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You will need to filed a tickets with your Steam ID and screenshot of proof of purchased of the game in your Purchase histroy transcation. You're on a same boat as me as can not access my older email for an verification as I do know the password for Rockstar social club. But still need verification from that email. Only way round it ?? Is screenshot and Steam Id you want to unlinked Social club from. Then you can relinked it to your newer Email. I haven't done it yet for mine as came here to see my own discussions been update but it hadn't and saw yours
Still his responsibility.
What makes things even more difficult is that the games were bought on Steam. So Rockstar Games has to offer a solution.
Many people have exactly this problem and have had no success with Rockstar Support, because the support wants, among other things, a screenshot of the order confirmation that came by email. However, it is still possible to get all the necessary documents even without access to the email account. I had the same problem and found a solution, which I posted here: https://steamcommunity.com/app/1174180/discussions/0/3800526046832202406/
I'm sorry to say your advice is useless. I've tried all that and Rockstar still say it isn't enough
Your email is yours, not anyone else's. Stop pretending someone else is the issue and take responsibility for yourself.
I recently contacted Rockstar Support because I wasn't receiving the verification email for my account after purchasing Red Dead Redemption. After searching online, I saw that many others had encountered this same issue. Since I have another Rockstar account, I raised a support request explaining the problem—but this led to a lot of confusion.
First, Rockstar Support emailed my old account’s email (linked via Steam), asking me to confirm that I’d submitted a support request on the other account. They requested that I reply to verify, and once they received my response, they’d be able to help. I replied as instructed, verifying my identity and expecting a straightforward fix.
However, on my other account, I received a separate response asking for receipts, CD keys, and various other documentation. I explained that I simply needed the verification email issue fixed and that I’d already responded to the other email per their request. They responded yet again with the generic “we understand” response and reiterated the request for all this documentation—even though I had already verified my request.
I asked why they couldn’t just change the email on my account since I’d verified it directly with them. They responded again with the same script, requesting receipts, CD keys, etc, completely disregarding the details I’d already shared multiple times at this point.
I was about to give up, but while reviewing my messages to write a final response, I noticed an earlier email response that Rockstar sent me after I emailed them back to verify my email asking me to simply provide a new email address. I replied with the new email and within seconds they made the change and marked my request as resolved.
It was only afterwards that I realised Rockstar had created two separate support tickets—one for each of my accounts—without any internal communication between the two. Even after the issue was resolved, I received yet another generic response on the second ticket, asking for documentation as if my problem hadn’t been addressed.
This experience showed me that Rockstar Support relies heavily on scripted responses, often disregarding specific details provided by the customer. It also highlighted a lack of internal communication, as the two support agents handling my case seemed unaware of each other’s actions.
While I understand they’re managing a high volume of requests, this disjointed approach added a lot of unnecessary frustration. That said, the support agent who actually resolved my request was excellent—I just wish there had been clearer coordination.
TLDR: If you’re not receiving verification emails but can still receive general emails on your registered address, then it’s a quick and easy fix—as long as you’re connected with a rep who’s willing to listen and act. Just make sure to disregard any other reps that may contact you at the same time requesting any additional information since it's clearly not necessary, despite what they may say.
Cut out your contrarian nonsense Tarc. It is ROCKSTAR's responsibility to provide a game after you have legally purchased it. There is NO legal or traditional basis for denying someone access to a legally purchased product by a third party system.
When you legally purchase a product through a distributor, third party systems should not be able to hold the product hostage.
I understand that you have a deep appreciation for Rockstar, but their immoral practices do not need your help to defend.
That is the USERS responsibility. He should have ensured he had two factor authentication set up for that account. This would avoid being locked out because he doesnt know the password. I work tech support and constantly deal with ignorant customers who dont take responsibility for not knowing their own email/password information. it is 100% user error. The only email I ever lost access to was lost due to my own inaction. I set up the account without any cell number for two factor. Thats the nail in the coffin.
You dont understand how these things work. The email is required for the launcher. The launcher is required for the game to work. This is user fault/error and is technically out of their hands. it's like you calling apple and being mad at them because you can't get into your account. You chose high security. Deal with it, or be a responsible adult and write down your information????
If you want to change the email address associated with your Rockstar Games account, but you have lost access to that email account, please contact Rockstar Games support at the link below:
https://support.rockstargames.com/categories/200013106?step=23ac27d2
https://support.rockstargames.com/articles/28226135210259/No-longer-have-access-to-email-to-complete-2-Step-Verification