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If none of these issues work you might have issues with the controller, if its not an Xbox controller, like a Dual sense for example, you might need to activate one of the steam profiles or download a third party application. I think i tried the Dual sense on RDR2 and it didn't detect it, or maybe it did and the buttons were different, i dont exactly remember.
If its fine in there then it'll be fine in the game.
It needs to be plug & play; like X360 / XBO / DS4
Maybe it's your controller
it works on every other steam game btw
Once game reached main menu, open the Steam Overlay and switch to where you can modify the controller config in BigPictureMode
i have the razer raiju. I dont use it on PC, i used it on the PS4 at one point but then i realized how uncomfortable the back paddles were. Its sitting here on my desk as i type this. Ill mess around with it when i get a chance.I remember there being a switch in the back for PS4 or PC. Try that.