Game keeps crashing

[MajinIshbu]

Usually get 2-4 mins into a game and then it just shuts down with no errors. Worked earlier today but then its started to happen in the last 5 games I've played.

[CluClu]

I have crashed 3 out of the last 4 games half an hour ago too.

[Erveon]

Hey, can you check if you're running out of RAM when you crash?

[Disgruntled Tech Guy]

Hi! I am also having the same issue. It started happening today, and hasn't crashed before today. The device I am playing this on has 32 GB of RAM if you're curious from one of the responses. Do you have any logs within the files that I can look at or send to you to help troubleshoot this?

[Disgruntled Tech Guy]

Originally posted by Disgruntled Tech Guy:

Hi! I am also having the same issue. It started happening today, and hasn't crashed before today. The device I am playing this on has 32 GB of RAM if you're curious from one of the responses. Do you have any logs within the files that I can look at or send to you to help troubleshoot this?

Quick follow-up: I checked my Windows Event Viewer, and found this event listing.

Faulting application name: Slapshot.exe, version: 2020.3.9.35815, time stamp: 0x609a4306
Faulting module name: anzu.dll, version: 1.0.0.1, time stamp: 0x61e72024
Exception code: 0xc0000409
Fault offset: 0x000000000021d93b
Faulting process id: 0x45f4
Faulting application start time: 0x01d81965c6f70594
Faulting application path: D:\Steam\steamapps\common\SlapshotRebound\Slapshot.exe
Faulting module path: D:\Steam\steamapps\common\SlapshotRebound\Slapshot_Data\Plugins\x86_64\anzu.dll
Report Id: 9c9b8e42-f235-4aa6-8c0c-397660ffdf04
Faulting package full name:
Faulting package-relative application ID:

Looks like one of your DLLs (anzu.dll) is causing the issue.

[Disgruntled Tech Guy]

Possible solution if you guys want to try it: I overrode my device's DNS settings to route to Google's DNS IPs (8.8.8.8, 8.8.4.4) and I was able to play a complete game before it crashed. My guess is, since I use a different DNS service that helps with privacy and preventing malware, they might be blocking some of the ads that show up around the arena. I only seem to notice it crashing when I am in the arena playing (either in practice or actual play). Changing the DNS to something like Google's IPs above or something that doesn't block ads and such seems to help, but that's just from my perspective.

Devs: If you wish to DM me about this, I can provide further details if needed.

[Texas Pete Original Hot Sauce]

Having the same issue, also have DNS-based ad blocker (Pihole) same exact windows error as stated above.

[*Legion*]

Yep, Pi-Hole user here, getting crashes like everyone else is describing, and with the same anzu.dll error in Event Viewer.

[Erveon]

Originally posted by Disgruntled Tech Guy:

Possible solution if you guys want to try it: I overrode my device's DNS settings to route to Google's DNS IPs (8.8.8.8, 8.8.4.4) and I was able to play a complete game before it crashed. My guess is, since I use a different DNS service that helps with privacy and preventing malware, they might be blocking some of the ads that show up around the arena. I only seem to notice it crashing when I am in the arena playing (either in practice or actual play). Changing the DNS to something like Google's IPs above or something that doesn't block ads and such seems to help, but that's just from my perspective.

Devs: If you wish to DM me about this, I can provide further details if needed.

Wow thank you so much! I've been trying to track down this issue with them for so long, tearing all my hair out in the process. I've given you the $50 package of in-game currency as a thank you. I've also sent you a friend request - if you choose to accept I'll send you a Steam key for premium as well :-)

I'll work with Anzu to get this fixed ASAP.

[Texas Pete Original Hot Sauce]

simple fix that seems to work for me was to just remove "anzu.dll" it didn't seem to affect gameplay. though I didn't try online play, but just skating around the arena in practice mode had no issues.

[Tegra Morgan]

> I've given you the $50 package of in-game currency as a thank you.
Oh nice

[EmoSeaMonster]

it may have to do with proton but im having the same issue every other match

[Erveon]

The crashes related to pi-hole and some DNS settings are resolved now. If you have more issues, feel free to open a ticket in the #help channel in our Discord for further assistance