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open that file in notepad or wordpad, there will be a line GstRender.EnableDx12 1
set it GstRender.EnableDx12 0 and save the file
Does it matter where i add it
The only thing that can remedy this is going into Task Manager and just closing Desktop app in the processes section and keep trying it until it does something. I have reported it to EA Support and I received the same old copy + paste garbo