Red Dead Redemption 2

Red Dead Redemption 2

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pogotowie Dec 5, 2023 @ 1:44am
Rockstar social club login problems
Unfortunately, I lost access to my email account. This email account was the rockstar games social club login account. I have access to my rockstar account via the website however, unfortunately not through the Rockstar launcher. I tried contacting rockstar technical support, but no one seems to work there. Because no one responded to my urgent requests to change my e-mail address. I have the email and password for the Rockstar launcher. However, for some reason I cannot log in.

BTW
I can't change my email address myself on the Rockstar website because when changing it I have to read the confirmation link from the old address which I don't have access to.

Could someone help me. I have been an active member of the Steam community since three years.
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Showing 1-15 of 17 comments
Jaunitta 🌸 Dec 5, 2023 @ 2:03am 
Have you logged into the Social Club?
Open that then see if you can access your account.
The service from the support I found was pretty good.
Go here and select the category
https://support.rockstargames.com/categories/360002126893
pogotowie Dec 5, 2023 @ 3:12am 
Originally posted by Jaunitta 🌸:
Have you logged into the Social Club?
Open that then see if you can access your account.
The service from the support I found was pretty good.
Go here and select the category
https://support.rockstargames.com/categories/360002126893

Thank You for Your reply.

Of course I have access to the social club account via the website. I got a response from Rockstar technical support: "Thank you for contacting Rockstar Support.

We can help with this, but just need to verify that you are the owner of the email address you are using to submit this request. Please confirm that you are the owner of this email address by clicking “reply” from your email program and letting us know that you own this email address.

Note: This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address.

As soon as we have this verification, we will investigate your account and get back to you as soon as possible with a resolution.

Best regards,"

Unfortunately, I sent the inquiry yesterday and so far I have not received an e-mail to the new mailbox. I also checked spam and subfolders no results. I sent a request to send it to a new mailbox again and I'm waiting for a response.
paulymitch Dec 5, 2023 @ 5:08am 
They really stink similar problems involving rotating animals what a joke of a company.
XtremeLord Dec 5, 2023 @ 8:20am 
So regarding this, I might have had similar problem and got it resolved. Hopefully it is related. I recently lost my social club account to which my Steam GTA V is linked with, where I no longer have access to that social club account nor the email that is linked with that social club account. Obviously my steam account kept asking for that previous social club account to login to my game. So, I connected with Rockstar Support on 3rd Dec regarding that issue and requested them to change it another mail. Rockstar support changed my old social club to a new mail I've provided and resolved it today. I can now access to my social account and game through steam. It took me 3days, as of today. I understand the frustration but try to work it out with R* Support. Hopefully, you can get it resolved.
pogotowie Dec 5, 2023 @ 10:21am 
I have already contacted technical support yesterday. Ticket has been opened.
The question is how long did you wait for the problem to be solved? (XtremeLord) I understand that technical support may operate in a different time zone than mine. However, Rockstar operates globally, so I'm a little confused that it's taking so long... I hope that my problem will be solved as well as yours
Slam_Boy434 Dec 5, 2023 @ 10:34am 
I have the exact same issue. I can login on the website but when it asks me to login when I try to load up GTA 5 or Red Dead Redemption 2, I try to login there and it says my email is linked to another account? But I can login on the website fine.
Last edited by Slam_Boy434; Dec 5, 2023 @ 10:36am
pogotowie Dec 5, 2023 @ 12:17pm 
Originally posted by CrimsonEye:
I have the exact same issue. I can login on the website but when it asks me to login when I try to load up GTA 5 or Red Dead Redemption 2, I try to login there and it says my email is linked to another account? But I can login on the website fine.

