Official Resident Evil Village Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Resident Evil Village / BIOHAZARD VILLAGE shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

re8.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Village BIOHAZARD VILLAGE

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil Village / BIOHAZARD VILLAGE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Snight01]

stuttery gameplay.. enemy hits, holds or you block its a massive frame drop.. the lady with the bugs... sigh... list goes on ... you heatshot a werewolf.. its stutters too.. wtf.. lol..

[JudgeTBuzzard]

Cant move the map and cant find the keybindings to edit the keys for moving the map also cant make esc the esc key like wtf every game esc is ♥♥♥♥♥♥♥ ESC not mouse 2

[White Devil]

The Bell Puzzle and the Brazzer puzzles are both bugged, they seem to randomly stop working for different people. I was able to get one to work once by restarting but haven't been able to replicate that fix.

[Cephei]

Автор сообщения: GodExits

A lot of steep frame drops so far. Happened in the demo as well. Runs perfectly fine (usually) but random drops to the 10-20 range is really difficult to manage or get to a save point. Once it happens it doesn't go away, usually the only solution is to reload or restart the game. Happened in the basement between the tasting room and the distillery. Happened in the Village section quite often. Happened between the courtyard and the room with the stairs to 2F. Also happened after some cutscenes as well. 3070 GPU, tried with and without Ray Tracing and other graphics settings. Very difficult to get into this game when this is happening so often. Especially when you reload and it does it again but in a different area.

Seems like there are many FPS issues with the RTX 3070 card.

[Eytan Elias]

FPS tanks hard when enemies grab you, especially the bug girls. Also seem to get micro-stuttering when exploding the head of an enemy. Playing on medium settings and my AMD software says my average FPS in-game is 69.5, so I can't imagine dropping into the 20s in certain circumstances is my hardware. Also hearing a lot of other people having similar problems with a much better rig than me. Would be nice to get a fix for this soon.

RX 480 / i3-10100 / 16GB DDR4 RAM

[Nicky]

Game freezes 50% of the time during an in game cutscene. Audio of cutscene continues to play out while screen is frozen, (or black screen) unable to do anything but window out, end task and restart game, then pray it doesn't freeze the next time I try.

1080 Ti, 32GB 3000 Mhz, Ryzen 7 1800x, Crosshair 6 Hero. Installed on SSD. WIndows 10.

(I play with borderless windowed mode. Is this more likely to cause issues?)

[Papyrus]

Автор сообщения: Eytan Elias

FPS tanks hard when enemies grab you, especially the bug girls. Also seem to get micro-stuttering when exploding the head of an enemy. Playing on medium settings and my AMD software says my average FPS in-game is 69.5, so I can't imagine dropping into the 20s in certain circumstances is my hardware. Also hearing a lot of other people having similar problems with a much better rig than me. Would be nice to get a fix for this soon.

RX 480 / i3-10100 / 16GB DDR4 RAM

Same thing here. Played half of the game already. Stutters are constant on these situations you mentioned.

Ryzen 1600AF / 8gb ram / gtx 1650 4gb vram

[GaranCoristar]

I can't even play the game due to the popup "WMVideo decoder", can you help me with this?

[blue]

FOV slider I was getting claustrophobic and motion sick from the bad FOV

Dolby Atmos / DTSX 7.4.1 surround sound support.

High VRAM amount for little texture detail and quality. With the game maxed out the textures look blurry/muddy lacking high quality detail at 4k.

Random performance drop. When playing with the visual options sometimes turning something down can more than half the FPS.

VRR prefer performance can really impact visual quality and causes almost a pop in from a rough low quality texture to a higher quality one.

AA the game with 4k max settings still has some edges that could use better implemented AA specifically in the Castle.

Raytracing has to much noise and missing paths in med settings vs max settings.

Clipping enemies in the village when putting up a barrier enemies can clip into it making headshots easy as if there was nothing in the way.

HDR lacking brightness on an OLED CX with Tone mapping off the I have to max out the slider and I can still clearly see the box that is in the larger box.

