Support & Bug Reports for Tell Me Why

[Secret Keeper]

Hi everyone! On behalf of the whole team, thanks so much for playing Tell Me Why.

This topic is for you to report any bugs you may find, or to seek support for any issues you might come across while playing the game.

Please keep this thread limited to bugs ONLY.

When reporting a bug or requesting support, please contain the following info in your post:

- A description of the problem you're seeing.
- Any relevant info on your PC hardware. Please include any special settings or peripherals you may have (surround sound capabilities, playing in 1080p on a 4K monitor, etc.).
- A screenshot, if applicable.

Thanks again - we can't wait to have you join the Ronan twins in Delos Crossing!

[Nemmatoad]

when i try to download chapter 2 it tells me i need to have the base game first, but i do have the base game. I am confused about how to access chapters 2 and 3, have restarted steam and game many times now.

[Kurosaki Ichigo]

Issue: One bug in Chapter 3 prevents players from continuing the conversation with Greggs.
What the hell there is no solution till now and iam stuck at this point..........................

[ᚺᛟᛏHotDogᛞᛟᚷ]

In Chapter 3, in the pier i can't activate the memory.

[siranone]

Problem: chapter 3, conversation with Vecchi doesn´t continue. I've selected both answers (burn down the barn and Mary Ann), but after Vecchi had answered, both questions always appear again . I reinstalled and replayed the chapter before as well as the entire game, changed the resolution and languages settings, but nothing changed... PC, Win 10 Pro, Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz 3.30 GHz, 16,0 GB RAM, Nvidia GTX 970

[Mathieu]

siranone님이 먼저 게시:

Problem: chapter 3, conversation with Vecchi doesn´t continue. I've selected both answers (burn down the barn and Mary Ann), but after Vecchi had answered, both questions always appear again . I reinstalled and replayed the chapter before as well as the entire game, changed the resolution and languages settings, but nothing changed... PC, Win 10 Pro, Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz 3.30 GHz, 16,0 GB RAM, Nvidia GTX 970

Hi, I have the exact same problem, I can't keep up the conversation and can only pick the "you put the barn on fire" & "you let her drown" over and over and over.
What can I do now?! I want to finish the game :( PC Win 10 Pro, Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz 3.07 GHz1 24,0 Go RAM

[BlueRazz]

I know there was mention of this happening with Greggs, but I can't continue the conversation in Chapter 3 with Tom...it just keeps giving me the same 2 options of what to say to him and it keeps replaying the same thing, there's no way to move past it and continue the game. I've tried several times, different days, I even uninstalled the game and reinstalled it. This problem started back in August, so I tried it again today and still having the same issue. Please help!
SPECS: Ryzen 5 3600, ASROCK RX5500XT, 16gb ram 3200mhz, steelseries apex 5, steelseries rival 3

[Corro Dedd]

The game runs only the first time, after quitting I have to reboot the whole PC to make it run again. Also there is no audio at all. Not on my surround receiver via HDMI nor over the USB DAC. The game just doesn't play anything, no amplitude shown in windows mixer.
Tried deleting the dontnod folder in %AppData% Local, changing sound output quality (16bit/44.1khz), disconnecting the USB DAC.

Specs:
AMD TR 3960X, RX 6900XT (driver version 21.10.2), Win 10 Pro 20H1, 64GB RAM, USB DAC: Sharkoon Gaming DAC Pro S, Surround Receiver: Yamaha Aventage RX-A2080 via HDMI, 3 monitors (AOC 144hz freesync 2560x1440 DisplayPort, HP 60Hz 1600x900 HDMI, Optoma Beamer 1080p HDMI via Yamaha Receiver).

[AllTracTurbo]

Horizontal and vertical mouse sensitivity are not equal. Vertical sensitivity is slower. This is disorienting and annoying.

I don't know why, but this is a common problem in Unreal engine games. In many other games, I just open the Input.ini file from the games appdata folder and I can adjust the sensitivity there by adding and adjusting the following lines, but it has no affect on this game.

[/script/engine.inputsettings]
AxisConfig=(AxisKeyName="MouseX",AxisProperties=(Sensitivity=0.07,Exponent=1.000000))
AxisConfig=(AxisKeyName="MouseY",AxisProperties=(Sensitivity=0.07,Exponent=1.000000))

I usually either drop the X exponent to 0.75 or set the Y sensitivity to 0.10 and the X sensitivity to 0.075.

[florian_daniel]

i had the bug in chapter 3. it wqas impossible to do anything as soon as you sat down next to greggs

[AllTracTurbo]

One of the stats at the end of the game seems to be bugged. "Alyson was influenced by Tom's testimony". This stat shows that 100% of people chose "twins memory", but that has to be wrong because I think the vast majority of people would choose the other option. There's no way it would be 0%.

[Psychedelia64]

Hi there! I bought the game a few days ago and was super excited to play, but I've been unable to get it to launch in steam. It acts like it's going to run for a few seconds and then just crashes and nothing happens. Any help is appreciated!

Windows 11
32GB RAM
NVIDIA GeForce GTX 1650Ti
Intel i5-10300H

ETA: I've got other games up and running fine, it's just this one I've had issues with so far.

[Osuka Sama]

Hi! I had a bug in chapter 3, at Sam's place. I couldn't talk to him and also couldn't grab objects. Luckily I managed to fix it just by restarting the game.

[AnderJames7]

Secret Keeper님이 먼저 게시:

Here's our current list of known bugs:

***

Issue: Players may not hear sound or voiceover when listening to the Collectible read-outs in the Pause menu.
Mitigation: Exit to the main menu and restart from the last checkpoint.
***

Issue: The Consequences screen at the end of the chapter may have trouble appearing if the game is launched offline and internet is later restored.
Mitigation: Open the game with an active internet connection.
***

Issue: A small number of players have reported that the door to Tessa's office in the Vecchi store is sometimes closed.
Mitigation: Restarting the game fixes the issue.
***

Issue: One bug in Chapter 3 prevents players from continuing the conversation with Greggs.
Mitigation: N/A

If you are seeing this bug, it would be very helpful to our team if you could post your specs in this thread, plus info on any peripherals (audio setups, gaming mice, etc.)!

***

The bug in chapter 3 is still a problem, is there anyway to fix it? I love this game and this story and I'd really like to keep playing but I can't find a fix for the bug in chapter 3

[Koda]

When waiting for Dee in the breakroom she just doesnt come. I cant talk to Greggs or get up or click anything. I've tried retarting the game and even the chapter. No changes. I dont know what I'm doing wrong but I can't figure out how to continue the game :/

[Koda]

I am stuck in chapter 3 and I dont know how to get dee to talk to me in the breakroom. I tried reading the comments but my english is too bad to understand what I have to do to fix it, can someone please help me ? I dont know what specs are or where i can find them :( thank you :)