Rockstar has no Support

[PixleStar]

I tried to start a support ticket twice (didn't purchase on steam) through their website. The support platform on their website stated to click a "start chat" button yet there is no chat button. I guess their support is literally non existent. Does anyone know if they have a discord or another place to find answers.

[AC Denton]

There is no live chat or anything. You select an issue from one of the options, fill in the form and submit. It opens and a ticket then they get back to you.

Not that they're any use. They have the worst support I've seen from any company. They closed 2 of my tickets without resolving my issue.

[PixleStar]

Originally posted by AC Denton:

They closed 2 of my tickets without resolving my issue.

haha That is what they did to me. You cannot open another ticket as it will state "you already have a ticket". it tells you to click chat and there is no chat LOL.. when the chat button did appear it said "browser not supported" It's like the whole support portal sends you in a loop & was written to not support you

[psykoteky]

There is a live chat, just have to be signed in, and it only shows up in a few places -like product activation / code redemption etc. Sometimes even those places are removed/disabled. Over the last few months they also are somewhat limited on what they will actually help with via liveechat - many users saying they won't help with compriomised accounts/account recover, etc.

If it is complaining about browser, etc - try another, update, try another pc.. I mean... what browser/version are you getting this error on anyway?

In case you had to close/restart a live chat, should also be able to go up to the dashboard/top right - and find your ticket/reopen a chat. Or, at least that is how it worked the last time I dealt with it. It may even 'work' to use that to bypass a browser complaint but I have my doubts.

But yes, it can be annoying to deal with.
/goodluck regardless

[PixleStar]

Thanks for the feedback, I was logged in, and I tried all main ones minus edge which I dont care for.. chrome, firefox.. on brave I could see the chat button, but it said "unsupported browser" the others showed no button.. I guess they have limited help on hand, and my issue is only minor/ not really that critical in their eyes, I just thought it strange to have that many issues on a support portal. I am running windows 11 and nothing has been the same since I moved over to 11. Since I got it on sale I was trying to ask if I received the correct version.. I purchased on another site because I've had issues with Steam not playing well with paypal. In my launcher it does NOT show that I have the ultimate version even though that is what I paid for. oh well I'm going to start the download.. looks like it will take all night I'm excited to try this game...as its outside of the usual games I play..(like sims)

[Sea_Lemons34]

I've been suffering with my game crashing and freezing up. I've been working with Rockstar and trying to fix it on my own the past 4 days. I'm so close to giving up. Rockstar is a ♥♥♥♥♥♥ company.

[PixleStar]

Originally posted by Sea_Lemons34:

I've been suffering with my game crashing and freezing up. I've been working with Rockstar and trying to fix it on my own the past 4 days. I'm so close to giving up. Rockstar is a ♥♥♥♥♥♥ company.

wow, that's too bad what windows are you running?..I'd be curious if windows 11 is causing folks issues.. I guess I'll see for myself soon enough

[ColaCrit]

Too many cheaters

[PixleStar]

They finally got back with me, I guess, I was just impatient (sorry Rockstar!) to play this game-my bad, but assuming they are a large company thus great support.

Then I am going to blame the bazaar set of events to the windows platform. Windows 11 is chock full of telemetry. It isn't the first time I have had strange happenings & browser encounters - As a result, I have become a screenshot wizard. One day, I was researching an Adobe issue and they had a link to their ..Reddit community page. When I went to the page I was completely locked out--tried other browsers and spent an hour puzzled. I then went on my roommates's computer (Windows 10) and it was just fine.

It's time to build me a custom rig.....I want to move over to Linux, but some software and cool games keep me here. I think its time I go back and build a retro computer with 10 complete with virtual machines & Linux...

[ProperCharva]

Originally posted by AC Denton:

There is no live chat or anything. You select an issue from one of the options, fill in the form and submit. It opens and a ticket then they get back to you.

Not that they're any use. They have the worst support I've seen from any company. They closed 2 of my tickets without resolving my issue.

there literally is a live chat you have 3 options with an estimated response time you must be incredibly blind

[PixleStar]

Originally posted by ProperCharva:

Originally posted by AC Denton:

There is no live chat or anything. You select an issue from one of the options, fill in the form and submit. It opens and a ticket then they get back to you.

Not that they're any use. They have the worst support I've seen from any company. They closed 2 of my tickets without resolving my issue.

there literally is a live chat you have 3 options with an estimated response time you must be incredibly blind

That is weird, and I am glad it worked for you, however, I don't doubt @AC Denton's story here. There is literally no chat buttons! I took screenshots of this, - (I would upload them here, but cant) and once I was able to get to the support ticket area he described, I sent them the screenshots.

Once I was able to get to the support, here is what it stated:
"Hello PixleStar, Thank you for creating a chat ticket. Make sure to hit the START CHAT button to begin chatting with an agent. We will be with you as soon as we can. Best regards, Rockstar Support"

Except literally there was no buttons!!
This statement above made the support confusing because there was literally not a working button to click. I did see a blue button on the bottom right when I was using the Brave browser--but it showed "quiq_unsupportedBrowser" (screenshotted) when I clicked it.

It was confusing, because, initially, I saw there was a place to click the options. I clicked one of them and the whole ticket I had just written turned blank. So I tried other browsers. On the other browsers, there wasn't even a the blue chat button, nothing. (screenshotted)

It could be a number of things, (I used to work help desk at one point so I know some things but I am not a dev) could be the site down, online traffic, my operating system, the browser compatibility--maybe aliens got into my computer. Either way, apparently this is happening to at least 2 of us here.

