Dx12-ErrorCode: 0x8007000e

[BALGON]

I need help from the community, I've already tried different methods of solving this problem (the error started popping up after 10 hours of playing)
My device: Razer blade 15 2020 (i7-10750h; RTX 2070 with Max-Q Design)
I attach a crash report below

 Build : dso 176/2099797 22:56 - Thu Dec 17 2020
Internal system error occured.

An Access Violation (C0000005h) has occurred in thread 'SystemFileDevice:0' at instruction location 00007FF6476D3085h

CallStack : 1938089460

  0. 0x7FFBBEEB0BAE    ntdll.dll, 0xBEEB0BAE
  1. 0x7FF6476D3085    ds.exe, 0x476D3085
  2. 0x7FF6477870EF    ds.exe, 0x477870EF
  3. 0x7FF64777C1CF    ds.exe, 0x4777C1CF
  4. 0x7FF64773F9DB    ds.exe, 0x4773F9DB
  5. 0x7FF6477692FD    ds.exe, 0x477692FD
  6. 0x7FF64773E7D1    ds.exe, 0x4773E7D1
  7. 0x7FF64773E6AF    ds.exe, 0x4773E6AF
  8. 0x7FF6477691BE    ds.exe, 0x477691BE
  9. 0x7FF64776E306    ds.exe, 0x4776E306
 10. 0x7FF647703B71    ds.exe, 0x47703B71
 11. 0x7FF647703DF0    ds.exe, 0x47703DF0
 12. 0x7FF6477DF19D    ds.exe, 0x477DF19D
 13. 0x7FFBBE2E7034    KERNEL32.DLL, 0xBE2E7034
 14. 0x7FFBBEE62651    ntdll.dll, 0xBEE62651


RAX = c4180010 RBX = c4180010 RCX = 663f778 RDX = bc8af4e8 RSI = 10000000 RDI = c40b0a00
R8 = 2042 R9 = a R10 = bc8afc20 R11 = 663f650 R12 = 0 R13 = ef42ce28
R14 = 0 R15 = 1 RIP = 476d3085 RSP = 663f750 RBP = 663f8a0 EFL = 10202

Dx12-ErrorCode : 0x8007000e
NVIDIA GeForce RTX 2070 with Max-Q Design
27.21.14.6627
Intel(R) UHD Graphics
27.20.100.9316
DeviceRemovedReason: 0x0
VMEM: Used 1541.15 MB / Budget 7263.00 MB
VMEM: Video 8031.00 MB / Shared 8122.97 MB / System 0.00 MB
MEM: Used 11151.98 MB / Total 16245.94 MB


