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https://steamcommunity.com/app/1174180/discussions/0/601895436993744259/#c601895505111289529
If you can't answer, don't answer, or answer their questions incorrectly, they will likely can the ticket. Important when dealing with the 'what date did you link your steam and social club accounts' question. Achievements/purchase history may help you narrow that down to 1 day, or a range (and multiple attempts).
If you ' unlink' - according to R* in the past, you'll also lose all your gta5 progress.
/goodluck, some get this fixed in hours, others days/weeks, or 'never'.