Access denied to Rockstar Support

[Taste the Zero]

I had been in contact with Rockstar Support to restore my steam ID to my correct email. They were unable to solve the issued. I found the email where my rockstar social club account was hacked.
Now I cannot access the Rockstar support website to submit another ticket to attempt to recover my Rockstar Social Account

This is what I get:

Access Denied
You don't have permission to access "http://support.rockstargames.com/categories/360002126893?" on this server.
Reference #18.e962a17.1738093756.4ed13781

https://errors.edgesuite.net/18.e962a17.1738093756.4ed13781

[zombiovsky]

♥♥♥♥ rockstar. i've been battling with them for a few days about changing email on MY account, to which I deleted the gmail account and have no way of verifying myself when i try to login (rockstar account si the last one i forgot to change the email on), I sent them my steamid, linked other accounts, my ip to verify from which "someone" is trying to log in, I have RDR2 on steam WHICH STILL IS LOGGED IN to that account, I've sent them screenshots that it is me, and all they do is copy-paste the same message "We have investigated, but have been unable to verify that this request is being made from the owner of the Rockstar Games account where the information was recently changed." - ♥♥♥♥♥♥ rockstar, NO INFORMATION WAS RECENTLY CHANGED THERE!!! I'm sure they are bots, with those idiotic name of the support staff Hamlet S, Rodelyn B, Fabrice B. they have to be bots

[Gershu]

Originally posted by Taste the Zero:

I had been in contact with Rockstar Support to restore my steam ID to my correct email. They were unable to solve the issued. I found the email where my rockstar social club account was hacked.
Now I cannot access the Rockstar support website to submit another ticket to attempt to recover my Rockstar Social Account

This is what I get:

Access Denied
You don't have permission to access "http://support.rockstargames.com/categories/360002126893?" on this server.
Reference #18.e962a17.1738093756.4ed13781

https://errors.edgesuite.net/18.e962a17.1738093756.4ed13781

Engage to Rockstar and Steam directly about this, posting in a non-official game forum unrelated to R* will hardly help.

[Taste the Zero]

Just to follow up with my initial post. They were able to recover my account once I found the email that showed by account had been hijacked. I needed to access my original email that i used to sign up, luckily I still had access to that.

Even though it was an ordeal, they acted pretty quickly.

[BARTI_SZEF]

Hmm

[theovole]

Originally posted by zombiovsky:

♥♥♥♥ rockstar. i've been battling with them for a few days about changing email on MY account, to which I deleted the gmail account and have no way of verifying myself when i try to login (rockstar account si the last one i forgot to change the email on), I sent them my steamid, linked other accounts, my ip to verify from which "someone" is trying to log in, I have RDR2 on steam WHICH STILL IS LOGGED IN to that account, I've sent them screenshots that it is me, and all they do is copy-paste the same message "We have investigated, but have been unable to verify that this request is being made from the owner of the Rockstar Games account where the information was recently changed." - ♥♥♥♥♥♥ rockstar, NO INFORMATION WAS RECENTLY CHANGED THERE!!! I'm sure they are bots, with those idiotic name of the support staff Hamlet S, Rodelyn B, Fabrice B. they have to be bots

I have the same problem, literally deleted gmail account for "no activity", which isn't true tbh but whatever and rockstar is ♥♥♥♥♥♥♥ my ass with this.. So any updates?

[Dr.Adskiy]

Originally posted by theovole:

Originally posted by zombiovsky:

♥♥♥♥ rockstar. i've been battling with them for a few days about changing email on MY account, to which I deleted the gmail account and have no way of verifying myself when i try to login (rockstar account si the last one i forgot to change the email on), I sent them my steamid, linked other accounts, my ip to verify from which "someone" is trying to log in, I have RDR2 on steam WHICH STILL IS LOGGED IN to that account, I've sent them screenshots that it is me, and all they do is copy-paste the same message "We have investigated, but have been unable to verify that this request is being made from the owner of the Rockstar Games account where the information was recently changed." - ♥♥♥♥♥♥ rockstar, NO INFORMATION WAS RECENTLY CHANGED THERE!!! I'm sure they are bots, with those idiotic name of the support staff Hamlet S, Rodelyn B, Fabrice B. they have to be bots

I have the same problem, literally deleted gmail account for "no activity", which isn't true tbh but whatever and rockstar is ♥♥♥♥♥♥♥ my ass with this.. So any updates?

This deleted gmail is occupied? Maybe register it again?

[theovole]

Originally posted by Dr.Adskiy:

Originally posted by theovole:

I have the same problem, literally deleted gmail account for "no activity", which isn't true tbh but whatever and rockstar is ♥♥♥♥♥♥♥ my ass with this.. So any updates?

This deleted gmail is occupied? Maybe register it again?

I tried, but apperently it's not possible. They can't even recover it..

[Klutch]

my first copy got hacked, but support did fix it. even left the hackers character, money, cars, etc on the account. they seemed to aware of the issue back then, several years ago. i ended up buying it again on steam anyways though.

edit: you could ask if they will accept a receipt of a purchase: https://www.reddit.com/r/gtaonline/comments/d3hmds/so_rockstar_is_requesting_a_receipt_of_my_game/