EA App says I dont own the game

[honey]

a few years back i opted for a free trial (maybe it was like .99 cents for 3 months??) of the EA Play Subscription thing years ago. Since then trying to get this game to work at any time has been a nightmare. I bought my own copy of the game during a sale after about a month.

I'm trying to get it to run on a new system again and having issues. Upon trying to load the game in Steam it attempts to open up the EA app where it says I dont own the game.

I downloaded the EA App because it wouldn't work on Origin either. One time I got it to load it didn't have the dlc, the next time i got it to load with the DLC but it wouldn't let me log in (it said i was offline and couldn't access origin) so i couldn't access the keep.

I've uninstalled and reinstalled the game from steam several times and from the EA app once. But when I tried to launch it just from the EA app when i installed it there it wouldn't launch.

I'm tempted to try to permanently remove it from my library and just buy it again somewhere else. There are 2 versions of it when i select the support > remove game permanently from library but there's no indicator of which one would be the EA subscription one versus the one I bought.

Any advice is appreciated i'm just mashing the install and uninstall buttons at this point.

[z3r0t3n™]

Have you linked your Steam and Origin account?

[LittleLight - Pipiniaris]

it is linked, still i do not own the game......

[honey]

Originally posted by z3r0t3n™:

Have you linked your Steam and Origin account?

I'm using the EA app, and i believe so as I can import my steam friends to the EA App.

[Spacehamster]

I had to contact EA support multiple times to reactivate games that were suddenly wiped from my Origin account. Once in awhile I look into my Origin library and see some games I own have the download button greyed out. Their DRM/user account database must be a mess.

Customer online chat support was very helpfull each time, but this reactivating issue shouldn't happen at all. It's not only a waste of their time, but especially for the player as well as you have to collect the purchase/proof info in your emails to show them you are the owner of the game.

I recommend to open up a online chat ticket with EA support, it's faster than email. I hope it gets your game back soon!

[LittleLight - Pipiniaris]

so yeah the only option is to remove the stupid EA app and get the old origin one, now if you are like me who mostly plays from a net cafe and the C:/ drive is locked and invisible... good luck maybe if you install it in an external ssd or smth.

[honey]

I managed to fix it by installing it again directly from the EA app after wiping the steam version from my PC!

[Axiom [MECH]]

____FIXED____

I managed to fix the problem by logging into the EA App by clicking on the steam icon above username. It directs you to steam and you just need to follow the instructions indicated. Then just relaunch the game.

[92SobbingHorses]

Originally posted by Axiom MECH:

____FIXED____

I managed to fix the problem by logging into the EA App by clicking on the steam icon above username. It directs you to steam and you just need to follow the instructions indicated. Then just relaunch the game.

Many thanks my dude(tte)

[V]

Originally posted by Axiom MECH:

____FIXED____

I managed to fix the problem by logging into the EA App by clicking on the steam icon above username. It directs you to steam and you just need to follow the instructions indicated. Then just relaunch the game.

I just tried this and it isnt working for me :(

[McSweeny]

Originally posted by BowlersTV:

Originally posted by Axiom MECH:

____FIXED____

I managed to fix the problem by logging into the EA App by clicking on the steam icon above username. It directs you to steam and you just need to follow the instructions indicated. Then just relaunch the game.

I just tried this and it isnt working for me :(

did you fix it

[BlazinStar]

im sorry but f this all these methods on this feed among others just isnt working. this is what i get for trying another gaming franchise

[McSweeny]

Originally posted by dakotasmith9999:

im sorry but f this all these methods on this feed among others just isnt working. this is what i get for trying another gaming franchise

ea support wont help you, trust me