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I can access shops, logs, and guild promotions for the first five minutes of play ( or, ya know, not at all ) and then I get the eternal loading of frustration. Tech support was very polite but after performing the suggested actions, the issues have not been resolved.
It'd also just encourage players to make smurf accounts to go back to robbing newbies.
Back to your topic(s)
1. Matchmaking should only apply when a crew/ship dives to go into combat against another crew/ship otherwise it serves no purpose or method in real/open-world combat. Also, what methodology would be applied to gauge the skill levels of the crew members aboard the particular ship anyway other than commendations earned or achievements completed (if that's even an accurate measurement?).
2. The vast majority of these issues are dependent on multiple factors beyond the scope of game development itself. For example, each user connected to a server most likely has different hardware at this point (consider the various platforms available for the game--I'm not going to list them all here that'd be silly). The mere fact that there is cross-platform compatibility is great but then each of those connected users most likely has different Internet service providers as well that probably aren't even the same provider as SoT. Providing connectivity across all of those telecom services and platforms is no simple feat and while some improvements can be made it's something that will occur over time and requires lengthy processes and if not mistaken they address this issue in some form in almost every update.
3. Settings on your device are completely independent of the SoT servers and your account settings that get saved there on them. You may need to contact support regarding this particular issue. However, it sounds to me like a permissions issue that your settings simply aren't being saved to the files and that causes them to revert to the default installed ones.
4. Totally agreed that listening to constructive feedback in any business should always be considered valuable whether it's positive or negative. Even though the SoT community tends to lean a bit toxic at times it still grows valuable pearls through all the brine and it's my sincere hope that it will continue to do so. It's also a hope that the SoT devs will never forsake that genuine and unique value from this eclectic community.
*Obligatory, but apologies for wall.
1. I don't think the size of the player base is large enough to accommodate skill/experience-based matchmaking. Chances are, the game just matches you with people whose location is close enough (i.e. latency/ping is good enough) for the match to be viable.
Sometimes, I don't want to log in to individual game websites just to express feedback. I like to see Steam as a one-stop-platform for gaming issues on all my games.
Bruh you do realize Steam only operates mostly as a [middleman sales] hosting service & forum not an actual game developer, right? Most developers don't bother responding to anything on Steam with a few exceptions. So if you really want to contact or hear any actual communication from a game's developers you gotta go to the sites they actually create and customize specifically for their games. Whodathunk, right? Yeah I get it's just a big ole hassle that a company would actually have a marketing budget just to inconvenience you into creating an account on a site they made to go along with the theme of their game but there ya go. There's no such thing as a one-stop-platform btw unless you're literally talking about a monopoly which would end up literally being the worst thing imaginable for every gamer in the world.