So I reported this to Rockstar.. and closed the ticket and hope my shared experience here helps someone else not lose hairs like I did

[ProperCharva]

Originally posted by PixleStar:

Originally posted by ProperCharva:

there literally is a live chat you have 3 options with an estimated response time you must be incredibly blind

That is weird, and I am glad it worked for you, however, I don't doubt @AC Denton's story here. There is literally no chat buttons! I took screenshots of this, - (I would upload them here, but cant) and once I was able to get to the support ticket area he described, I sent them the screenshots.

Once I was able to get to the support, here is what it stated:
"Hello PixleStar, Thank you for creating a chat ticket. Make sure to hit the START CHAT button to begin chatting with an agent. We will be with you as soon as we can. Best regards, Rockstar Support"

Except literally there was no buttons!!
This statement above made the support confusing because there was literally not a working button to click. I did see a blue button on the bottom right when I was using the Brave browser--but it showed "quiq_unsupportedBrowser" (screenshotted) when I clicked it.

It was confusing, because, initially, I saw there was a place to click the options. I clicked one of them and the whole ticket I had just written turned blank. So I tried other browsers. On the other browsers, there wasn't even a the blue chat button, nothing. (screenshotted)

It could be a number of things, (I used to work help desk at one point so I know some things but I am not a dev) could be the site down, online traffic, my operating system, the browser compatibility--maybe aliens got into my computer. Either way, apparently this is happening to at least 2 of us here.

So I reported this to Rockstar.. and closed the ticket and hope my shared experience here helps someone else not lose hairs like I did

try a different browser i had this issue a while ago

[psykoteky]

https://steamcommunity.com/sharedfiles/filedetails/?id=3163070229
https://steamcommunity.com/sharedfiles/filedetails/?id=3163070409
^^^^^read the bottom on this one

https://steamcommunity.com/sharedfiles/filedetails/?id=3163070549

Taken as of a few minutes ago (chrome btw). But yes, can be 'problematic' for some.
Far too many variables involved - some easily tested/ruled out than others.

/goodluck~

[PixleStar]

I must have aliens in my computer I am convinced now! (how did you get the screenshots uploaded btw) So I recognize the first screen. Those buttons DID appear initially when I first went in there to start a ticket. After typing my issue I hit the black chat button and the entire ticket and typing I had just created went blank (as if I had never created it) . So I logged out and then back in (This was on Brave which is a chromium based browser) and I saw none of those 3 buttons again, The only thing I saw was a blue round circle in the bottom left corner, similar to your 3rd screenshot. (I did screenshot that) but when I clicked it I got the "quiq_unsupportedBrowser" message displayed on top of the round blue chat button.

Logged out and went over to my Chrome browser and started a new ticket. The 3 buttons pictured above in your screenshots are not there, instead, initially, all you see is a black button similar looking to those in your 1st screenshot ...that says this:
How Should We Contact You?
SUBMIT WEB TICKET
< 24 Hours Estimated Response

Then, the button shows only "REPLY"

None of the other 3 buttons pictured in your shots appeared again. I went into Firefox browser and attempted a new ticket and the same. None of those 3 buttons appear, only the "reply"

Sighh.. I have no clue what is going on with my computer, really weird.. could a VPN or traffic cause this? If someone wants show me how I can upload the screenshots.. I didn't buy the game here so I wonder if I could upload to artwork or not as this experience gets you feelin like you're crazy..and losing, growing more grey hairs..lol... but I have the screenshots.

but I say its time to get off this Win 11 laptop and build my desktop.

[psykoteky]

Steam artwork for the pictures (your profile / artwork.. upload, etc).

The buttons may not have appeared because you already had a ticket going by that point. Even if it blacked out, didn't work - it may have still made the ticket. Especially when you relog back in.

Originally posted by psykoteky:

In case you had to close/restart a live chat, should also be able to go up to the dashboard/top right - and find your ticket/reopen a chat. Or, at least that is how it worked the last time I dealt with it. It may even 'work' to use that to bypass a browser complaint but I have my doubts.

edit - Your first 'success'/progress was in brave - but it was short lived. Now it also sounds like chrome is having issues for whatever reason. At this point I'd be looking at alternatives to realize a 100% clean install - say possibly with a virtual machine/browser install, possibly using a friend's pc that is confirmed to work, another device, trying to uninstall/reinstall browsers and wipe settings back to default, possibly if a browser allows different profiles/settings, etc You got any other protections installed? You read the bottom of the 2nd screenshot?

[PixleStar]

Originally posted by psykoteky:

Steam artwork for the pictures (your profile / artwork.. upload, etc).

The buttons may not have appeared because you already had a ticket going by that point. Even if it blacked out, didn't work - it may have still made the ticket. Especially when you relog back in.

Originally posted by psykoteky:

In case you had to close/restart a live chat, should also be able to go up to the dashboard/top right - and find your ticket/reopen a chat. Or, at least that is how it worked the last time I dealt with it. It may even 'work' to use that to bypass a browser complaint but I have my doubts.

maybe that is it then, the fact that the ticket was created (several times).. so just a glitchy browser or traffic connection that happened initially. However, my tickets are now closed so I went into chrome logged in and pretend start a new ticket.. the only option buttons I see is the one black button: How Should We Contact You?
SUBMIT WEB TICKET
< 24 Hours Estimated Response
My Chrome has no pop up blockers.. the only other "filter" I could think of is my norton virus software.. outside of that I am clueless why my experience is different.. its a mystery...BTW I do appreciate ya'lls feedback..
Weird.. in other words.. the only way I get to contact them is through the web ticket and not chat