HDR black point needs an option with test pattern to set the black level for HDR.

System info:
Windows 10: Version 20H2 OS build 19042.964
windows feature experience pack 120.2212.2020.0

Nvidia 2070 Super - Driver ver. 466.27
AMD Ryzen 5 3600 @4.4 GHz
32 GB DDR 4 3600
samsung 860 pro SSD (game install)
Samsung 980 Pro M.2 PCIE 4.0 boot drive.
Denon 4700H AVR sound device with 7.4.1 surround sound

[GodExits]

Автор сообщения: blue2kid3

FOV slider I was getting claustrophobic and motion sick from the bad FOV

Dolby Atmos / DTSX 7.4.1 surround sound support.

High VRAM amount for little texture detail and quality. With the game maxed out the textures look blurry/muddy lacking high quality detail at 4k.

Random performance drop. When playing with the visual options sometimes turning something down can more than half the FPS.

VRR prefer performance can really impact visual quality and causes almost a pop in from a rough low quality texture to a higher quality one.

AA the game with 4k max settings still has some edges that could use better implemented AA specifically in the Castle.

Raytracing has to much noise and missing paths in med settings vs max settings.

Clipping enemies in the village when putting up a barrier enemies can clip into it making headshots easy as if there was nothing in the way.

HDR lacking brightness on an OLED CX with Tone mapping off the I have to max out the slider and I can still clearly see the box that is in the larger box.

HDR black point needs an option with test pattern to set the black level for HDR.

System info:
Windows 10: Version 20H2 OS build 19042.964
windows feature experience pack 120.2212.2020.0

Nvidia 2070 Super - Driver ver. 466.27
AMD Ryzen 5 3600 @4.4 GHz
32 GB DDR 4 3600
samsung 860 pro SSD (game install)
Samsung 980 Pro M.2 PCIE 4.0 boot drive.
Denon 4700H AVR sound device with 7.4.1 surround sound

Yeah, I noticed a lot of the walls especially in the basement look blurry and muddy. I noticed a few things that you mentioned.

[V A X I]

After the initial intro with the picture of Rose that says 'My Little Angel', the screen freezes on that still image but I can still hear audio from the game.

Intel i7 9700K
RTX 2080 Super / 8GB
466.27
4TB
Windows 10
Norton

[fantom-x2]

в общем засада с 8 резиком, все игры капкома на ура идут и только 8 резик выделился, что изрядно подпортило настроение.

[CzK666]

I started the game and everything was fine. in the begging I could also restart the game and continue. now suddenly I cant load any save files anymore. it seems theres a problem with hdr. I can load the files without hdr on. when the loading screen appears after 2 seconds the game crashes to desktop.
I also have to reset the resolution every time I start the game.

[SiliverOrange]

I got 2 freezes within the first hour and a half. But after rebooting, I was able to continue all the way until the Castle entrance. Now every time I enter the castle, the game is crashing.
I've even tried turning all my settings to low and capping at 30 fps. Still getting the same crash.

Intel i7-8750H
NVIDIA 1060 / 6GB
466.27
Windows 10

This is in my event viewer:

Error 5/8/2021 4:19:33 PM Application Error 1000 (100)
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A

Description:
Faulting application name: re8.exe, version: 0.0.0.0, time stamp: 0x60825e9b
Faulting module name: re8.exe, version: 0.0.0.0, time stamp: 0x60825e9b
Exception code: 0xc0000005
Fault offset: 0x0000000003de9d06
Faulting process id: 0x3958
Faulting application start time: 0x01d743da3e853eb2
Faulting application path: D:\SteamLibrary\steamapps\common\Resident Evil Village BIOHAZARD VILLAGE\re8.exe
Faulting module path: D:\SteamLibrary\steamapps\common\Resident Evil Village BIOHAZARD VILLAGE\re8.exe
Report Id: 8d241cba-4cd1-4718-baae-553951091b7b
Faulting package full name:

[Mancubus]

item examining bug in Louiza's house in the kitchen while grabbing the keys !!!!!!
couldn't get back from the examining item screen....