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Otherwise sounds like he might just be playing something currently. Have him possible play offline for the time being and see if that helps. Does he share with anyone else?
OH yea and unlike prior souls games, if any account gets banned in Elden Ring they all get banned.
Edit: got ninjad, didn't know about possible country restrictions.
For example, my family shared Elden ring with my friend. Can we play together? or is it possible to play at the same time?
family share only works for one. if the main account is online and playing anything you can not use any of the shared games, if you are playing and the other account goes online it will close your game.
family share is not a play together function only one can play at the same time.
not with family share, games that support the play together feature can be played this way at two accounts at the same time but it has nothing to do with family share
can you read ?
https://store.steampowered.com/promotion/familysharing
family share FAQ
Can two users share a game library and play at the same time?
No, a shared game library can only be used by one user at a time.