The game stopped working on Steam deck :: Sea of Thieves Game Discussion

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Morok

3/mai./2024 às 10:25

The game stopped working on Steam deck

The game has been showing a black screen on my Steam deck since this morning, does anyone know what to do in such a situation?

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Escrito originalmente por PAinKiLLa777:

Escrito originalmente por Morok:
UPD: To quote from their Discord announcement today:
"We are aware that some players on Steam Deck are encountering Cyanbeard errors. The team are investigating and we will provide an update as soon as we can. Thank you for your patience."

Thanks for posting that, just wish they was more clear on a estimated time for fix

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Exibindo comentários 16–27 de 27

Beareatinggreenfish possui Sea of Thieves

4/mai./2024 às 5:57

Escrito originalmente por Morok:
Escrito originalmente por danimgr:
someone can send a ticket or somethings? i don't know if rare know that problem.
aniway all steam deck user can't play, someone try do to somethings
I wrote 2 tickets today and yesterday, no answers :deep:

I wrote 2 tickets as well, yesterday and this morning. No reply yet either.

#16

Morok

4/mai./2024 às 7:11

UPD: To quote from their Discord announcement today:
"We are aware that some players on Steam Deck are encountering Cyanbeard errors. The team are investigating and we will provide an update as soon as we can. Thank you for your patience."

#17

rick

4/mai./2024 às 7:26

Escrito originalmente por PAinKiLLa777:
Same problem both Steam and Rare had no fix. I only had the game 2 days and it broke. I did request a refund but had 26 hours of play ( 6 of them play hours was me trying to fix) anyhows over 2 hours of game play so no refund, no help and a unplayable game.

I was having fun, I was playing solo in safer seas due to having no friends but it was fun while it lasted. Just gutted that I only got 20 hours of play for my money.

chill. i play this game since 2k hours. they messed up anticheat or something for ps5 release. they will fix this eventually.

#18

PAinKiLLa777 possui Sea of Thieves

4/mai./2024 às 7:33

Escrito originalmente por rick:
Escrito originalmente por PAinKiLLa777:
Same problem both Steam and Rare had no fix. I only had the game 2 days and it broke. I did request a refund but had 26 hours of play ( 6 of them play hours was me trying to fix) anyhows over 2 hours of game play so no refund, no help and a unplayable game.

I was having fun, I was playing solo in safer seas due to having no friends but it was fun while it lasted. Just gutted that I only got 20 hours of play for my money.

chill. i play this game since 2k hours. they messed up anticheat or something for ps5 release. they will fix this eventually.

If you decide to chill then that's a decision you made, I'm OK with that because I understand everyone is different and we all have different goals.

My goal however was to buy this game so I could play with some of my old PlayStation friends this weekend. That goal however has been stopped by incompetence. I feel I have every right not to "Chill'.

#19

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PAinKiLLa777 possui Sea of Thieves

4/mai./2024 às 7:35

Escrito originalmente por Morok:
UPD: To quote from their Discord announcement today:
"We are aware that some players on Steam Deck are encountering Cyanbeard errors. The team are investigating and we will provide an update as soon as we can. Thank you for your patience."

Thanks for posting that, just wish they was more clear on a estimated time for fix

#20

Morok

6/mai./2024 às 6:53

I've been contacting support for days now, writing a message on discord about the number of admirers who can't play and do you know what their reaction is? That's right, no.

#21

PAinKiLLa777 possui Sea of Thieves

6/mai./2024 às 7:11

Escrito originalmente por Morok:
I've been contacting support for days now, writing a message on discord about the number of admirers who can't play and do you know what their reaction is? That's right, no.

I asked for a refund got told no, I sent a support ticket asking if they had no intention of refunding then could they at least fix the problem.

After 3 days in chat with steam support this is the last response I got...

"Thank you for the reply and your report.

We will make sure this information makes it to the team so we can help correct the issue or reevaluate the rating for this title if necessary.

In the meantime, you may want to check around the community to see if other players have found another solution or workaround.

If you have any further questions, please let us know - we will be happy to assist you.

Steam Support"

I did not name the support worker as I know that's just the script they was given and I see no reason to name and shame. But in short they are doing nothing!

No point reaching out to Rare as it's a UK company and in the UK its a bank holiday weekend (most people get a long weekend and they don't return to work until Tuesday).

Tbh I don't think any developers would of been working on the Steam Deck issues during a national bank holiday. We would be lucky for a fix in tomorrows scheduled maintenance but in all reality I don't think they will even start work fixing this bug until after the patch they already scheduled.

Última edição por PAinKiLLa777; 6/mai./2024 às 7:26

#22

Bolso_Killer possui Sea of Thieves

6/mai./2024 às 8:13

It's the same for me after the Anticheat sign.

#23

Morok

7/mai./2024 às 3:36

I wouldn't have any complaints if this was an indie studio and the game was free or cost a couple of dollars, but it's not. Specifically, I paid full price for the product, bought a battle pass, many different skins, and I’m not going to tolerate this attitude.

#24