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First of all, forget about the Chiral Relay. That's a story-related location. You will never get more than 2 stars there. Just enough to connect it to UCA.
Secondly, open your Bridge Links menu from the Map/Information interface. Then click on your profile and check the stat "Max. Level Connections" from the Delivery Stats tab. This will tell you how many you're missing. They need to be 38 overall.
Sometimes a minuscule fraction of a star is missing to make it full 5 stars. This is hard to spot visually from the map. So, I suggest you to check out this IGN list that shows what special items you unlock once you achieve rank 5 connection level with a certain facility. If you're missing one or more of those rewards it's because you haven't got 5 stars with them yet: https://www.ign.com/wikis/death-stranding/Connection_Level_Rewards_-_List_of_Upgrades_and_Unlocks_for_Knot_Cities,_Facilities,_and_Preppers#Capital_Knot_City_-_Connection_Level_Unlock_Rewards
Compare your items from any terminal by clicking on 'Fabricate Equipment'.
Best wishes!