  0. 0x7FF6477F2188    ds.exe, 0x477F2188
  1. 0x7FF6477F4071    ds.exe, 0x477F4071
  2. 0x7FF6477F4386    ds.exe, 0x477F4386
  3. 0x7FFBBEE88A4C    ntdll.dll, 0xBEE88A4C
  4. 0x7FFBBEE61276    ntdll.dll, 0xBEE61276
  5. 0x7FFBBEEB0BAE    ntdll.dll, 0xBEEB0BAE
  6. 0x7FF6476D3085    ds.exe, 0x476D3085
  7. 0x7FF6477870EF    ds.exe, 0x477870EF
  8. 0x7FF64777C1CF    ds.exe, 0x4777C1CF
  9. 0x7FF64773F9DB    ds.exe, 0x4773F9DB
 10. 0x7FF6477692FD    ds.exe, 0x477692FD
 11. 0x7FF64773E7D1    ds.exe, 0x4773E7D1
 12. 0x7FF64773E6AF    ds.exe, 0x4773E6AF
 13. 0x7FF6477691BE    ds.exe, 0x477691BE
 14. 0x7FF64776E306    ds.exe, 0x4776E306
 15. 0x7FF647703B71    ds.exe, 0x47703B71
 16. 0x7FF647703DF0    ds.exe, 0x47703DF0
 17. 0x7FF6477DF19D    ds.exe, 0x477DF19D
 18. 0x7FFBBE2E7034    KERNEL32.DLL, 0xBE2E7034
 19. 0x7FFBBEE62651    ntdll.dll, 0xBEE62651
FDEF
 20. 0x7FF70D4EB683    ds.exe, 0xD4EB683
 21. 0x7FF70D4EB198    ds.exe, 0xD4EB198
 22. 0x7FF70D4E239B    ds.exe, 0xD4E239B
 23. 0x7FF70D4DD54D    ds.exe, 0xD4DD54D
 24. 0x7FF70C785695    ds.exe, 0xC785695
 25. 0x7FF70C785A0A    ds.exe, 0xC785A0A
 26. 0x7FF70C785896    ds.exe, 0xC785896
 27. 0x7FF70E7F4832    ds.exe, 0xE7F4832
 28. 0x7FFBE4467034    KERNEL32.DLL, 0xE4467034
 29. 0x7FFBE5C62651    ntdll.dll, 0xE5C62651
85A0A
 28. 0x7FF70C785896    ds.exe, 0xC785896
 29. 0x7FF70E7F4832    ds.exe, 0xE7F4832
 30. 0x7FFBE4467034    KERNEL32.DLL, 0xE4467034
 31. 0x7FFBE5C62651    ntdll.dll, 0xE5C62651
29. 0x7FF7700C5A0A    ds.exe, 0x700C5A0A
 30. 0x7FF7700C5896    ds.exe, 0x700C5896
 31. 0x7FF772134832    ds.exe, 0x72134832
 32. 0x7FF8533E7034    KERNEL32.DLL, 0x533E7034
 33. 0x7FF853582651    ntdll.dll, 0x53582651
. 0x7FFA71AFF6B2    nvwgf2umx.dll, 0x71AFF6B2
 16. 0x7FFA71B00AB3    nvwgf2umx.dll, 0x71B00AB3
 17. 0x7FFA70D49321    nvwgf2umx.dll, 0x70D49321
 18. 0x7FFA70A87327    nvwgf2umx.dll, 0x70A87327
 19. 0x7FFA70B2F9E9    nvwgf2umx.dll, 0x70B2F9E9
 20. 0x7FFA70A8B5AB    nvwgf2umx.dll, 0x70A8B5AB
 21. 0x7FFA71AC0A75    nvwgf2umx.dll, 0x71AC0A75
 22. 0x7FFA6D190230    D3D12Core.dll, 0x6D190230
 23. 0x7FFA6D190D6A    D3D12Core.dll, 0x6D190D6A
 24. 0x7FFA6D16B735    D3D12Core.dll, 0x6D16B735
 25. 0x7FFA6D152193    D3D12Core.dll, 0x6D152193
 26. 0x7FFA6D13502C    D3D12Core.dll, 0x6D13502C
 27. 0x7FFA91445737    d3d12.dll, 0x91445737
 28. 0x7FFA6D1443FD    D3D12Core.dll, 0x6D1443FD
 29. 0x7FFA6D162EEE    D3D12Core.dll, 0x6D162EEE
 30. 0x7FFA6D161C90    D3D12Core.dll, 0x6D161C90
 31. 0x7FF665BCFE20    ds.exe, 0x65BCFE20
 32. 0x7FF665B92114    ds.exe, 0x65B92114
 33. 0x7FF665BE3C33    ds.exe, 0x65BE3C33
 34. 0x7FF665BB5C3A    ds.exe, 0x65BB5C3A
 35. 0x7FF665F4603D    ds.exe, 0x65F4603D
 36. 0x7FF665CC314E    ds.exe, 0x65CC314E
 37. 0x7FF665CCD730    ds.exe, 0x65CCD730
 38. 0x7FF665CD19E7    ds.exe, 0x65CD19E7
 39. 0x7FF665CCCAD0    ds.exe, 0x65CCCAD0
 40. 0x7FF665CCD039    ds.exe, 0x65CCD039
 41. 0x7FF665C42C84    ds.exe, 0x65C42C84
 42. 0x7FF665C42D7D    ds.exe, 0x65C42D7D
 43. 0x7FF665C43DAB    ds.exe, 0x65C43DAB
 44. 0x7FF665C3F19D    ds.exe, 0x65C3F19D
 45. 0x7FFAB5357034    KERNEL32.DLL, 0xB5357034
 46. 0x7FFAB6E82651    ntdll.dll, 0xB6E82651 

[BALGON]

Forgot to add that the game is displayed on the second monitor

[Flybye]

It is an access violation. Something is telling DS that it’s can’t access something and preventing it. I got rid of my violation by running the game as an admin. I only had to do that once, and I never got the error again.

[BALGON]

Originally posted by Flybye:

It is an access violation. Something is telling DS that it’s can’t access something and preventing it. I got rid of my violation by running the game as an admin. I only had to do that once, and I never got the error again.

didn't work, the error pops up when loading the save

[BALGON]

Originally posted by Flybye:

It is an access violation. Something is telling DS that it’s can’t access something and preventing it. I got rid of my violation by running the game as an admin. I only had to do that once, and I never got the error again.

Also added parameters for ds.exe in protection against exploits, added antivirus to exclusions, nothing helped

[BALGON]

I also noticed that if you wait and do not close the crash report, then the discrete video card turns off

[Flybye]

Try turning off the antivirus for a moment as a test? Exclusions sometimes don’t work the way we want them too.

[BALGON]

I tried to disable the antivirus, as well as the Razer Cortex

[Flybye]

I’ll be honest. I haven’t messed with a gaming laptop in a while. Can’t you disable the integrated GPU to go full discrete all the time? If that works, it makes me wonder if its windows, drivers, or DX12 itself.

[BALGON]

when the monitor is connected via hdmi, only a discrete video card works to display the image (I tried to play on the built-in monitor - the error was the same), but now I will try to disable the built-in card

[BALGON]

Originally posted by Flybye:

I’ll be honest. I haven’t messed with a gaming laptop in a while. Can’t you disable the integrated GPU to go full discrete all the time? If that works, it makes me wonder if its windows, drivers, or DX12 itself.

disabling the video card did not help

[BALGON]

the error code has not changed in the report

[BALGON]

windows, drivers, as well as DX updated to the latest version

[Flybye]

Tried a different windows profile?

[BALGON]

Originally posted by Flybye:

Tried a different windows profile?

it didn't work

[BALGON]

i uninstalled antivirus, it didn't help