don't have any proof to show you atm, but feel free to add me so the next time i refund a game at that time i can slap you in your face with the screenshot of the playtime and the refunded automated message.
Last game i refunded btw, was death end re:quest at about 3h and something, so yes, i am sure that the limit is 4 h.

[Aphelium]

Corrosion님이 먼저 게시:

Aphelium님이 먼저 게시:

Proof where i've been racist, come on kiddo.

You know full well and your post already won the report game. Enjoy taking the door out.

So you're not gonna show it to me...
I'm starting to believe you can't tell anything that i said was racist...
Surprise? Nah.

Rinny님이 먼저 게시:

From soft shills actually saying this game doesn't have poor performance lmao

besides 1 single troll, no one here is saying that.

[Soulreaver]

Imagine the person reviewing this.

"Hey guys,
I want to refund Elden Ring. It doesn't run as good as I want it to be.
Don't mind the 11hrs gametime. I just wasn't sure for 10hrs and 59 mins if I could handle the stuttering. So don't see it as playtime but rather testing time."

[Redrick]

Its not optimised. Wait for a patch.

[ELDEN LORD]

Corrosion님이 먼저 게시:

Darij님이 먼저 게시:

I asked for help with a refund from steam support. No luck due to my play time of 11 hours. But it's not gameplay, it's stuttering, freezes, slow-mo, and other technical problems that I encountering. How can I get my money back?

Upgrade your trash PC. That's how you refund.

hold ur toounge noob, its not the pc its the game, my game runs pretty ok 1050 gtx, it affects people differntly, get ur facts straight

[NorX]

Darij님이 먼저 게시:

So I just lost my money on a game that I can't enjoy or play. Shame to From Software. Worst PC port on my memory.

Someone didn't try Cyberpunk

The frame drops are so infrequent they're really not an issue. They'll be patched out soon anyway.

[Essedus]

I mean, if people couldn't get refunds for games that were horrificly broken, like cyberpunk or that terrible looking bsttlefield game. Shouldn't we be seeimg more people complaining they couldn't get refunds, instead of people saying they did get one?

[Corrosion]

blinkninja1님이 먼저 게시:

Corrosion님이 먼저 게시:

Upgrade your trash PC. That's how you refund.

hold ur toounge noob, its not the pc its the game, my game runs pretty ok 1050 gtx, it affects people differntly, get ur facts straight

Oh really? Might be cause it's not GPU related but CPU related this time around? You're the noob here.