Official Resident Evil Village Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Resident Evil Village / BIOHAZARD VILLAGE shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

re8.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Village BIOHAZARD VILLAGE

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil Village / BIOHAZARD VILLAGE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Metralha People]

Im having massive fps drop on GTX 980. Game is running with high fps most of the time, but now that Im in the castle, fps is droping sometimes to 20. I have the latest nvidia drivers.

[всесторонне недоразвитый]

Can't get the giant's chalice after i use all four quest items. Any tips on how to solve it? Video attached: https://youtu.be/vzPu4yU7fgY

[MAGUS]

I have a Lenovo Legion 5 laptop, preordered RE Village with the trauma pack, ive been troubleshooting the issue of Village not being able to start. Everytime I try to boot up the game a black screen will pop up and remain until the application crashes and sends me back to steam, it will sometimes prompt if I want to allow RE Village to make changes to my PC (as per normal) before the black screen pops up, although it may not ask sometimes and go directly to black screen > crash sending me back to steam after I click "start".

Ive tried now for 12 hours to troubleshoot this issue going through multiple versions of drivers, installing different video codec readers to see which will work, running as admin for RE8 and steam, clearing multiple caches, tweaking my graphical settings, trying to find an offensive program that could hinder RE8 performcance, putting Steam and RE8 files as exclusions on the running antivirus, verifying integrity of game files, uninstall>reinstall, and more.

I do not want to ask for a refund as I want to play this game on my gaming laptop and not on any other device. Im aware of players with the same PC specifications as I have and the game is running fine for them. Please fix this issue as I am a very enthusiastic RE fan since RE Zero and was looking forward to playing this game as soon as its launched.

Here are some specifications to help you get to the bottom of this because I certainly cant and its become severely disheartening.



Screen: 120Hz
OS: Windows 10 64-bit (10.0, Build 19042)
BIOS: EUCN31WW
System Model: 82B5
----------------------------------------------------------------------------------------------------
CPU: Ryzen 5 4600H Radeon Graphics (12 CPU - 3.0Hz)
Approx Memory: 4271 MB
----------------------------------------------------------------------------------------------------
GPU: Nvidia GeForce GTX 1650 ti
Directx Version: Directx 12
Approx total memory: 7736 MB
Main Driver: nvldumdx.dll,nvldumdx.dll .... ....
Version: 27.21.14.6627
----------------------------------------------------------------------------------------------------
ram: 8gb
C drive: 256gb with over 150gb of free space
D Drive: 1Tb with over 650gb of free space
----------------------------------------------------------------------------------------------------
Antivirus: McAffee (LiveSafe)
Version: 16.0
Release name: 16.0 R31

McAffee Virus Scan: (version 24.2)
McAffee Personal Firewall (version 20.1)
-------------------------------------------------------------------------------------------------
UNITED STATES, TX
-------------------------------------------------------------------------------------------------
Contents of config.ini file for resident evil village are displayed as follows in notebook:

[Render]
Compatability=DirectX12

Contents of config_default.ini for resident evil village as shown in notebook:

[AppRenderConfig]
HDRMode=false
FPS=FPS30
TextureQuality=2918232665
RayTracing=false
FilmGrain=false
[RenderConfig]
ColorSpace=SRGB
WindowMode=Normal
VSync=true
RenderingMethod=false
ImageQualityRate=0.5
SharpnessSetting=Default
AntiAliasing=TAA
VRSSetting=Off
SamplerQuality=Trilinear
MeshQuality=LOW
RayTracingQuality=LOW
RayTracingSpecularRoughnessThresholdQuality=LOW
RayTracingAOSetting=OFF
AOSetting=LOWEST
SSRSetting=false
TransparentBufferQuality=NONE
SSSSSetting=OFF
ShadowQuality=LOW
ContactShadowSetting=OFF
ShadowCacheEnable=true
BloomEnable=false
LensFlareEnable=false
DepthOfFiledEnable=false
LensDistortionSetting=OFF
FullScreenMode=false

pleeeeaaase fix this...

[Omenhell]

Hey, Guys. So my probles is that wind-mill doesn't fall properly after i hit yellow parts. It's the location with lake and big fish in it. Previous saves have the same probleb. Any pieces of advice?

[PitstopID5860]

My game is crashing on start up. Worked the first time and then crashed. I have tried everything that i could possible think of and nothing is working.

Pc specs GE 75 radier 10 se with a Intel I7 generation 10, Nividia 2060 RTX, and 16 gb of ram. All drivers are up to date

[ultimachi]

Ursprungligen skrivet av garanhão 1:

Almost all attacks to ethan cause frame drops when the bite animation or its equivalent is triggered, its most noticable with Lycans and the Dimitrescu Daughters. Whenever an enemy is killed too the last fired shot will most times cause a stutter.

