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Account - Settings - Linked accounts
edited : Steam as linked account for me, with a button to "unlink"
At the moment all is messed up (I bought the game twice...)
Open a ticket, give proof of purchase, make screenshot of full screen showing steam account and game transaction. (That took one day approx., they transferred case to up lvl then. I'm waiting since Dec. 6th. Nothing moves.)
If the game is downloading, I think (oops... hope) everything will be OK.
Hey man did you ever get any help??
@Andrex DO NOT START THE GAME THROUGH STEAM, IT WILL LINK YOU TO A OLD ACCOUNT YOU HAVE ON ROCKSTAR AND WILL BE LOCKED OUT OF PLAYING THE GAME.
details :
Ticket opened December 5th, 2019 (Steam delayed launch), "solved" January 2nd, 2020 with a refund from Rockstar. I did not loose 1st character created at RDR2 launch (Nov. 5th).
5 déc. 13:31 EST
xxx account "stolen from STEAM" by Rockstar ?
I'm really impressed that launching Red Dead Online from my Steam account messed with previous installation bought 1 month ago directly from you... What a shame.
In your game launcher, GTA V says correctly "JOUER SUR STEAM", why not Red Dead Redemption 2.
Now that I finally own a RDR2 copy on Steam, I want to restart fresh with this version.
The one I bought from you will be used on a second computer for testing things.
I won't be your customer if I have to choose, I'm a Steam customer since years and this will not change.
Really tired of all the problems with this game and USER INTERFACE (try playing it with keyboard and mouse for a minute !)
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2 janv.(2020) 12:29 EST
Hello xxx,
Thank you for your time and patience while this was being looked into.
We apologize for the inconvenience you might have gone through and understand that you're looking for a refund on the purchase of Red Dead Redemption 2.
We have a good news for you! We have successfully refunded the purchase as per your request and it will get processed within 5-7 business days.
Please let us know if there’s anything at all and we will be glad to assist you.
We wish you a happy New Year!