I have an open ticket with this issue but have not received a response yet.
My problem with logging in to the launcher started exactly the same as yours...
Last edited by pogotowie; Dec 5, 2023 @ 12:19pm
pogotowie Dec 7, 2023 @ 1:25am 
-Update-
My case regarding changing the email address on my R* account turned out to be more difficult than I thought. Rockstar keeps replying to my messages saying they will send change confirmation to my old e-mail address associated with my R* account. I'm confused because I informed them in my long correspondence on R* support that I did not have access to old my e-mail assigned to the R account. Therefore, I please send confirmation of the change to the new e-mail address. Earlier in our correspondence, they asked me to send invoices for the purchase of games, screenshots of the Steam account, and Steam ID64. I sent them everything they wanted, including purchase invoices for my entire GTA collection and RDR2. I wonder if someone on the other side in Rockstar Support simply doesn't understand a simple request, or maybe I'm talking to an automated machine...
Bonzo Dec 7, 2023 @ 5:35am 
i have same issue i no longer access to my rdr2 account email. I looked social club website support section but there is just solution for diffrent thing not for this. I clicked sumbit ticket but nohting still coming solution thing for diffrent thing. I dont know. How to contact rockstar support?
Last edited by Bonzo; Dec 7, 2023 @ 5:37am
psykoteky Dec 7, 2023 @ 5:39am 
^ (as in, the above poster)
Tons of info, some things tor try, or give up and contact R* / has a link -
https://steamcommunity.com/app/1174180/discussions/0/7187237851773287678/#c7187237851774145314
/goodluck
Last edited by psykoteky; Dec 7, 2023 @ 1:39pm
pogotowie Dec 7, 2023 @ 1:38pm 
Originally posted by psykoteky:
^Tons of info, some things tor try, or give up and contact R* / has a link -
https://steamcommunity.com/app/1174180/discussions/0/7187237851773287678/#c7187237851774145314
/goodluck

I think that R* support just consistently inconsistent. My ticket keeps getting changed to other support people. Currently, R* has opened a second ticket for the same issue for me.
As I wrote earlier I have already uploaded screenshots of my invoices, Steam account screen and Steam ID64. I received a reply from R* that they confirmed that my Steam account is real and all the information are correct. They asked me for a new e-mail address, which I had already given them several times in our correspondence. I gave the address again. I'm currently waiting for a reply. However, sometimes I feel like I'm talking to an NPC... The seemingly simple matter of changing the e-mail address on an existing account has turned into a major event...
W Dec 7, 2023 @ 7:30pm 
Been having the same exact issue
Originally posted by pogotowie:
Originally posted by psykoteky:
^Tons of info, some things tor try, or give up and contact R* / has a link -
https://steamcommunity.com/app/1174180/discussions/0/7187237851773287678/#c7187237851774145314
/goodluck

I think that R* support just consistently inconsistent. My ticket keeps getting changed to other support people. Currently, R* has opened a second ticket for the same issue for me.
As I wrote earlier I have already uploaded screenshots of my invoices, Steam account screen and Steam ID64. I received a reply from R* that they confirmed that my Steam account is real and all the information are correct. They asked me for a new e-mail address, which I had already given them several times in our correspondence. I gave the address again. I'm currently waiting for a reply. However, sometimes I feel like I'm talking to an NPC... The seemingly simple matter of changing the e-mail address on an existing account has turned into a major event...

Rockstar is absolute poop, they didn't do crap for me. Here I am with the games clearly owned on Steam but unable to play them. Rockstar is trash. Never even considering buying another game from them until this crap is resolved.
pogotowie Dec 8, 2023 @ 1:02pm 
Originally posted by ☠ Plastik ☠:
Rockstar is absolute poop, they didn't do crap for me. Here I am with the games clearly owned on Steam but unable to play them. Rockstar is trash. Never even considering buying another game from them until this crap is resolved.

The question is, have you tried to get your money back from Steam for the games that you purchased? R* games
Last edited by pogotowie; Dec 8, 2023 @ 1:02pm
The73atman86 Dec 8, 2023 @ 2:54pm 
Originally posted by ☠ Plastik ☠:
Originally posted by pogotowie:

I think that R* support just consistently inconsistent. My ticket keeps getting changed to other support people. Currently, R* has opened a second ticket for the same issue for me.
As I wrote earlier I have already uploaded screenshots of my invoices, Steam account screen and Steam ID64. I received a reply from R* that they confirmed that my Steam account is real and all the information are correct. They asked me for a new e-mail address, which I had already given them several times in our correspondence. I gave the address again. I'm currently waiting for a reply. However, sometimes I feel like I'm talking to an NPC... The seemingly simple matter of changing the e-mail address on an existing account has turned into a major event...

Rockstar is absolute poop, they didn't do crap for me. Here I am with the games clearly owned on Steam but unable to play them. Rockstar is trash. Never even considering buying another game from them until this crap is resolved.

lol check or update your onedrive.
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Date Posted: Dec 5, 2023 @ 1:44am
Posts: 17