CPU: AMD Ryzen 5 3600
GPU: GeForce RTX 2060 Ventus XS OC 6G
Driver ver: NVidia 466.27
System Memory: 16 gb
OS: Windows 10
Anti Virus: Windows Defender
Monitor: MSI Full HD FreeSync Gaming Monitor 24" Curved non-Glare 1ms LED Wide Screen 1920 x 1080 144Hz Refresh Rate (Optix G24C)
Region:Europe / Portugal

Settings:
[Render]
Capability=DirectX12
LastCrashReport=
[AppRenderConfig]
HDRMode=false
FPS=VARIABLE
TextureQuality=3376533007
RayTracing=false
FilmGrain=false
[RenderConfig]
WindowMode=FullScreen
VRSSetting=Off
SSSSSetting=ON
ColorSpace=SRGB
FullScreenDisplayMode=124
VSync=true
RenderingMethod=true
ImageQualityRate=1.0
SharpnessSetting=Default
AntiAliasing=FXAA_TAA
SamplerQuality=Anisotropic16
MeshQuality=HIGHEST
RayTracingAOSetting=OFF
RayTracingQuality=LOW
RayTracingSpecularRoughnessThresholdQuality=LOW
AOSetting=HIGH
SSRSetting=true
TransparentBufferQuality=HIGHEST
ShadowQuality=HIGH
ContactShadowSetting=ON
ShadowCacheEnable=true
BloomEnable=true
LensFlareEnable=true
DepthOfFiledEnable=true
LensDistortionSetting=ON
[Render/Adapter]
Description=NVIDIA GeForce RTX 2060
VendorId=4318
DeviceId=7944
SubSysId=928322658
Revision=161

This issue will happen on all parts of the game and rebooting does not fix it.

Video and DxDiag file: https://drive.google.com/drive/folders/1ydzTeEo-__FdweKGFtEd4I7H3gThDne1?usp=sharing

To reprodoce the issue the best part to test is the first village raid, followed by the daughters boss fights. Every time ethan takes damage with the animation the game will stutter immensely. And almost every time an enemy dies the game will stutter.

I and many people have this exact same issue: https://steamcommunity.com/app/1196590/discussions/0/3146305075710866868/

This needs to be fixed

[Vohen]

Ursprungligen skrivet av Merpy Derpy:

The game needs a patch, otherwise its doomed Stuttering is just horrible,
Whenever you get attacked, or kill an enemy, the daughters, the fish acid, its all making the game stutter badly, even if you're walking around the village the game as of right now is unplayable

Disable hyper threading on BIOS

[StickyWickets]

Problem: Random crashing. The game will cause my PC to completely crash and go back to the BIOS screen without any windows errors. Usually happens between 15-60mins of gameplay. I'm not getting this with any other games.

Steps tried:
1. DDU removal of drivers and reinstall
2. Applied latest windows updates
3. Disabling all overlays
4. Verify windows filesystem, disk and steam cache
5. Added steam and resident evil to Windows defender exception list
6. Run as admin

Specs
=====
Ryzen 5 5600X
MSI Nvidia RTX 3080 (Ventus OC 10GB)
Nvidia driver version 466.27
16GB System RAM (3600 Mhz)
Windows 10 64bit (20H2)
Antivirus: Windows defender
Monitor: Samsung Odyssey G7 32inch (2560x1440 HDR ON)
Using manufacturer supplied display port cable
Region: UK

DxDiag & config.ini file link
=====================
https://drive.google.com/drive/folders/1m9-wiXwfuGi4FEFnY2YR_x2kJhSRhiIT?usp=sharing

[pjhintze]

For the love of god, how do I get this game to run in fullscreen. The taskbar is visible no matter what I try

[Bookoholic]

in cutscenes when they are talking, subtitles and audio is delayed
I updated everything, im playing on AMD Ryzen 5 2600X 6-core, 16gb RAM, Radeon RX 590 Series

[Rytec]

Ive been experiencing an issue where my game will freeze every 10 or so minutes, the freezes last from 15-30 seconds and are not an issue with my hardware, I found a solution to play with my ethernet not connected, but I would like to have a proper solution that doesnt require me to completely disconnect to fully enjoy the game. I love the game but this is certainly bothersome.

[Jesterxav]

I have an issue with controllers . It happens with Xbox one or Ps4 controller . Every time I shoot, it rumbles hard and disconnect for a few seconds, making me unable to move / shoot again .

Edit : Seems like disable rumble in the options solve the problem

[CJCW]

Game ran fine last night, now isn't letting me get a few minutes into loading my save file, sometimes even crashing while trying to load one. It sometimes even crashes Steam along with it. I've tried messing with settings, doing everything listed in the OP, and nothing works. Here's my info:

https://pastebin.com/BKHX3sWK

https://pastebin.com/p3GyUVjv

[marco048]

game doesnt open or when it opens and ater see the village of shadows cutscene i can only hear the audio but i cant see or play the game

[BlueHeavensEye]

Ursprungligen skrivet av Piano:

I have troubles with the voiceover (playing in German). The dialoges coming 2-5 sec before the characters acually move their mouth/ the scene is happening. Goes a bit on the atmosphere.

German dubbings are not synchronous with the cut szenes

I have the same problem. Until this issue is not fixed, I will stop playing.