How in the world do I contact Rockstar support?

[JUMPING_JESUS]

So, after some time I decided to install RDR2 again. Since last time I played it I deleted my email acc. that I used for social club and I can no longer access email. I also cant remember my password. After some searching on internet and rockstar website, I came to realise that Rockstar's customer support is close to non-existent, isnt it? Even if I buy a new copy of RDR2, its gonna annoy me to death with this steam-rockstar link ♥♥♥♥. So basicaly the only option for me is to make new steam acc. and new copy of rdr2 in order to play? or have I missed something? How can a company behave like this??? Thanks for any help!

[Illtempered]

I went through the same issue but they eventually helped me when I reported that my account had been compromised, since I wasn't getting any of my password reset emails. It took about a week back and forth, but eventually worked out, for this and GTA5.

This obviously happened to a ton of people and they're overwhelmed, which doesn't help when you're already incompetent.

[JUMPING_JESUS]

Okay. My question is how the hell does one contact their customer support??? I realy have no clue. I read somewhere you can reach them on phone?? You cant send them any message through their website. Ive sent them email on [e-mail], and I got auto reply that this mail is only outgoing and is not monitored, my mail will be ignored.

[Westford]

It has always been a mixed bag for me, sad to say.

The first time I was able to submit a ticket.
The second time around, I was routed to some User Chat.

Now a days, I don't take any chances.
I pray to just about any religious deity I can find. to get that support ticket through.

https://youtu.be/CLBvPoOZWm4?si=shLgww07QRpvyfIv

[Illtempered]

Originally posted by JUMPING_JESUS:

Okay. My question is how the hell does one contact their customer support??? I realy have no clue. I read somewhere you can reach them on phone?? You cant send them any message through their website. Ive sent them email on [e-mail], and I got auto reply that this mail is only outgoing and is not monitored, my mail will be ignored.

You have to claim your account was compromised with the Rockstar support app/page. Then eventually a real person will contact you via email.

[psykoteky]

@op - Loads of info here (including the/an actual link(of a few)-
https://steamcommunity.com/app/1174180/discussions/0/3936769163101735334/#c3936769163101801343

As far as I am aware - phone/callback is only if you 'log in' to social club. Most live chat options are also for 'if you log in'. Web ticket / 24-48 hour responses are avail without login. They used to fix this in 5-10 mins via livechat on a dummy social club account but since a giant flood of people having problems around June 2023 (when steam is no longer automatically logging people in regardless of email/pass), it is being reported they no longer do this and push people over to tickets/email.

/goodluck


edit - Yes, they need more than just a steamid, and cdkey. what happens if the steam account was also stolen? Some prefer to cry about it (and that wont' fix anything). If you don't answer their questions correctly, what do you really expect? /goodluck~

[JUMPING_JESUS]

Originally posted by psykoteky:

@op - Loads of info here (including the/an actual link(of a few)-
https://steamcommunity.com/app/1174180/discussions/0/3936769163101735334/#c3936769163101801343

As far as I am aware - phone/callback is only if you 'log in' to social club. Most live chat options are also for 'if you log in'. Web ticket / 24-48 hour responses are avail without login.

Holy mother of God! Thanks a bunch man! I sent them a message. Now I just need to pray I get a response. Thank you guys for the help!

[JUMPING_JESUS]

Rockstar resolved my issue. I have again access to my account. Thank you everyone for the help.

[psykoteky]

Good to hear of another success with this mess.
Have fun. :)

[™]

Originally posted by JUMPING_JESUS:

Rockstar resolved my issue. I have again access to my account. Thank you everyone for the help.

How was your issue resolved? You no longer had access to the email associated with your Social Club account?

[JUMPING_JESUS]

Originally posted by ☠ Plastik ☠:

Originally posted by JUMPING_JESUS:

Rockstar resolved my issue. I have again access to my account. Thank you everyone for the help.

How was your issue resolved? You no longer had access to the email associated with your Social Club account?

Exactly. The old email provider have very bad security, like rly bad. You call them and you tell them over the phone “this email” and I want to change username and password on it….and they do it eithout any id verification, no 2FA no nothing. Thats why I moved to gmail back in february 2023. I also requested deletion of that email bcuz it had ofcourse emails in it that contained personal info. And I could not remember my password for my social account. So, I was stuck. Rockstar support asked me to provide screenshots that I do own this steam account and the invoices for gta5 and rdr2. And I figured that my old iphone is still sitting in my drawer and lone and behold it worked and it had old emails from old email account fetched. So I found invoice for rdr2 from october 2020. Thats it. Then they proceeded with changing contact info on my social account.

[™]

Originally posted by JUMPING_JESUS:

Originally posted by ☠ Plastik ☠:

How was your issue resolved? You no longer had access to the email associated with your Social Club account?

Exactly. The old email provider have very bad security, like rly bad. You call them and you tell them over the phone “this email” and I want to change username and password on it….and they do it eithout any id verification, no 2FA no nothing. Thats why I moved to gmail back in february 2023. I also requested deletion of that email bcuz it had ofcourse emails in it that contained personal info. And I could not remember my password for my social account. So, I was stuck. Rockstar support asked me to provide screenshots that I do own this steam account and the invoices for gta5 and rdr2. And I figured that my old iphone is still sitting in my drawer and lone and behold it worked and it had old emails from old email account fetched. So I found invoice for rdr2 from october 2020. Thats it. Then they proceeded with changing contact info on my social account.

I don't have any, or can't access any info from my lost email, but I provided them with all the Steam receipts, Steam ID, etc, and they have denied me. Really kind of pissed, I had no trouble recovering numerous other software accounts, including this Steam account.

[JUMPING_JESUS]

I gave them screenshots from steam -> cd key of gta5, receipt of rdr2, receipt of gta5, account details (showing steamid64 and email). Plus I screenshoted invoice in my mail that no longer existed and I told them what nickname I had on the social club account. What did they tell you?

[™]

This is the last NPC response I got:

Hello,

Thank you for contacting Rockstar Support

Unfortunately, we are unable to complete your request because we take your account security very seriously

The questions where not answer correct.

Let me know if you have any questions.

Best Regards

Juan C
Rockstar Support

I gave them all that info besides old email receipt screenshots (screenshot of Steam receipts were given though) and I'm not sure what the nickname was on the account, but I gave them the old email address which clearly matched to the one that they wanted me to login with on Social Club and a screenshot of that window.

[JUMPING_JESUS]

You dont remember your nickname on social club? I did mine. Perhaps that is necessary.

[™]

Originally posted by JUMPING_JESUS:

You dont remember your nickname on social club? I did mine. Perhaps that is necessary.

That little mouse icon next to my name and proof of purchase/CD Key/s are all that should be necessary. They should know those games are linked to this Steam account, period. I won't buy another Rockstar game if this isn't fixed.